Jump to content


  • Tweets

  • Posts

    • A claim was issued against you on 06/05/2021 Your acknowledgment of service was submitted on 13/05/2021 at 10:36:11 Your acknowledgment of service was received on 13/05/2021 at 12:05:20 That is all that there is in the History Thank you for getting back to me
    • I am writing this on behalf of an elderly relative, a lady in her 90s, my partner's mother who is living alone in sheltered accommodation.   Somehow, several years ago, she found herself with a phone/broadband contract with a company called Clear Business - we don't really know how and she didn't have any means to access the internet so we gave her an old iPad and tried to show her what she could do but she mainly used it for playing Mah Jong solitaire so we didn't find out until a few months ago that the internet had not been working for some time.   My partner tried to contact the company to get the internet sorted out but to cut a long part of the story short, they didn't fix it. My partner told the company that if they didn't sort it out, she was going to migrate to another provider. It wasn't fixed so the phone and broadband service were migrated to Plusnet - less than half the monthly charge, I might add.   Now the company is demanding payment of £600 (£300 for phone and £300 for broadband) for early termination of the contract - kind of ironic that their website claim to provide all services for 'one low cost bill' and the company seem to provide utility packages for businesses - so how have they ended up providing telephone and broadband to a lady in her 90s in a single bedroomed sheltered apartment for more than twice the market rate for domestic users. I can only imagine that she was cold called and taken advantage of.   I left a review on TrustPilot reflecting what has happened and it seemed to create a bit of attention as there seemed to be some attempt to resolve the matter but since then, they have been phoning her and causing distress. My partner is doing her best to deal with it all.   I just looked at the TrustPilot reviews and they don't really make any sense, customers are either leaving one star reviews or five star reviews with very little in between and all the five star reviews have started to make me think that they may be fake - they all mention somebody's first name. Most have only ever left one review and those which have left more all seem to have left the same kind of review, e.g. 'Spoke with Robert this morning, he was great. Very helpful.'   I get angry when I get bad customer service but when I see somebody vulnerable get treated like this I get furious.
    • Unless you signed a new written agreement, you're still on a periodic tenancy !   Insist on documents been in writing only and Not by email.     Have a read of this on rent increases How to Increase the Rent by Serving a Section 13 Notice | OpenRent Landlord Hub TINYURL.COM Landlord can increase the rent by serving a Section 13 Notice to tenants. This is a guide to how it must be done and when it can be used successfully.  
    • We have paid it as fees would keep being added. I dont think I have made myself clear so I will start again. We purchased a flat with a sitting tenant in April. The management company for the building have been sending bills for servic charge to the flat instead of our home address. We were not aware of the bills but were expecting to pay the service charges. A week ago my wife was in the flat because there was no hot water and the tenant is in hospital. she notices a letter with our name on so opened it. it was a bill for the service charges of £578 and arrears which seem to be before we owned the flat. she tried to call both payment and normal office number but got an answerphone so left a message to call her back. Today we received a letter from the management companies solicitors stating we would need to pay just over £3000 for the original outstanding £578. We phoned them and they said we need to pay £1418.68 which we did as the stress is too much with fear of additional charges on top. This is made up of original £578 plus 2 admin fees totaling to £920 then a legal fee of £498.   They say they didnt have an address for us except for the flat address but the tenant was binning the letters rather than passing them on.   My question is: Who should have passed over details to the management company? is it the conveyancing solicitors as if so I would like to sue for negligence and get this extra cost compensated.
    • Thank you so much for your help.  I'm taking time out on Saturday to look at it. End of month work rush!! 
  • Our picks

How long does your bank keep statements ?


MARTIN3030
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4545 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi to all BWs.

A question that increadingly keeps coming up lately is how long the Banks keep their statements.

I understand we have some info from NWSM lately but was wondering if any other BWs would like to comment on it?

Of course I am referencing pre 2000.

And also as to whether it is archived on fiche.file or PC ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

Martin- I'm sure from reading the threads that I have posted you may well be aware that I suspect NatWest may well be able to go as far back as the beginnings of Computerisation back to 1991/1992. I do know the notes system of the old NatWest PLC system does that with info on charges, marketing notes, complaints and interview notes. I know that those notes can be accessed by all branch staff, that is notes re:October 2nd 2002 and beforehand.

Link to post
Share on other sites

Thank you for that.......I do remember you hinting on this recently.

I remember you saying something about when the Rbs took over they changed things ? and that archive could be found but it would take 2 weeks or so ?

 

The reason I posted was that some claimants (tho only a few) have gone back longer.......these are the ones who have had statements and tied it all in.

 

So we can assume that NatWest and Bos actually do have them.

 

Info from other quarters is (as suspected) thin on the ground.............

If any BWs are reading this.......you dont have to contribute to the thread...or indeed the site,but there has to be some purpose to be here........why not enjoy it.

Natweststaffmember is a bank employee too.......but knows that at the end of the day.no automation could ever replace humans......no machines can look after the kids........no computers can make the dinner.....feed the dog/cat

or put the washing out on the line.

These things we take as part of daily life.........they are important simply because we have to do them.........

The difference between switching off a terminal in the bank when you finish work is probably only a security screen............I ask again and ask you hopefully when the security screen is well outta sight

 

How long does your bank keep statements ?

 

Answers please before Christmas.................:rolleyes:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

oops......yes.....I am getting my Scotlands mixed up lil;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

lol Martin

 

Martin rather than add a new post I thought I would edit my last one. NatWest can go back to 1991 when computers were brought into the branch network.

Link to post
Share on other sites

  • 1 month later...
  • 1 month later...
  • 2 weeks later...
  • 3 months later...
Barclays can order copies of your statements going back 12 years

 

Wow, but if they have to order them, does that meanthey are stored by an external michrofiche company? Any BWs know how much (ball park) it costs the banks to acquire say 1 years worth of pre-6 yr statements? Just interested to compare it with what they may all quote as charge to pass on to enquiring customer.

 

Thanks in anticipation, and sooo glad you BWs are doing your crucial bit for integrity and decency! :-)

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

Link to post
Share on other sites

  • 3 weeks later...

How long do banks have to keep details for?

 

 

 

Tuesday April 3, 2007

Guardian Unlimited

 

Q I am trying to trace an old account of my father's, who passed away over 15 years ago. I was wondering how long banks are required to keep account records?

MP

 

 

A The really simple answer here is: forever! Seriously, there is no statute of limitations for how long banks have to retain account monies. Accounts become dormant when banks have reason to believe the accountholder address they hold is no longer current - perhaps because they have had returned post or there has been no activity on the account.

Article continuesarrow9x7.gif

Params.richmedia=yes&spacedesc=mpu&site=Money&navsection=4210&section=110264&country=gbr&rand=2959101

However, dormancy does not mean accountholders - or their beneficiaries - lose their rights to the funds in those accounts. Rendering accounts dormant is part of the banks' move to prevent fraud and money laundering. And it basically states that, after 15 years of non-contact, where it seems unlikely the bank and customer will re-establish contact, any funds in the account should be re-allocated to some form of social fund for community projects. Even then, the banks are required to retain a proportion of these funds, in perpetuity, in case the legal accountholder or their heir seeks to reclaim those funds - because the customer's right to those funds remains protected. In order to trace your late father's account, complete the dormant account form on the British Bankers' Association website. Even if you are unsure of all the details of your father's account, the BBA should be able to help.

Link to post
Share on other sites

  • 2 months later...
  • 2 weeks later...

Have you got any old T&Cs?

Link to post
Share on other sites

  • 11 months later...

could not think where to make this post but it is already on MSE but NatWest online banking will be making changes(again!!) to the terms and conditions of which one aspect relates to statement information online. It will be available for 7 years. I believe that the date for this will September 2008/Ocober 1st 2008

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

Link to post
Share on other sites

  • 9 months later...
 Share

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...