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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Non Compliance Of Deposit Protection Scheme


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My daughter and friend just moved out of a flat, moved in 7.5.10. They didn't know about the deposit protection scheme and wasn't told about it by the agent. They were told by their new landlord when he went through the agreement. They have received documents for the new flat.

 

When we gave the keys back to the old agent and asked which DPS the deposit was lodged with he said he didn't know and there would be paperwork somewhere. My daughter emailed each of the three companies and non have their deposit registered, so it seems the agent never uses the DPS for deposits.

 

To date we have not had the deposit back and sent a letter before action to the landlord and the agent yesterday. Is there any regulatory body or is it just a case of going to court.

 

The agent didn't get a gas certificate until a couple of months ago and the gas fire was condemned and my daughter was told they were lucky to be alive. The agent told them it was due when the moved in. My daughter's room was very damp and she had to throw several pairs of boots and shoes and some clothes away due to mould and mildew. Her friend should have had an electric gate fob but because the agent did not pay the maintenance fees (over £1500) she did not get one for 8 months which meant she could not get in the gates if my daughter was at work. We have emails which were sent between the agent, landlord and the apartment management committee regarding non payment of maintenance fees. My daughter's flat had a small gardened area which was only to be cut by the property gardeners and also the trees over their parking space. These were not attended to because of the non payment.

 

Is there anything we can do legally because of this? any help would be appreciated.

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