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Vodaphone contract price increase


flooz
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Any assistance greatly appreciated.

 

I'm not having a good day, this is the 2nd 'new' problem I've had to post about today, lol.

 

I have a 2 year contract with vodaphone, which has a monthly price plan of £35.00. They increased this to £35.75 when the VAT went up, which although I didn't think was right, as my price plan was £35.00 including VAT, the change in the VAT should be their problem (but I'm probably batting on a sticky wicket there). I now find that they have increased the monthly payment to £36.00. Now I know this is only pennies, but for me it's a principle. I queried it and they have said that their business policy is to round UP all monthly payments to the nearest 50p, hence the increase.

 

Are they allowed to do this? I'm afraid to say that I cannot find my contract agreement, so can't check if there's a RPI increase or similar allowed in the contract.

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Generally they phrase it as such that if the increase is 10% you can cancel without penalty.

 

£1 per month over 24 months mounts up. Maybe ask the "web relations team" to look into this for you.

 

Follow this advice

Hi
CAG
link31.gif
members,

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on
CAG
link31.gif
is with the very best of intentions.

vodafone
link3.gif
UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately and securely using the ‘Contact us’ form on the Vodafone website with your account details.

https://help.vodafone.co.uk/system/s...PARTITION_ID=1

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is – and state the code WRT135 within the body of your email to make sure it comes through to us.As soon as we’ve received your email we’ll endeavour to get back to you as quickly as possible.

 

Many thanks

 

Web Relations Team

Vodafone UK
.

CAG members contacting us, add the code WRT135 in the subject line in order ensure that email gets routed into our queue.

 

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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http://www.vodafone.co.uk/vodafone-uk/about-this-site/terms-and-conditions/products-and-services/pay-monthly-airtime-conditions/index.htm

 

11 Ending this agreement

 

a Either you or we may end this agreement by giving the other 30 days’ notice in writing. Your notice must include your mobile number and your signature or appropriate security details. You must pay the charges during the notice period.

b You may end this agreement by writing to us if:

 

......

 

• we tell you that there will be an increase in the line-rental charge (unless we increase line rental because of a rise in VAT) by more than the increase in the retail price index (worked out as a percentage) since the last line-rental increase and you write to us before the increase applies;

 

If the increase in charges is because of an increase in the base rate of VAT you have no grounds for cancellation of your contract.

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Yup, there are no grounds to cancel the contract or get the price lowered (as they can increase the price by 10%). Anything offered will be as a gesture of goodwill. Contact Lee with the details I posted before.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Thank you again.

 

I cannot find my contract, so cannot check the wording in the 'fine print'. I accept they can change the tariff charges, but I certainly wasn't aware that they can change the monthly payment - I've never come across a mobile provider doing that. I've been using the vodaphone customer services 'contact us', which I thought was the same as the info previously provided. They've stopped answering me now. :-(

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If you add the code WRT135 in the subject line, it will get routed to the "web relations team" who should be able to investigate.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Thank you locotus. On my last e-mail reply, I added that to the subject line, but have had no further replies. However, I phoned them today, and after getting cut off by the first operative (who clearly didn't understand what I was saying), I phoned again, and my account (apparently) has now been 'fixed' at the originally agreed price for the remainder of my contract.

 

Just goes to show it DOES pay to challenge the 'big boys' sometimes. :-)

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  • 3 weeks later...
Any assistance greatly appreciated.

 

I'm not having a good day, this is the 2nd 'new' problem I've had to post about today, lol.

 

I have a 2 year contract with vodaphone, which has a monthly price plan of £35.00. They increased this to £35.75 when the VAT went up, which although I didn't think was right, as my price plan was £35.00 including VAT, the change in the VAT should be their problem (but I'm probably batting on a sticky wicket there). I now find that they have increased the monthly payment to £36.00. Now I know this is only pennies, but for me it's a principle. I queried it and they have said that their business policy is to round UP all monthly payments to the nearest 50p, hence the increase.

 

Are they allowed to do this? I'm afraid to say that I cannot find my contract agreement, so can't check if there's a RPI increase or similar allowed in the contract.

 

Hi flooz and all,

 

In regard to the changes introduced to some our pricing as of 11th October more details on these can be seen here.

Thank you locotus. On my last e-mail reply, I added that to the subject line, but have had no further replies. However, I phoned them today, and after getting cut off by the first operative (who clearly didn't understand what I was saying), I phoned again, and my account (apparently) has now been 'fixed' at the originally agreed price for the remainder of my contract.

 

Just goes to show it DOES pay to challenge the 'big boys' sometimes. :-)

 

Whilst I understand your unhappiness with the increase I'm pleased to see that a goodwill solution has been reached in this instance.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Thank you for your response Lee. Obviously I am pleased that a solution was found, albeit you say it is a 'goodwill' solution. It would be bad mannered of me to continue my arguement further. But I will say, that no notification of any increase was given, and whilst I appreciate that tariff charges, i.e. calls, texts, etc, may increase, I do not expect there to be any increase to an agreed monthly charge, especially given that it was sold to me as a fixed monthly price, which included VAT. Sadly I won't be renewing my contract when the anniversary arrives.

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Hi flooz,

 

Thanks for coming back to me.

 

Although this issue has been resolved it's a shame to hear that you'll be leaving us once the anniversary of your agreement with us comes around.

 

Naturally, should you change your mind you're welcome to get back in touch with me.

 

Best wishes,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Thanks for your reply again Lee.

I thought the issue was resolved, but having just received my bill, I'm not convinced. Although this bill has the adjustment on it, my 'account details' aren't showing the change. However I recognise that it may be just the way your system works. I won't know till my next bill. I'll keep my fingers crossed.

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