Jump to content

  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Accident liability dispute - please help - at wits end!

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4644 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hi all. I am at my wits end with a car accident that I was in in September - I'm going to explain my story so please bare with me and I would really love some advice. I'm only a young female (23) been driving 3 years (no claims) and I feel completely lost, confused and stressed out with the whole situation.


Ok. I was involved in an accident - I was waiting at a junction in a busy town street to pull and turn right onto the main road. I could see a gap coming up just after a car coming from my left passes so I plan to pull out as this passes. So I begin to move off slowly (still at biting point - not even driving as such) and my nose was just out of the junction. When all of a sudden the car that I could see coming from my left that I planned to pull out behind obviously makes a last second decision to pull into my road (no signals) and not only pulls in with no signals but completely overshoots the line onto my side of the road causing the back right hand passenger door side of their car to collide with the front right headlight part of my car. It was a sloppy and haphhazard monouvere and what's more the road I was pulling out from was quite wide which further perplexed me as to why they had pulled in at such an angle.


The woman (around 60 and driving her husbands giant Alfa Romea car (my car is tiny) admitted that her signals "weren't working" but claims that she used a hand signal. 1. I definitely did not see her use a hand signal and I think she is just lying about this - what's more even if she did I would not think anything of someone sticking their hand out a window in a town centre on a busy day - it would just appear that they were waving to somoene 2. She should have her car in working order. Her husband turned up within 2 minutes with lots of documents which I found rather odd. The woman was babbling and I found the husband extremely intimidating. I was on my own. When I said I thought it was ridiculous they were driving around in an (expensive) car with no signals working he got quite angry.


Basically in my opinion - 1. how in 2011 can it be legal to drive around with no signals working in a busy town centre!? This is just asking for an accident. 2. Her manner of driving and overshooting into my side of the road caused the accident - these are the 2 reasons for the accident. If I had pulled out in front of her she would have hit my left side so the damage speaks for itself as far as I'm concerned.


Their car only has scratches/a bit of a dent. My car bumper has a huge crack right through, lots of scratching and a part fell off completely.


They are disputing liability. My insurers (Admiral) are saying that the best that they can try for is 50/50 because their insurers (Aviva) say that there

is no question that I was at fault because I pulled out - completely ignoring the circumstances of the accident (they didn't hit my left side - they turned into my path and hit front right) and the highway code also says that hand signals can be used to "reinforce" a signal not as a signal.


What's more the third party had a solicitors letter sent to my house claminig to be injured which is malicious lies trying to cash in on money making (a bump at a junction travelling at 10mph max) and it's making me now think that they caused this accident for the whole "cash for crash" thing because I literally cannot understand why else she would swerves. into my path and then the husbans turns up within 2 minutes with lots of documents


I believe it is 100% their fault and I am even mad at my insurers for going for 50/50 and I am now worried sick that I am going to be held 100% at fault for this. This accident would never have happened if she had signals in working order (IS THIS HONESTLY ALLOWED??) and had turned into the junction on her own side of the road!! But because I had begun to move they seem to be automatically saying it is my fault (remember she didn't hit my left side - we hit when i was still in a position of facing out from the junction and she diagonally pulled across my path to collide with front right headlight side) What's more this supposed personal injury thing is just really the final straw.


This couple clearly have a lot of money and are very well off and know exactly what they are doing. I feel so powerless and stressed out all the time. I am one of the most careful drivers that I know. My excess is £300 and I am going to lose my no claims bonus and I find this totally unfair. What's more I have told my insurers that there is NO WAY this woman could be injured and they sort of agreed and are like "but there is nothing we can really do" - I find this claim culture absolutely disgusting - to the point I said so I should have just lied and claimed for "injury" too then!? Can people really get away with this??


What's more I have booked my car in for repairs at a local garage because my insurers own garage is miles away and has a bad reputation. The local garage has a good reputation and is a bodywork specialist. But my insurers want me to pay £25 to insure myself on the local garages courtesy car for a week which is further insult I assumed that I would get this as standard but apparently not because I didn't use their own which is 30 miles away and has a terrible reputation!? Is this right?? What did I pay £400 insurance for, seriously?


Please help - I feel like I am being completely shafted and that there is nothing I can do about it.


Further note - can you claim personal injury for stress?


Thanks for taking the time to read this.

Edited by sarah154
make title bold
Link to post
Share on other sites

In my opinion Sarah when you spotted them turning in (without signalling) I presume you stopped before contact between vehicles. If thats the case then technically they drove into you. Did you take photos of the exact position of your car (which would show them cutting the corner)? How far out were you from the dashed 'give way' line? Appreciate your frustration but were there any witnesses that would back you up by stating that the other driver had no working signals? Insurances tend to go for the cheapest options to themselves.


It is unfortunately a case of not what had happened but what you can prove with evidence that will ultimately count.

Link to post
Share on other sites

Hi - thanks for the reply.


Yes I slammed the brakes on when I seen them veering towards me but unfortunately this wasn't enough to stop them colliding into me. No photos were taken due to holding up other traffic and wanting to move out of the way to somewhere more practical that we could speak. Come to think of it she kept on driving into the road and didn't stop exactly where the collision happened anyway. However I sent a diagram into insurance practically the next day and none of it has been disputed to my knowledge. She has yet to submit any sort of diagram which I think speaks for itself - she wouldn't be able to draw one that won't make her look guilty in my opinion because of where the damage is.


Front of my car only was out.. probably to about the middle of driver door. Didn't even think to speak to other people who were around for witness purposes because I was so focused on other driver (first accident - will definitely do this if there is a next time) - however I don't think that the woman is disputing that her signals were working - both her and her husband openly admitted it to me and insurance aren't saying that she is denying this factor which makes me wonder if insurance think that no working signals is acceptable.


I'm finding this - it's frustrating. Even went to the police to see if I could get CCTV and they were surprisingly very helpful.; However the camera was pointing in wrong direction at the time.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...