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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Urgent-Help-Fitness First Dispute

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I am currently trying to cancel my gym membership with fitness first.As per the website i sent a recorded letter giving one months notice and stated my direct debit would be cancelled at the end of the month.

They received this letter on the 1st September.

What i want to know is does that count as a calender months notice if they received it on the 1st Sep as they are saying it would be from the following month.In my eyes i gave them notice from 1st sep to 30thsep , a calender month, but they are saying to cancel at the end of september they should have received the cancel letter at end of august.

And trying to phone them has been a nightmare. I have just got off the phone after being on hold for 50 minutes, being told i was in the wrong department twice even though i went through both options and then the girl has just hung up on me.

I need to sort this out by end of today as if i am in the wrong tomorrow they will charge me another months fees.

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Hi SSM and welcome to CAG


If you've read other threads here, you'll see how much trouble people have in cancelling their m/ships.


I would say that, if they received the Notice on 1st September, they should take that as one month's notice. They, of course, will probably argue the point and try to squeeze another month's fee from you.


I'd cancel the DD mandate so it pays them nothing more, if you haven't already done so.


Oh, and well done for cancelling by Recorded Delivery - if you hadn't used this, they'd be saying, "Cancellation letter? What letter. We ain't never got nuffink from you ??!!"


Please don't bother trying to call them. You will only frustrate yourself and will learn nothing of any benefit to you.


Similarly, don't let them call you. Tell them to keep everything in writing.



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I did cancel the direct debit at the end of the month, as i had told them that i would in the cancellation letter.

What is strange though, is in the same envelope i sent my recorded letter my wife sent exactly the same notice. She, like me received a letter saying our accounts were in arrears but then the day after she received a phone call from FF telling her she was in arrears.My wife replied that the membership had been cancelled and this FF lady then said oh let me check and then came back and said yep no problem its cancelled sorry to bother you.

But me they are hounding.

Any way i sent them a strongly worded email, to no effect as they were still chasing me and i then had a letter threatening to pass it on to a debt collectors.

So yesterday after being on the phone and going round in circles, being hung up on twice by there advisors and getting nowhere i thought this really is not worth the hassle for £30 and was going to pay, then set about getting it refunded. When i phoned them i got through to a lady who sounded quite human and i said i was begrudgingly paying the money. She asked why so i explained the situation and she then said hold on i`ll check with my supervisor and then came back and said its ok the membership is now cancelled.I was amazed. She then sent me confirmation by email. Quite astounding.

So all i can say to others in the same boat is be persistent, you may get to talk to someone from this planet, not a wally, who can see the obvious and give Fitness First back just the tiniest amount of good customer service which they are so blatantly missing. I still intend to send a rocket to the ceo regarding this but dont hold out any hope of a reply.

Fitness First - Customer service last.

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Hi SSM and thanks for the update.


Really glad that you've got this sorted without too much trouble, apart from the frustrating calls.


I hope this is the last you hear of the matter - it should be, seeing how you even got an email confirming it 's all sorted.


I wish other cases were as easy to settle !!



We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING



                                            Have we helped you ...?  Please Donate button to the Consumer Action Group


Please give something if you can. We all give our time free of charge but the site has bills to pay.


Thanks !:-)

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