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Vodaphone - problem with phone can I cancel?


Shanks
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Hi I have just signed up with Vodaphone for a new Iphone. I changed from O2, got the pac code and the new phone started working on Monday this week.

 

Since then if I send a texts from it some go from my current number whilst others are routed from the number that was on the phone when it arrived. Whilst this doesn't seem like a big problem I have already lost work from it. I sent a text to a client giving a quote, he replied but because the answer was sent to the wrong number I never received it. He got no response so went elsewhere.

 

I have tried a number of my friends and there does not seem to be any pattern, sometimes they get a text from me and it is recognised as my proper number, other times it comes in from - Unknown contact. All phone calls are routed correctly.

 

Vodaphone have asked me to switch the phone off remove the sim and wait for 24 hours. I did and the problem remains so they told me to do the same again but wait 48 hours, again no change and the problem still exists. I have just spent an hour on the phone to them and been cut off three times. Each time they say please hold while we look into this and then call is terminated. It appears they don't know what to do and are hoping the problem will just go away in due course . sadly I can't wait for that option to ride out.

 

Can I reject the phone and get out of the contract and start gain with someone else? It's not over the 7 working days limit for return yet. Thanks for any advice

Prelim sent May '06

LBA sent June '06

Fob off now rec'd to the prelim

Copy of fob off now rec'd as response to LBA!

Full repayment of all charges since 1997 now received.

Account Closed

Donation made :)

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Something that did cause me concern was this post - I know it is from a while ago but is this really still the case?

 

Unfortunately, this ONLY applies to the first handset you had (as supplied). You lose all rights to reject the goods when you accept a replacement. Do also remember that this is a right under the Sale of Goods Act, but irrespective of the outcome of this, you also have a contract with the network which is not dependent on whether the phone works or not - as the contract covers only the use and operation of the SIM card.

 

Once you have accepted a replacement, then all the network need do is supply a serviceable replacement, and after that only offer to repair or replace at their option.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?161669-Phone-Not-Fit-For-Purpose

 

I don't want to accept the offer of a replacement and end up with the same problem only less rights to reject if it cannot be resolved.Thanks again

Edited by Shanks
typos - fingers and brain not in tune yet :-)

Prelim sent May '06

LBA sent June '06

Fob off now rec'd to the prelim

Copy of fob off now rec'd as response to LBA!

Full repayment of all charges since 1997 now received.

Account Closed

Donation made :)

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The fault you describe sounds more like a network fault, where the number hasn't "ported" over correctly. It would require checking further on Vodafone's systems rather than a simple reset on the phone after 24 hours! Have you re-synched the iPhone with iTunes since? Have you tried a new sim card? As mentioned above, Lee at Vodafone is pretty good at getting things sorted so he may have more tricks up his sleeve!

Still on the lookout for buried treasure!

 

Any advice I give here is based on my own experiences throughout my life, career and training and should not be taken as accurate. If in doubt, speak to someone more qualified - a Solicitor, Citizens Advice to name but two possible avenues!

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Thanks Rebel11 and DreadpirateSteve, I have re-synced the phone and will try a different sim in it. Strangely the only pattern I have now managed to get id that those with another 4s or those who have updated their I-Tunes software seem to be getting this new number whilst those on other phones or with the old software are getting my old and correct number. This is based on a sample of 8 three of whom are on new phone/software and the other 5 are using Android or old Iphones so may not really indicate anything

Prelim sent May '06

LBA sent June '06

Fob off now rec'd to the prelim

Copy of fob off now rec'd as response to LBA!

Full repayment of all charges since 1997 now received.

Account Closed

Donation made :)

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Share on other sites

Amazing, this is now resolved and with no thanks to Vodafone unfortunately.

 

After a lot of searching and trawling through forums with a number of people complaining about porting issues I found the following:

 

you need to perform the following steps after having a number ported with a new iPhone:

 

Go to settings>phone>my number .... Then change it to your permanent number

 

Then iMessage and FaceTime will reactive with this number, iTunes will show the correct number, and your friends (using iMessage) will all see your correct number.

 

Hope it helps!

 

Simple fix and all texts are now working fine. This is after a full week of not functioning and not a peep about the above process from any of the reps I have spoken to or mention of it on the web site. I'd always assumed it go the number direct from the sim but clearly not. Anyway thanks to all those who posted. Cheers

Prelim sent May '06

LBA sent June '06

Fob off now rec'd to the prelim

Copy of fob off now rec'd as response to LBA!

Full repayment of all charges since 1997 now received.

Account Closed

Donation made :)

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  • 1 month later...

Hi Shanks,

 

It's just a quick post to acknowledgment the problems you experienced here.

 

Whilst it's disappointing to read about your initial experience with us I'm pleased to see that you managed to get things sorted out and I hope that everything has been working as expected ever since.

 

Kind regards and if I can help with anything else in the future please let me know.

 

Lee

 

Web Relations Team

 

Vodafone UK

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