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Office of Fair Trading takes steps to shut Yes Loans

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The Office of Fair Trading (OFT) is taking steps to close down a company which claims to process thousands of loan applications a week.

 

The regulator said the company had to have a clear and timely refund practice, that staff in its call centres must stick to approved scripts, and that the company must make it clear to customers that it is a broker, not a direct lender.

 

http://www.bbc.co.uk/news/business-15499639

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