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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Child support


wolf2000
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My child maintenance was closed on 25/01/11 and the letter dated 08/02/11 stated they would look at the case and if any arrears they would have to be paid then in march I received 2 letters saying they had looked CAREFULLY at my case and found I had been over charged and gave me a refund.

Now after they had stated they had carefully looked at my case and issued a refund I would think the matter was over but...

On the 27/07/11 over 5 months later they now claim I owe£699.58 from a suspended debt in 2006

Please help

Can they after closing my child support issuing refunds and wait 5 months or 8 months if you count it from when my daughter was 19 can they claim this money after so many mistakes on their part?

If so can I fight to get this written off or pay over 5 year which is how long they have waited to tell me about it

Help please

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Hi and welcome to CAG

 

I have moved your thread to the CSA forum so that you will get more help than where you were.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I wasn't aware of it until they told me 5 months after the end of my child support payments when my daughter turned 19. If I had known about it I would have paid it off slowly over the 5 years as they claim it is from 2006. Why would anyone want to save it to the end.

Thanks

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Wolf, you would have had a letter from CSA stating the case is closed. To all intents and purposes you have to stand firm and accept no liability, in theory if you accept after closing a claim they come to you for more money what stops them doing this regularly. You have to stand firm on this.

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