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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi i wonder if someone can help me, what happens if a tennant of a landlords house is breaking their deeds, we have a access road which allows access to all our properties, the deeds state no parking, blocking at any time on the access road and they keep having people that are visiting them parked then sometimes even when there is no one parked in their driveway and they have room for two cars, this makes it extemley difficult for both us and our neighbours to get our cars out and its recently caused a iccident.



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Is it a private road or a public road?


If it is a private road, is it freehold or leasehold


If it is leasehold, is there anything in the lease to prohibit this, and if so, what penalties are specified?

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Hi its a private road shared between us, neighbours (both own our properties) and the neighbours (rented) that are causing the issues. Its freehold and each owner has a copy of the deeds which states no parking at any time on the access road anywhere shaded green or yellow on the said plan. No penalties have been mentioned in the deeds.

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The best way of sorting out this is by persuasion because any sort of big dispute may need to be revealed to future buyers of your properties.


Unfortunately, the next best would, I think, be a court injunction. Do any of you have access to legal cover in your home insurance?


Unfortunately, I am in a similar situation and it is threatening to get a little bit ugly. But I've not explored the legal avenues in detail yet.

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yes mine has too with police involvement now too, the police have had get involved as the other party is constantly knocking on my door with regards to the accident that occured because of the parking situation and has admitted to knowing that I am in, therefore must be watching me in and out of the house.

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Unfortunately you have to be very very careful in these situations. If you mean that one of the wrongly parked cars has been damaged because it was in the way you should note that you may not be able to legally blame the owner of a badly parked car if someone hits it.

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with regards to the accident its in the hands of the insurance company and liability has not been admitted by us we are allowing the insurers to battle that out, the fact that they are still parking there even though they have a drive way empty is what we want to get stopped to avoid there ever being this situation again, also we exchanged all details with the party at the time of the accident and informed our insurance company, we still havent got their full details and they have failed to give them even though they have been asked, we have passed their reg number to the insurance company to trace details. The problem has been even though she has contact details for the driver, has been knocking on my door everyday since the accident and admitted on the phone that she knew I was in which means I have been being watched as they do not live here. All very complicated I know. I have been advised by the police and insurance company not to open the door and let them deal with it. We just want to get it stopped in the furture as the parking issues affect us all living as none of us can get to our drives here just from inconsiderate parking.

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