I'm getting nowhere with eBay Customer Support, Live Chat, so what do I do?

[Maz73]

Don't know if I'm posting this in the right place, I'm demented right now after yet another phone call to so called eBay 'Customer Support' (and must have downed 1/2 bottle of vodka just trying to deal with those numpties!).

 

Basically, I've been phoning eBay for the past 6 weeks (since my account was hijacked). They credited most of the fees for the 200 items not listed by me) but not all of them.

 

I have been passed around every department, some of them telling me that 'everything's been credited' when it's not, spent hours on the phone to them (nearly 4 hours one night), I just keep getting passed around to every department, and no one seems capable, or willing, to sort this out.

 

I want this sorted out so that I can pay the fees that I do actually owe, and obviously to keep my account.

 

Anyonw know how to deal with these 'dafties'???

[rebel11]

Hi maz

 

Write a Letter of Complaint , mark it as such, explain whats happened, explain what you want them to do, send it to:-

 

Clare Gilmartin, Managing Director

[email protected]

[Maz73]

Thanks for that, Rebel. Sorry, just realised that I hadn't even thanked you (just recovering from this bug that's going around, and hasn't been helped by the stress of trying to get this resolved).

 

I did email Clare Gilmartin, haven't had a reply or even an acknowledgement though. Not really surprised though.

 

I didn't actually make it a complaint, although did state my grievances about CS, but explained the problem and asked her if she could please look into it and sort it out.

 

I thought I'd keep it 'quite nice' give her a chance to resolve it. Would a Letter of Complaint make a difference? I've asked them where I can find their Complaints Policy, was given false information by CS, and told I'd find it on the Help tab on the site, lol.

 

If someone would only do their job, they'd receive the fees that I do owe!! lol

[flamini]

Get the hell away from the Imbeciles. I spent 34mins on the damn phone this morning (Friday), then the damn phone went dead. At the beginning of the phone call they told me the wait was 10mins. I never bought anything straight forward, there is always a drama. People ripping people off like Susan7873 (court case pending) and getting away with it, people buying stuff and then not paying. Ebay do nothing about it. They're thieving, useless b*stards.

[rebel11]

If you've addressed it for her attention, then it's a Complaint, if none of their Customer Service doesn't work, then you complain to her as a last resort, lets see what she says.

 

Thanks for that, Rebel. Sorry, just realised that I hadn't even thanked you (just recovering from this bug that's going around, and hasn't been helped by the stress of trying to get this resolved).

 

I did email Clare Gilmartin, haven't had a reply or even an acknowledgement though. Not really surprised though.

 

I didn't actually make it a complaint, although did state my grievances about CS, but explained the problem and asked her if she could please look into it and sort it out.

 

I thought I'd keep it 'quite nice' give her a chance to resolve it. Would a Letter of Complaint make a difference? I've asked them where I can find their Complaints Policy, was given false information by CS, and told I'd find it on the Help tab on the site, lol.

 

If someone would only do their job, they'd receive the fees that I do owe!! lol