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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Holiday Cancellation Advice

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Hi all hopefully someone can help me. Last Thursday I phoned a local holiday company and asked if they could give me a price for a holiday. I had already been given a reasonable quote from another company but just wanted to check I couldnt get it cheaper. The holiday company got back in touch quite quickly and said they had a great price and they could do it for £x. As this was 20% cheaper than the other quote I jumped at the chance and agreed to go into their premises to finalise the holiday booking. I handed over my credit card and the person took the deposit money. Strangely because i didnt have my pin number for my credit card the salesperson took the last 3 digits of my card and wrote on the reciept 'seller not present'. A little unusual as I didnt think they could do this. The sales person then finally showed me the breakdown of the total holiday cost and to my shock I noticed the holiday price wasn't what I thought it was. The price he had quoted my on the phone before coming into the shop was PER PERSON! Meaning the holiday was a lot more expensive than the other quotes I had gathered. When I raised this the salesperson disagreed and said no this was always the case and it was quoted as per person. He literally said as he had taken the deposit money there was nothing I could do to cancel the holiday!! I was so angry with myself I had been niave to accept the price was always as a whole and not per person. But the salesperson never at any time sat down with the total costs and explained everything to me. 4 days have now passed and I have still not received any reply from the shop regarding this and they say they are still trying to get in touch with the cruise company. I have since heard the sales person phoned the other holiday company I received a quote from and asked how much the same holiday would cost. Amazingly they phoned up and pretended to be a member of my family wanting to book alongside us. Has anybody any idea what I can do??? Any help will be appreciated. Regards M

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Most cruises are quoted as a price per person based on 2 sharing a cabin but this doesn't mean the person in the shop didn't need to inform you of the total cost before taking the deposit from you.


I would be complaining to the branch manager that you weren't told the actual cost until after the deposit was taken, and that you feel misled about the true cost of the cruise.


As for the agent phoning the other shop pretending to be a relative, if there was an element of price matching involved they can make such inquiries though the claim to be a relative is naughty it's not illegal if it's just to check a price.



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