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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BBC iPlayer help!

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Was wondering if anyone has had problems installing the BBC iPlayer Desktop? I used to have it installed but because of crappy download speeds I uninstalled it. I now have a decent broadband connection so I decided to install it again.


Went to the install page, pressed the "Install BBC iPlayer Desktop" button and......................... Nothing!!!:-x


It registers the button's been clicked but nothing happens!


Any ideas would be most welcome before I launch my laptop through the window!!:|

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Try a diferent browser? You could try this link? http://downloads.bbc.co.uk/iplayer/BBC-iPlayer_Setup.exe

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)


Or send a cheque or postal order payable to Reclaim the Right Ltd.


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the online desktop installation requires download of Adobe AIR/Flash (if not already installed). check that this is installed and enabled in your browser. also, your work firewall/internet setup may prevent certain downloads/actions.

Edited by Ford
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I would put my money on your system having some sort of virus (when did you last check?). There is obviously other problems besides BBC iplayer (ie Firefox crashing etc...etc). Try installing the program below for free and doing a quick scan.





I don't know what you use for your real time virus protection, but I would recommend Avast Home Edition or Microsoft Security Essentials (both free). I prefer the former myself.


Here are the links.









Do a scan with Malware Bytes first though and if it finds anything, you will have the option to remove the infected items.



Hope you get it sorted.



If all else fails, kick them where it hurts and SOD'EM;)


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Well I just tried again without changing anything and it worked 1st time!! Not sure if it was the site or something I had running yesterday that was the problem. Don't ya just love technology!! :madgrin:


Ford: Adobe Air was already installed


Sod'em: Laptop gets scanned on a regular basis with malware bytes, I'm a bit paranoid when it comes to that !! I use AVG free at the mo which is ok'ish, never used Avast so I may give it a whirl sometime.


Cheers for all the suggestions anyway.and for using plain english, I've read through some specialist tech forums & they might as well be talking swahili !!

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