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Capital Finance One - Passing Debt To DCA's When Under Investigation By The Financial Ombudsman


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Dear All.

 

I stupidly got a £100.00 loan from CFO. Due to their practices and excessive fines, I contacted the Financial Ombudsman. They are looking into my case and are investigating these cowboys.

 

A few weeks passed after the investigation got underway and I receive a phone call today from Carter & Co (Debt Collectors) stating that the debt has been sold onto them. I explained that the Financial Ombudsman was investigating CFO and I was instructed by the Ombudsman not to pay anything until the investigation had concluded. They did not know anything about this and were annoyed!

 

Anyone have any ideas how I can go about this? CFO are obviously selling debt that they should not be. They are well aware that the Ombudsman are investigating them and still they sell the debt on? Is that even legal?

 

Look forward to receiving your replies!

 

Cheers

David

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Get something in writing from the DCA if possible and forward this to the FOS.

 

it can only help your case as it shows they are truely incompetent, and forward this to the OFT as well as they do not deserve their licence to lend.

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Interesting, couldn't agree more with above poster but won't David also have to do a debt in dispute letter to the DCA, I hadn't realised they tried this trick with me too! I couldn't work out the charges it wasn't until a third party broke it down saying some of the charge was to go towards debt collection but I'd never heard from any debt collector !! although they certainly loved threatning it along with telling me the FOS would side with them etc etc, which is why they then 'walked' away !

 

I'd also make your troubles known to the BCCA (their trade association) that's the British Cheque & Credit Association

see www.bcca.co.uk - I did them and the FOS for CFO at the same time

Happy to share my experience but for your own protection, please check and double check what myself and other Caggers inform

...

“Nothing in this world can take the place of persistence.”

 

:-)

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Thanks for the replies guys. I have also contacted the BCCA as per your advice. A new situation has come to light I spoke to Bryan Carter & Co today (very unprofessional to say the least). They threatened me with court action, then they stated that a debt collector would be knocking at my door within the week....oh and they also said the debt collector would be accompanied by a lock smith incase I did not answer. He also gave me a very childish name and put on a voice in which he sounded like some sort of gameshow host. I done a bit of digging and managed to get the Email address of a partner in the company so hopefully this should sort it out. The email is below:

=============================================

Dear Sirs.

 

I am writing in regards to a telephone conversation earlier today with regards to a debt which was passed to you from Capital Finance One. Hopefully you can obtain my details from the subject information.

 

I received a call from telephone number - 07049011055 on my mobile today. I unfortunately missed the call as I was working. However after calling back and giving my information, I was aghast at the attitude of the person who answered. He more or less said this was going to court, he further stated that a debt collector would be at my door to collect items from my home to the value of the debt owed. He also stated that the "collector" would be accompanied by a locksmith. This apparently is incase I do not answer the door. He also gave me a fake name when I asked him to spell it, all I got was childish banter. I.E. ' N ' for Nickers!

 

I explained to a lady last week from your company that Capital Finance One should not have passed the debt to you as the Financial Ombudsman are looking into a complaint with regards to CFO and their practices. I have now also contacted the BCCA with regards to their conduct. I spoke to the FOS to tell them that I was being chased by you guys for the money and they very kindly sent me a letter to send to you to confirm this, however when I asked for an Email address to forward the letter, the Email address was incorrect.

 

I have now contacted the FOS in regards to these threats by your colleague/employee, they gave me a number of the Ministry of Justice to complain about this, I called the MoJ however apparently you guys are not regulated by them, however they done a bit of digging and I believe your are regulated by the Solicitors Regulation Authority (SRA). Unless I can have a very good explanation why this conduct has taken place, I will be reporting you to them, and also to the Police for threatening behavior. The threatening behavior being that your colleague/employee stated that a "collector" and/or a locksmith would enter my property without permission.

 

If you wish, you can call the FOS to check that my "excuses" are legitimate.

Tel: 0800 023 4567

 

I await your soonest response.

 

Best Regards

David Whyte

=======================================================

Not sure if that was the way to go, however its done now :???:

 

Davie.

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Morning :-)

 

As per my previous post, I have had some problems with Carter & Co.

 

I thought I found the correct people, however after sending an Email, they advised me that they never heard of me???

 

I contacted Capital Finance One, who have passed the debt to these cowboys, and I asked them of a mailing address & telephone number for them. They gave me the following info:

 

Carter and Co

Kirkdale Road,

Kirkdale House

Leytonstone

E11 1HP

Telephone number 01617381203

 

I cannot find anything on the net with regards to the company name, address or telephone number. When I call, they refuse to give me info and just keep saying the old chestnut - it's going to court if you do not pay. I cannot post links and thus cannot link back to my previous post.

 

Can any of this great community assist and possibly have an email address for these people?

 

Regards

Davie.

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Is it Bryan Carter you are looking for ?

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

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two threads merged

Anthrax alert at debt collectors caused by box of doughnuts

 

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Well for a start they have no legal powers to break into your home. I am assuming that you were unable to record the call, what a fantastic result that would have been !!

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I don't think it's uncle Bryan. I can't find any trace of a carter & Co at companies house for that address, I would assume it's some collection front for the loan company.

Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

Vir prudens non contra ventum mingit

 

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17 Port & Maritime Regiment RCT

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We'll I bluffed I had the call recorded, however they hit me with "so is ours". They seem to be very unprofessional and have no interest in the fact that Capital Finance One are being invesigated by the FOS and now also the BCCA. Fools!

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I am not sure, I see there is a Bryan Carter who everyone on the net is complaining about (they have a site dedicated to complaints about them). Capital Finance One was very hazy with the details. So to be honest I do not know who I am dealing with. They call now and again from a mobile number and hit me with some threats and abuse. They have not even sent me an official letter, however they feel they can still take this to court (while Capital Finance One are being investigated by FOS & BCCA) and threaten for debt collectors to arrive at my house armed with a locksmith incase I do not answer!....crazy!

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Company Name: CAPITAL FINANCE ONE LIMITED

 

 

 

 

Previous Name(s): NO PREVIOUS NAME HAS BEEN RECORDED DURING THE LAST 20 YEARS

 

Registered Number: 06736553

 

Registered Office: COPPER HOUSE

SNAKES LANE EAST

WOODFORD GREEN

ESSEX

UNITED KINGDOM

IG8 7HX

 

Incorporation Date: 29/10/2008

 

Country Of Origin: United Kingdom

Company Type: Private Limited Company

 

Accounting Reference Date: 31/08

Last Accounts Made Up To: 31/08/2010

Next Accounts Due: 31/05/2012

 

Last Annual Return: 29/10/2011

Next Annual Return Due: 26/11/2012

 

Company Status: Active

Type of Accounts: TOTAL EXEMPTION SMALL Accounts

 

Nature Of Business: 64921 - Credit granting by non-deposit taking finance houses and other specialist consumer credit grantors

 

 

Filing History

 

 

01/11/2011 29/10/11 FULL LIST

01/11/11 STATEMENT OF CAPITAL;GBP 100

28/09/2011 SECOND FILING FOR FORM AP01

Clarification

28/09/2011 SECOND FILING FOR FORM AP01

Clarification

28/09/2011 SECOND FILING FOR FORM AP01

Clarification

28/09/2011 SECOND FILING FOR FORM AP01

Clarification

27/09/2011 SUB-DIVISION

22/08/11

22/09/2011 SUB DIVISION 22/08/2011

ALTERATION TO MEMORANDUM AND ARTICLES

VARYING SHARE RIGHTS AND NAMES

09/09/2011 DIRECTOR APPOINTED MR ENAMUR RAHMAN

08/07/2011 DIRECTOR APPOINTED MISS BROGAN GARRIT-SMITH

Clarification

07/07/2011 DIRECTOR APPOINTED MISS FAYE KARA HUGHES

Clarification

07/07/2011 DIRECTOR APPOINTED MISS SHAUNA GARRIT-SMITH

Clarification

07/07/2011 DIRECTOR APPOINTED MISS KEARA GARRIT-SMITH

Clarification

10/05/2011 31/08/10 TOTAL EXEMPTION SMALL

29/10/2010 29/10/10 FULL LIST

16/08/2010 REGISTERED OFFICE CHANGED ON 16/08/2010 FROM

C/O HASLERS OLD STATION ROAD

LOUGHTON

ESSEX

IG10 4PL

01/07/2010 SECRETARY APPOINTED ENAMUR RAHMAN

01/07/2010 APPOINTMENT TERMINATED, SECRETARY JAMES DANIELS

25/05/2010 31/08/09 TOTAL EXEMPTION SMALL

19/01/2010 SECRETARY APPOINTED JAMES DANIELS

19/01/2010 APPOINTMENT TERMINATED, SECRETARY ASHLEY MANOFF

19/01/2010 29/10/09 FULL LIST

19/01/2010 DIRECTOR'S CHANGE OF PARTICULARS / JAMES TREVOR KEEBLE / 29/10/2009

19/01/2010 SECRETARY'S CHANGE OF PARTICULARS / ASHLEY SIMON MANOFF / 29/10/2009

14/12/2009 PREVSHO FROM 31/10/2009 TO 31/08/2009

29/10/2008 INCORPORATION DOCUMENTS

CERTIFICATE OF INCORPORATION

STATEMENT OF DIRECTORS & REGISTERED OFFICE

DECLARATION OF COMPLIANCE

MEMORANDUM OF ASSOCIATION

ARTICLES OF ASSOCIATION

 

 

Mortgage Data

NONE

Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

Vir prudens non contra ventum mingit

 

[sIGPIC][/sIGPIC]

17 Port & Maritime Regiment RCT

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Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

Vir prudens non contra ventum mingit

 

[sIGPIC][/sIGPIC]

17 Port & Maritime Regiment RCT

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We'll I bluffed I had the call recorded, however they hit me with "so is ours". They seem to be very unprofessional and have no interest in the fact that Capital Finance One are being invesigated by the FOS and now also the BCCA. Fools!

 

Ok I have had dealings with this DMC and have conducted some research they go under several names and the debt is not sold on to them from capital finance one only passed over and I have learnt that capital finance one and DMC operate in the same building the guy behind this idiotic cowboy operation is a Piers Morgan named Toby I have reported these lot to Finamcial omdusman record all calls when you speak to MT collect/ Bryan and Carter they threatened to come to my home and take my 10year old daughters belonging ! Be aware all I have had was childish remarks and aggressive attitude from these lot

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I had a similar phone call from a company called Carter & Co, They demanded that I clear the outstanding balance before court and bailiff action. I made a payment in full to the account.

 

I managed to find out they are linked to a DCA based in Liverpool, The company's details are as follows:

 

Carter & Co

 

Managing Director a Mr Terry Sanderson 14/08/1958 Based in the lovely SW1 area of London!!!

 

These guys are ruthless!!

 

They all use ALIASES I spoke to a Sarah, Joe Middleton and a Mr Singh!

 

They did however offer me a settlement figure that was a reduction of about 60% of the TOTAL DEBT!

 

Mr Sanderson also has a number of financial interests in the pay day loan industry with WONGA.COM and QUICK QUID!! He is a major investor in all of these companies. I understand he oversees all the collections for all of the above companies!!!

 

VERY FISHY!! Type Terry Sanderson in Google and you will see his IMAGE

 

Chief Rabbi 'should be grateful' to live in Britain, says secular president

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Help! I spoke to carter & co yesterday and they are threatening me, saying they will come round to my house in the early hours of the morning and take my car and anything else of value, I have offered to pay the outstanding amount in full when I get paid but they said they cant wait that long and I dont know what to do. Im scared they will come to my house and hurt my family. Are they allowed to just turn up and take my car? My debt is only £300!!!

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Help! I spoke to carter & co yesterday and they are threatening me, saying they will come round to my house in the early hours of the morning and take my car and anything else of value, I have offered to pay the outstanding amount in full when I get paid but they said they cant wait that long and I dont know what to do. Im scared they will come to my house and hurt my family. Are they allowed to just turn up and take my car? My debt is only £300!!!

 

 

Simply put, no they cant. If they telephone again, just ask them to put what ever they have to say in writing. Even better if you have the facility to record the call then do so. If you need more advice, please start your own thread. :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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