samsung fridge freezer - curry's wouldn't repair - samsung did!

[notocurrys]

Concerning a Samsung fridge freezer (American style)

which had ceased to function (destroying all the frozen food)

and seeking help from Currys (where it was bought) in having it repaired.

 

As it had a two year guarantee which ran out in May of this year (purchased 9th May 2009),

Currys reply was, as it was outside the warranty, the only avenue Curry’s could provide was a “warranty” to have the appliance repaired with a year’s guarantee on the repair for the sum of £199.

 

We felt the appliance (breaking down so completely) was not fit for purpose and should reasonably be expected to last more than two years and five months.

This was to no avail and, again, the only offer was the repair guaranteed for one year for a fee of £199.

 

Did not take this extra insurance. Instead, contacted Samsung directly and provided the model number for the fridge/freezer and they agreed to repair it at no cost

– and offered compensation for the loss of food. It was repaired by a qualified engineer the next day.

 

Further learned that this was a known problem in these models of fridge/freezers

and there was surprise that Currys (who had sold it to us) had not first contacted Samsung on this matter

and, indeed, should have been aware that an upgrade for these appliances was available.

 

As it was, all that Currys seemed interested in doing was trying to sell an “insurance” product and were clearly not interested in trying to provide assistance to a customer.

 

Currys were of absolutely no help in this matter and perhaps other customers of Currys may have been sold a product they clearly did not need

as the manufacturer was aware of a fault in these appliances.

 

Surely, with the supposed expertise in this retail area,

 

Currys could have provided a more helpful service to its customers?

Although, on reading some of these threads, I am no longer surprised.

[dx100uk]

yet anothe case of curry's

walking all over SOCA

 

and trying to spoof customers into buying extra insurance they dont need!!

 

typical sadly!

 

dx