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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Black Horse & Hillesden Securities / DLC


Bentley1
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To anyone who has recently had their Black Horse / Llloyds loans transferred to Hillesden Securities / DLC be warned as we are now being bombarded by letters from them.

 

Having only just taken over the loan and spoke to them at the beginning of October and paid them after eventually receiving a letter from Black Horse telling us that they had transferred the loan but not until we had already received a letter from DLC and queried it, we have now received two letters issued on the same day (today) and dated 12 October 2011 expressing their concern that "It has been a while since we had contact with you".

 

Does this mean that they expect us to 'communicate' with them every week as it was only 7 days since we spoke to them, if so I shall be sending a bill to them for my time. I have no reason to 'communicate' with them as the repayments have been made on time every month to Black Horse and now DLC. They cannot alter the Court Order so what do they want.

 

The letter is in my mind 'Scare Mongering' tactics and I will write to them saying that as far as I am concerned they nor I have any reason to 'communicate' until such time as the loan is repaid or when they send me the annual statement that they are required to and suggest that anyone in the same position as us does the same.

 

Should they harass me further, then I shall report them to the FSA and the Court.

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