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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Overcharged By Vodafone


jimjo
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I have 3 work phones with vodafone and 1 additional phone for my girlfriend.

 

My bills are paid via direct debit each month so to be honest i do not really check them.

 

Since taking out the contracts in 2006 myself and my girlfriends phone have been on their friends and family tariff meaning we get free calls to each other as long as they do not last longer then 60 minutes.

 

I upgraded our phones again in 2008 to the same tariff and again in March this year.

 

However. When i upgraded the phones in March this year i was told that my phone and my girlfriends phone were not on the friends and family tariff meaning that between 2008-2011 we had been charged for all calls or they had taken up my free minutes.

 

I was told that when the last phone was upgraded a different number was placed on the friends and family. I asked for a recording of the upgrade as i remember asking for the exact same deals, as i have done with all phones. The problem is vodafone only keep recordings for 6 months.

 

They gave me a credit of £75 as a gesture but clearly told me that i couldn't prove their mistake and it was a gesture of good will. I have since ordered my statements and am going through them to find the charges and will forward them my findings but what i want to know is can i charge them for the 'free' minutes as this should not have been accounted for on the calls.

 

Also can i charge for my time in going through the bills. I work as a personal trainer and charge clients £65 for 45 minute sessions and the final question is how do i take it to court if they do not refund me what i am owed.

 

Thanks in advance for your help.

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Hi
CAG
link31.gif
members,

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on
CAG
link31.gif
is with the very best of intentions.

vodafone
link3.gif
UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately and securely using the ‘Contact us’ form on the Vodafone website with your account details.

https://help.vodafone.co.uk/system/s...PARTITION_ID=1

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is – and state the code WRT135 within the body of your email to make sure it comes through to us.As soon as we’ve received your email we’ll endeavour to get back to you as quickly as possible.

 

Many thanks

 

Web Relations Team

Vodafone UK
.

CAG members contacting us, add the code WRT135 in the subject line in order ensure that email gets routed into our queue.

 

 

and someone will get in touch soon
:)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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  • 4 weeks later...
I have 3 work phones with vodafone and 1 additional phone for my girlfriend.

 

My bills are paid via direct debit each month so to be honest i do not really check them.

 

Since taking out the contracts in 2006 myself and my girlfriends phone have been on their friends and family tariff meaning we get free calls to each other as long as they do not last longer then 60 minutes.

 

I upgraded our phones again in 2008 to the same tariff and again in March this year.

 

However. When i upgraded the phones in March this year i was told that my phone and my girlfriends phone were not on the friends and family tariff meaning that between 2008-2011 we had been charged for all calls or they had taken up my free minutes.

 

I was told that when the last phone was upgraded a different number was placed on the friends and family. I asked for a recording of the upgrade as i remember asking for the exact same deals, as i have done with all phones. The problem is vodafone only keep recordings for 6 months.

 

They gave me a credit of £75 as a gesture but clearly told me that i couldn't prove their mistake and it was a gesture of good will. I have since ordered my statements and am going through them to find the charges and will forward them my findings but what i want to know is can i charge them for the 'free' minutes as this should not have been accounted for on the calls.

 

Also can i charge for my time in going through the bills. I work as a personal trainer and charge clients £65 for 45 minute sessions and the final question is how do i take it to court if they do not refund me what i am owed.

 

Thanks in advance for your help.

 

Hi jimjo,

 

Thanks for making me aware of this.

 

In the event that you've followed the advice posted by locutus could you update the thread with your email reference number from the automated reply which you would've received shortly after sending it?

 

As soon as I've got this I'll then try to locate your account and get back to you as quickly as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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