GHD Straighteners - RESULT!!!

[Yasmin]

Yes, I agree with you. I think it's appalling for such a highly priced product. Anyway reply sent...

[Bookworm]

Make sure you let us know what happens. The more people come back with positive results, the more we'll be able to fight them.

[Yasmin]

I have just been in touch with Barclaycard re this. Unfortunately they can't do anything as the purchase was some time ago, and is only delivery and protection cover. They suggested Watchdog .... hmm will wait to hear from ghd first.

[Yasmin]

This is the Watchdog report.....

 

[nemi07]

I've had two sets of GHD straighteners and the same to happened to me with both. After the second time I got in contact with the manufacturers and was told this was unusual although I've seen online thats not true.

They suggested I sent them back recorded delivery so they could look at them and repair them if possible. However I would have to pay for the repair it was my fault and also pay for them to be sent back to me by recorded delivery.

I didn't send them because the cost of paying recorded delivery postage (from abroad) and probably for the repair even though I don't think it's my fault would probably cost more than buying a new GHD .

As I've lost faith in the manufacturers I've since bought another brand which will hopefully last longer.

[Yasmin]

Look what came in the post this morning, plus my old straightners returned! free of charge (Big Whoop!!)

 

 

[starprincess]

Having the same problem as every1 else on here with my GHD hair straightners i found this thread and returned my straightners to Jamella together with a letter (i had no proof of purchase) to explain that i wanted my straightners repaired or replaced and returned free of charge or else i would take furtjer action, mentioning some of the major concerns and issues going on with GHD hair straighters and the Sale of Goods Act. Two weeks later, i recieved my straightners back repaired and sent free of charge as a "good will gesture"

Keep trying, they are repairing out of warrenty straightenrs for free!

[Bookworm]

"We are aware of standard template letters on "blogs" on the Internet".

 

Woo-hoo, I'm famous!!!

[Yasmin]

Straight on the phone to Consumer Direct,when I had time between tasks!

They have advised me to write to the salon where I purchased them, as I am really covered by the Sale of Goods Act, 1979. I do have proof of purchase, as I paid by visa, so no problems there. Also. of course, I have 6 years from the date of purchase....

 

Letter ready to go off, copies of reports, as suggested. I have requested a replacement or refund and given them 14 days to respond. If they do not or it is negative, I have been told to go back to consumer D. who will then get Trading Standards involved....etc....

 

Oh, and also Jamella, I have reported you, once again, to Watchdog!!!

 

Yep, fame for you Bookworm:-D

[pug306]

[pug306]

[pug306]

sorry i had to put the letter on two pages werent to sure how to do it. Anyway this is the letter they sent back to me i cant believe this is what they have said and i still have to pay £10 to got my straighteners back. what a p*** take.

 

Please advise me of what i should say im really stuck.

 

Thanks

[PriorityOne]

"Your iron is 32 months old".... and well covered by the Sale of Goods Act, 1979 (6 years), which I'm sure they're aware of.... but are hoping you're not. They are therefore legally obliged to repair it free of charge and I would push with this one...

 

Alternatively, if they want you to go to court with it, armed with Watchdog reports.... and copy letters from CAG members who have received the same tripey letters as you've just had... then that's ok too.

 

If they want to protect their reputation.... then they'd better play the game properly and start treating their customers with some respect.

[Doobyat]

Hi

I have a pair of GHD straighteners which were bought for me about 4 and a half, 5 years ago. I remember hearing about the problems with the irons but didn't think they applied to my set as they had been running perfectly for years. That was until the other morning when I was in the middle of straightening my hair they started sparking furiously and little flames coming out of them, I got such a fright I screamed (which scared the hell out of my daughter, poor wee thing) and threw them out of my hand onto my dressing table. Sparks and flames were still flying out of them as I rushed to switch them off at the wall. The flex had burned half way through and there will little dots of burnt flex all over my dressing table.

 

I have had good use out of these straighteners and would perhaps have expected them to just stop working or some similar non dangerous fault to occur but I feel that GHD are responsible. I phoned GHD to explain the problem, the girl I spoke to seemed completely un-fazed and uninterested in the problem. I was asked to return the straighteners by recorded delivery, which I was going to do tomorrow but after reading these posts I am wondering if this is such a good idea.

 

Should I write a letter of complaint, or would another form of action be better? Does anyone know what the product numbers of the faulty bathes are?

 

Sorry I know this is a bit long but thought I should give the full story. Any advice would really help.

 

Thank you

[Yasmin]

Well as I said, wrote to the retailer on the advice of Consumer Direct, gave them 2 weeks to reply.

Received a very curt note from them this morning saying:-

 

1) Further to talks with Jemella Ltd it would appear that you are not the registered person at that address for the fore mentioned GHD's ?????

2)I cannot expect that it has taken the owner of the GHDs 4 years to decide they are faulty.

3)I am only legally obligated to replace or refund monies within 14 days of purchase of product, as I'm sure you are fully aware.

4)I have worked with GHD's since they first arrived on the market and have yet to have a set spark dramatically, catch fire, explode or anything else in this time, so don't believe everything you read in the press.

 

 

So I am Sorry I am Unable to help you.

 

 

Ok, will see what Consumer Direct have to say about that later!!!

[Yasmin]

Just been in touch with Consumer Direct, some VERY good advice, ha, ha. Will let you know how it goes later......

[PriorityOne]

What a STUPID letter from the retailer !!!

 

1. That doesn't make the blindest bit of difference, if you are the person with the receipt !!!

 

2. Of course it hasn't taken you 4 years to decide they are faulty; they have developed a fault within the timeframe stipulated by the Sale of Goods Act, 1979 !!

 

3. Only able to refund within 14 days of purchase ?! Whose leg is she trying to pull ? .... the 14 days don't stand when a product is faulty and they are covered by a standard 1 year manufacturer's guarantee anyway.

 

4. Well, she would say that, wouldn't she ? Suggest she joins the CAG. Meanwhile, just hope her shoes have rubber soles !!

 

How old was this person... 12 ??!

[Bookworm]

Well as I said, wrote to the retailer on the advice of Consumer Direct, gave them 2 weeks to reply.

Received a very curt note from them this morning saying:-

 

1) Further to talks with Jemella Ltd it would appear that you are not the registered person at that address for the fore mentioned GHD's ?????

2)I cannot expect that it has taken the owner of the GHDs 4 years to decide they are faulty.

3)I am only legally obligated to replace or refund monies within 14 days of purchase of product, as I'm sure you are fully aware.

4)I have worked with GHD's since they first arrived on the market and have yet to have a set spark dramatically, catch fire, explode or anything else in this time, so don't believe everything you read in the press.

 

 

So I am Sorry I am Unable to help you.

 

:shock: :shock:

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[Yasmin]

Another reply to my response to the above letter, from the 12 year old......not worth putting up. Called Consumer Direct,as they wanted report. I'm awaiting information from Barclaycard , as to the exact purchase price. If they were under 100.00, will have to consider court action.

[Bookworm]

Oh go on, I need a laugh now and then.

[PriorityOne]

Have you tried writing back to the retailer... pulling apart her stupid letter ?

[Yasmin]

Yes, did that with the first letter. The second one from them below;-

 

As I stated before, you do not appear to be the registered owner of the fore mentioned GHDs, but I will presume you are acting on their behalf(?) As I said I do not agree that the GHDs were faulty at purchase and after 4 years use and abuse(!!!!) that they have simply reached the end of their life span.

If standard plate GHDs were purchased, I am not totally sure that section 75 of the consumer credit act actually applies. Act states goods valued between 100 to 30000 are covered under section 75. GHDs were retailing at under 100 and thus fall under that limit.

Summary, I do not agree that the GHDs were faulty and I will not be replacing them.

[PriorityOne]

Yes, did that with the first letter. The second one from them below;-

 

As I stated before, you do not appear to be the registered owner of the fore mentioned GHDs, but I will presume you are acting on their behalf(?)

 

This is of no consequence... you don't need to register yourself as a user of electrical products in order to cover yourself against faulty merchandise. As I said I do not agree that the GHDs were faulty at purchase and after 4 years use and abuse(!!!!) that they have simply reached the end of their life span.

 

Use and ABUSE ?!! I would be inclined to take this little accusation higher....

 

If standard plate GHDs were purchased, I am not totally sure that section 75 of the consumer credit act actually applies. Who said anything about the Consumer Credit Act ? It's The Sale of Goods Act and seeing as she comes across as a bit thick anyway.... it doesn't really matter what she thinks.... only what that Act covers you for. states goods valued between 100 to 30000 are covered under section 75. GHDs were retailing at under 100 and thus fall under that limit. Not sure what she's trying to refer to here... but would be inclined to ask which part of "The Consumer Credit Act" she's referring to. If she's made a mistake, do a Google search for The Sale of Goods Act and check out section 75.

Summary, I do not agree that the GHDs were faulty and I will not be replacing them.

 

I think a lot depends on how much fight you have in you.... because it sounds like you're dealing with a right airhead !!

[bushwackah]

I have had a reply from them, its like an old record repeating itself, will try and get a photo of it posted on here shortly.

[patrickq1]

Well as I said, wrote to the retailer on the advice of Consumer Direct, gave them 2 weeks to reply.

Received a very curt note from them this morning saying:-

 

1) Further to talks with Jemella Ltd it would appear that you are not the registered person at that address for the fore mentioned GHD's ?????

2)I cannot expect that it has taken the owner of the GHDs 4 years to decide they are faulty.

3)I am only legally obligated to replace or refund monies within 14 days of purchase of product, as I'm sure you are fully aware.

4)I have worked with GHD's since they first arrived on the market and have yet to have a set spark dramatically, catch fire, explode or anything else in this time, so don't believe everything you read in the press.

 

 

So I am Sorry I am Unable to help you.

 

 

Ok, will see what Consumer Direct have to say about that later!!!

sounds like a serious health and safety issue any electrical implement that shows signs of failure and likely to set fire most certainly would and should be withdrawn from the market i would write back warning them of the serious health risk to the public,and reclaim a new set...