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    • You're like, super helpful and unhelpful at the same time lol.   What do I search for, I searched form 4, and nothing, I searched claiming compensation and nothing about this.   I can't find the top squares logo.   Can you post a link or tell me what to search.   Sorry if I'm slow.
    • use our custom google search box  click our top squares logo it should appear on that page   dx
    • Apologies, I haven't used a forum for years!!   I defo wish to keep the 2 issues separate, sorry!   My only issue I need help with is the increased compo for marstons - if possible.   I don't know anything about claiming compo etc. (I only recently found out one of the NHS biggest costs are NDA payouts)   I don't know what form 4 is; so far, they've offered £250 and I haven't accepted or denied it.   So yeah, can you forward me to some more info?   Also, usually I'm good at google etc. but I can't find many stories on this stuff, regarding PCN/TFL etc.   Thanks again!
    • ok things are getting clearer...   I've merged 2 of your posts for clarity and removed the swearing, (behave please) I've also taken down the two images you posted should you wish to post things up please use PDF so we can zoom easily and don't forget to redect them read upload carefully.   I think you need to continue to keep the two thing sep. those being increased compo for marstons- if possible ( if you are raising a form 4? complaint through the court - it might be better you don't? - they are very hard to justify and can be costly - so the fact it might not be moving forward could be a good thing, but listen to others here too) and the issue of the PCN wasn't justified - which you need to further expand on please.   the more info you post up the better please but please use multipage PDF files only and carefully redact them    
    • Thanks for trying btw! It's kinda in 2 parts.   1 is that the PCN wasn't justified in the first place and I wasn't aware it had escalated. I received the initial fine from TFL which I challenged and heard nothing back from (for 5 months). Then another letter from a separate PCN which made me email TFL to inquire what was going on but again, heard nothing back.   (BTW I can see how confusing this is so thanks again for trying)   So, I had no idea my car was at the risk of being taken - that's the first part.   No 2. is:   I got a phone call saying my car was on the back of a truck round the corner from mine (they hadn't left any notices or anything, and the car was parked directly outside my house). My friend said they were attaching the straps and securing it to the van (so I think they got it on the back of the van and moved it before securing it).   When I ran round the corner I saw the EA's van. I went upto it and asked what was going on. He was rude and told me to go away. Then after I kept knocking he got out the van and was aggressive and refused to ID himself or tell me why he had my car.   He shouted at me, was rude and unprofessional, he then left with my car. I complained to Marstons and asked for the bodycam footage.   They gave me the footage but it was clearly edited and cut short (because in the beginning of the footage he was the most aggressive).   They then told me he wasn't required to have the camera turned on when he's in the van, only when he's 'actively pursuing a warrant' and I was only allowed the footage I was in. (which is 2 different things) So I asked them to clarify which is true.   Anyway, I reviewed the footage and sent in my complaint (talking about what happened in the footage) They replied and said they watched the footage and disagreed with everything I said.   So I wrote a more in depth response with the CIVEA code to reference + the TFL EA guide etc.    Then they asked for more time, called me and finally apologised and admitted he had acted untoward and was in the wrong.   They then offered me the goodwill payment.   This has taken up weeks of my time, caused me serious trauma and PTSD and even after I complained WITH video evidence, they still initially denied it which means they officially lied, on record, while representing TFL.   I told TFL what was happening they said I had to continue with Marstons etc.   £250 goodwill isn't enough, the car cost £800 to get out, the suspension is messed up and I'd like to claim compensation for everything.   I don't know if that makes me sound like i'm money grabbing or whatever but they shouldn't be allowed to get away with it.   The police had to come before they could call an ambulance cause I was having a panic attack and it was a HORRIBLE experience.    So any help would be great please    I have the whole file from Resolver in a ZIP file but it's a lot of writing and I think you've read enough of my writing to last a life time!   I did a statutory declaration of OOT, got it signed by the court etc. but it was rejected.   I then tried to take them to court but it cost £250 I think which I don't have. You can get it for free if your low income but they wanted bank statements that I couldn't get. They're waiting for me to reply with documents to get a free court date.    did you receive any of the pcn's - was that why you appealed? - Yes, sorry!   unless it's trying secure a greater level of compo from marstons? - Yes, sorry!   For the record I just saw this pop up, read it and now feel much less guilty about my enquiry!
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gareth19

Car has a fault

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On 18th October I p/x my car for a Nissan Primera at a second hand car dealership in Warrington. However when I got it home and after reading the manual I found that the CD autochanger in the centre console was not working. I popped the car to a local auto electrician to see if what a simple matter of a loose connection etc. However he told me that in his view the processor was not working and it is an expensive fix. He advised me to take the car back to where I got it from.

Now the garage is around 170 miles from where I live so it is a bit of an inconvenience. I telephoned the garaga explaining the situation and I was told "well I don't really know what to suggest". Then he told me he would get back to me (which he hasn't). On 24th October I sent him a letter via recorded delivery telling him the situation. I advised them I could either take the car back to them for them to fix the problem or I would do it in my local area and send them the estimates and bills etc. I have had no response to my letter.

Please advise me on what I can do in this situation.

Many thanks!!

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The letter was only posted 4 days ago, so give them a little more time, it is normal to give 10 to 14 days for a response. Have you checked on the Royal Mail website to see if it has been signed for? It might also be a bit early to see those details as they can take a week or more.

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hi gareth19,

as has already been said, it is too soon to receive a reply from them yet, you can check either on line or by phone on the telephone number on your recorded delivery receipt when it was delivered and signed for, but your receipt will say to leave x amount of hours/days before you do this, you did the right thing writing to them and sending recorded delivery, give them at least 3 weeks to come back to you, if no joy then, post again and advice will be given what to do next, hope this helps totiesquoties.


:p[sIGPIC][/sIGPIC]

totiesquoties

 

MY ADVICE IS BASED ON COMMON SENSE AND KNOWLEDGE FROM PERSONAL EXPERIENCE, I AM NOT LEGALLY TRAINED, AND ALWAYS CHECK LEGAL ISSUES EITHER WITH A LEGAL PERSON, OR

THE APPROPRIATE LEGISLATION. :rolleyes:

IF I HAVE HELPED, PLEASE PRESS MY STAR, THANK YOU.:lol:

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Thank you. The Royal Mail website still shows that the letter is being progressed through their network for delivery. This is taking a long time as the woman in the post office said it would probably be delivered the day after I posted it. Anyway I am only concerned as the car dealer told me I had a 30 day warranty so I am just worried that the longer this drags out he can turn around and tell me it is over the time period. Anyway I will leave it a little longer as you both suggest. Thanks for your advice!

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Do they not have an email account that you could contact them through ?

 

What did you say in your letter Gareth?

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Do they not have an email account that you could contact them through ?

 

What did you say in your letter Gareth?

 

Yes they have not respsonded to my email either. As I said he did promise to "look into it and phone me back" when I rang him 7 days ago but not heard a thing.

 

In my letter I pretty much outlined the situation like I did on the phone to him. I told him that I can either bring the car back to him to fix or I can get it sorted at my local garage and he can pick up the bill. Failing that I said I would return the car and take back my p/x car and my money and I will look for the car from somewhere else.

 

Just really looking to know where I stand and what is the best way forward I guess.

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Just noticed in the small print he has actually written "30 day engine & gearbox warranty". So I am just wondering what the law states in my case. Is he liable to fix the fault and can I pursue him for it? If so how? Or shall I just hand him the car back and take my money back?

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Don't take any notice of that 30 day rubbish, it means nothing and isn't even legal.

 

I don't think a cd changer not working would be grounds enough to reject the car, so you keep going the route you have already taken.

 

Email again this morning asking if they have decided which way to go on your cd changer. Keep the letter formal but light at present.

 

Was it advertised with cd changer?

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Don't take any notice of that 30 day rubbish, it means nothing and isn't even legal.

 

I don't think a cd changer not working would be grounds enough to reject the car, so you keep going the route you have already taken.

 

Email again this morning asking if they have decided which way to go on your cd changer. Keep the letter formal but light at present.

 

Was it advertised with cd changer?

 

Yes on the advert it actually says "Radio/CD". I mean if it was a job of say £50-£100 I would probably cut my losses and just get it done but when I took it to the auto electrician he said it is a "very expensive fix". I don't see why I should have to pay for an expensive fix when I was not made aware it wasn't working. Had he told me that I may well have rejected the car. Who wants a car without a CD player nowadays?

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Some people like the sound of their own voice........................

 

H


40 years at the pointy end of the motor trade. :eek:

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Yes on the advert it actually says "Radio/CD". I mean if it was a job of say £50-£100 I would probably cut my losses and just get it done but when I took it to the auto electrician he said it is a "very expensive fix". I don't see why I should have to pay for an expensive fix when I was not made aware it wasn't working. Had he told me that I may well have rejected the car. Who wants a car without a CD player nowadays?

 

You could always just stick an after market CD player into the car. Get one for £20 from a breakers or from £50 new in the shops. If the seller had used his loaf that is exactly what he should of offered as then the car would completely fulfill what was advertised. Even if he wanted to be twisted he could of said bring the motor down and we will fit a new stereo for you.

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The garage has phoned me today. They are naturally willing to fix the auto changer but he wants me to take it out of the car and send it off to him (he will refund postage he says). He will then get it fixed and he will post it back to me. Is it me or is this a harder way of doing it. I have looked into it and it seems taking the autochanger out invloves dismantling part of the dashboard etc.

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Are you certain it's the autochanger which is usually in the boot?

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Are you certain it's the autochanger which is usually in the boot?

 

Yes it is 6 cd autochanger in the centre console. I have looked into taking it out and sending it to the garage as they suggested and it looks like a major operation including dismantling the dashboard. I have told him I am not willing to do this as I am not a car technician and may damage something. We have agreed that I will take the car to him and leave it with him for him to fix it so fingers crossed we may now get somewhere

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