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    • Hi   I assume this mattress was the Tenants own property?   So after moving out the Tenants provided an attachment showing a stained mattress and wanting full deposit back and threatening to claim against you for this.   1. Tenants failed to notify you of this stained mattress issue until the end of tenancy after they had vacated the property.   2. You have no evidence that this was the actual mattress used in that property nor evidence to back up there claim the staining caused this mattress damage.  (i.e. one of them could have had an accident and wet the bed or done this when they moved from the property).     3. Ask them that you wish the mattress independently inspected. (which you are fully entitled to do and if it proves this claim is false it will be added to the deposit claim by you the landlord for damages as well as the Garden if you need to get landscapers in to carry out the work that should have been carried out by Tenants as per Tenacy Agreement and raised  by yourself (Landlord) on a few occasions which Tenants failed to rectify even at end of tenancy.   4. Ask them to provide you with the contact details of there Contents Insurance Company (tenants whether Private or Social Housing should always take out and have Contents Insurance but is up to that tenant) bet they don't provide it Big question is the Deposit protected in a Tenancy Deposit Scheme (TDS) and those Tenants that have left were given a copy of the Prescribed Terms for that TDS? (Bear in mind you may need to tell TDS that you are in dispute with the Tenant about damages i.e. mattress and Garden)    
    • plenty of time to research and calm down. nothing much to do until the end of june.    
    • well ...... 1st you need to go back to post 1 and carefully read ALL this thread from the start again and pay attention to the advice and the undertones it explains about 'debt'.   2nd ...the truth is you owe no-one ANYTHING, the OC wrote off and sold the debt, and got most of it back against tax and business insurance schemes ...throw the morality card out the window...the OC did by selling the debt on for <10p=£1. and the DCa want the full balance ...id so many fools stopped paying powerless DCA's tomorrow, the whole industry would collapse overnight.   3rd the only reason this is still around your neck is because you failed to follow given advice...had you ..it would now be statute barred.      ^^^ very important research the M+S credit card debacle using our enhanced google searchbox on this page   as for the PAPLOC reply,   D.. desipte a previous CCA requests, the claimant has yet to supply any/all of the required paperwork.   i: delete [CC is attached to this reply form]"   
    • Hi again   Yes, it's been a lovely day weather wise.   Guess you've better things to do with weather like today than help with this problem, so thanks very much for your input, it's very much appreciated.   Late this afternoon I did receive a reply from the tenants, and they are asking me to go 50/50 with getting the garden sorted, not only that, as they have moved away they are expecting me to get the quotes.   Regarding you view on this issue, its so easy not to see the whole picture and my thoughts that the staining damp may be of their own doing didn't occur to me as I was so locked into the historical leak. Taking a closer look at the room in question today, I'm convinced that they are trying it on with the stained mattress- they did mail through a picture and then a receipt for supposedly the mattress. My wife and I then took both the pic and receipt to the bedding store where purchase was made to ask if the two married up, the picture does not show any emblems/manufactures logo or such to prove that this is the case, so we are none the wiser- our thoughts being that the stained mattress is from elsewhere.   A few days back I spoke to our letting agent regarding all of this, as was quite correctly mentioned there are two parts to this equation, namely the mattress and then the property.   Our agents mentioned to me that as an inventory was not carried out initially with the let, (hindsight) the pictures that were used to advertise the property could not be used as evidence to present to the TDS to be compared to the pictures now as there is no proof that the advertising pictures were in fact how the property was when the let started. I mentioned that all digital pictures have a means of finding when that pic was taken- Geo tag/Metadata- agent was quite surprised by this. The agents thoughts then went for a hide in a vacuum-   This is going off at a tangent here-many moons ago my wife studied computer science at a local University, one of her classmates who she is still in touch with is now a practising Solicitor. My wife suggested that maybe I give her a call, a bit rude I guess, but I did  phone and with the pleasantries out the way  I asked for her opinion of the best way to get this sorted. Her remit isn't landlord type stuff, however she will speak to a colleague on Monday and come back to me.   The property is due to be relet on the 21st, we will ensure that the new tenants move in to a home that is immaculate and welcoming, trouble is its getting a tadge close to get the garden issues sorted in time.   I know that all this will get closure in the end, but at the moment I've had more fun with a toothpick-   Again, many thanks.
    • The collection is currently stored at curator James Blower's home, but he has now found a space situated in an old bank premises where he hopes to exhibit them from this autumn or early next year. View the full article
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What should I expect? Phones4u return


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Hi all,

 

My sister went into phones4u on Saturday to upgrade her phone and extend her contract. She came back with an iphone3gs on a £30pm contract.

 

This is a 2 and a half year old phone, she doesn't have a mac, itunes, ipad or even a PC.

 

Surely this isn't the right 'phone4her' and having just got a samsung galaxy s2 (£28.50pm) myself which is 4x as powerful, nearly 3x better camera etc. I'm planning to take her in to the store on tuesday and ask for an exchange.

 

From reading up I can see she's not entitled to a refund but are they likely to turn around and say 'tough cheese' you're stuck with it for 2 years?

 

It's alot of money for an outdated product, what do you guys recommend?

 

Any input welcomed and thanks in advance

 

Lee

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my dealings with phones4U I wouldn't hold much hope out to be honest, however if she signed a new contract then she may be entitled to a cooling off period of 7days (maybe 14). I had a PAYG fone from them 1st one broke after 10days new replacement broke after 2 days 3rd broke after 12days after that I said I want a different phone (I was willing to pay a little more to get one) they refused point blank and pointed to small print (very very very small print) that they will only replace like for like and on this occasion model for model. luckily 4th handset was OK but I would suggest before you go in read all the small print. A side point the phone was a Nokia I rang Nokia and they said if 4th broke to send it back to them and they would have gave me a new handset of my choosing from the full nokia range. Good Luck

I know my rights Mr DCA I'm with the CAG......hello hello where you gone Mr DCA8)

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Thanks Padja,

 

So I guess she's kind of at their mercy and whether they feel like offering good customer service that day

 

Sounds like Nokia CS was good, offering your choice of the range, luckily the 4th(!) one worked out.

 

If anyone's been down a similar road with phones4u I'd be interested to hear how it worked out :D

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I don't hold out much hope of the accepting it back if it's not faulty. Simply changing one's mind isn't going to be justification enough. There's no distance selling regulations if it was bought/upgraded in person and so cooling off period. Although you would feel that it would be great customer service to accept it back and cancel the upgrade, i can't see any phone shop doing this as it would leave them with a financial loss as they could not resell the stock.

 

However, they might be on a path to commercial suicide so do post back if they agree to take it back!

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Your sister could say she gets no signal on that phone at her house but her old one got great signal. They may be more inclined to swap if your sister was going for a more expensive package.

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