Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Swift Sterling & CRS - Advice please


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4342 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Just heard that Swift Sterling have assigned my PDL debt of £259 to Credit Resource Solutions.

 

Swift simply refuse to let me pay back by instalments so it's come to this.

 

What can I expect from these characters and how should I handle this - I understand they add on all sorts of ' admin fees ' for the hell of it!

 

Thanks

 

Setterguy

Link to post
Share on other sites

  • 4 weeks later...

Hi,

 

Same thing happened to me and I tried to set something up over the phone only to be told they accept weekly payment plans but not monthly ones and if I don't pay within 4 weeks then swift sterling will take me to court. When I questioned the operator on his comment the phone call turned nasty and I made a formal complaint and aint heard off them since. Alot of people have told me they will pass it to Clartiy about DCA who are much more willing to set up a repayment plan so thats what I am hoping for.

Link to post
Share on other sites

  • 3 weeks later...

Hi,

 

My experience of CRS was that they were unwilling to accept a reasonable repayment plan I could actually afford, despite it being propsed as part of a DMP with CCCS. As soon as my account was passed to Clarity (after about a month I think) the accepted the DMP straight away with no fuss at all.

 

My advice - be patient and stick to your guns. Clarity are much better to deal with.

 

Also, if they start adding daft fees you should challenge them - something I am in the process of doing myself. OfT say that they can only add reasonable and proportionate charges, and it does not cost them over 100 pounds to send me a letter and make a few phonecalls!

Link to post
Share on other sites

  • 1 month later...

Just wanted to say I too took out a couple of payday loans from Swift sterling, the first couple i was able to pay back but the 3rd I couldn't. Swift sterling kept ringing me and I was offering monthly payments which they wouldn't accept. Then the calls from CRS started, the texts are driving me mad on average 3-4 a day! Some very rude rude rude lady called me on the 11th of January and when I explained my situation she said that they couldn't enter into a monthly payment plan, the whole way through the hopefully recorded conversation I kept saying I was offering to pay. The final insult was when she told me I shouldn't have got the payday loan if I couldn't afford to pay it back! hmmmm. Anyway phoned them this morning they are still not prepared to enter into a montly payment plan as they only have the accounts for 30 days thank god! Hopefully Clarity who are very accommodating will contact me after this time. Just hold on in there if you are experiencing the same!

Link to post
Share on other sites

  • 6 months later...

Hi Folks

 

I am in the same position with Swift Sterling and CRS, texts are doing my head in, phone calls to home, phone calls to work. I have emailed them and spoken to them that I only want to communicate in writing and not over the phone to arrange a repayment plan. I have asked them to cease ringing and texting, to which they haven't!

I spoke to a woman from CRS when she rang my work, she didn't do any checks to see that it was me, and proceeded to spout off that she was acting on behalf of Swift Sterling. surely this is a breach of the Data protection Act...I would have thought that she would needed to ascertain who she was discussing this issue with first? Can someone advise please? I could have been anyone ? Do I ask for a transcript or a digital copy of our conversation and complain to the Data commissioner?

 

Many thanks

 

Doc

Link to post
Share on other sites

There wont be a copy unless you made one. PDLs rarely if ever record calls.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

Oft complaint and make an enquiry to the ico.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...