Jump to content


  • Tweets

  • Posts

    • No, do the section 75 chargeback to your credit card provider.
    • See what dx thinks but it seems to me that sending a photo of your own pass isn't relevant to what happened. Let's wait and see what he says. HB
    • 1st letter image.pdf1st letter 2nd page.pdf
    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Urgent Help! Cabot have issued County Court Order


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4519 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

A few months ago I received letters relating to £10,000 debt to Capital One Credit Card. Upon research I found out that it was my husband who spent this money but the card was in my name. We are not together anymore, I informed Cabot this but they stated I was the card holder so I have to pay, even though my ex husband has agreed to go to Court to state this. The debt was from 2008 and up until some weeks ago there has been no letter regarding this, certainly nothing from Capital One.

Is it too late to ask for original Credit Agreement? I have 14 days to fill in the claim form and send back.

Please advise what should be my next step!

Link to post
Share on other sites

Hi Cheeky

 

I assume you mean you have received a summons from Cabot.You have 33 days in total to deal with this (5 deemed served 14 to Acknowledge service and another 14 if you intend to defend.You can request documents via a CPR 31.14 ( if docs are referred to in the Particulars of claim) request and a copy of the agreement by way of a sec 78 request.If you could type out the particulars of the claim verbatim less any identifiable data.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Hi Andy,

 

Hmm not familiar with either of the documents you quoted below.

 

Should I send a sec 78 request first? I have not seen any Credit Card Agreement from Capital One, if I haven't signed one, are they still eligible to the money?

Appreciate your help!

Cheeky ;-)

 

 

Hi Cheeky

 

I assume you mean you have received a summons from Cabot.You have 33 days in total to deal with this (5 deemed served 14 to Acknowledge service and another 14 if you intend to defend.You can request documents via a CPR 31.14 ( if docs are referred to in the Particulars of claim) request and a copy of the agreement by way of a sec 78 request.If you could type out the particulars of the claim verbatim less any identifiable data.

 

Regards

 

Andy

Link to post
Share on other sites

Yes send the CCA (sec 78) request with a £1 PO print name on the request not sig.Recorded del.I cant advise on the CPR until i see your PoC.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Its in the templates section (letter N I recall) If you have never acknowledged the debt with Caboot then its important to head the request with " I do not acknowledge any debt with your company "

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Unless you report your ex for fraud, I’m not sure his standing up in court and taking the blame will help that much. Where did the statements go to? Was it to a different address to your own?

 

Sending a CCA request at this stage implies you know what the account is about, and really you do not know because you did not take out the agreement.

 

Need to be very careful here.

Link to post
Share on other sites

If you have received a summons Donkey with the debt and account number in your name a request for the agreement is not an acknowledgment hence my advice to head it as above.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

I presume this is MCOL.

 

Once you have got a defence together with the help of the people here, you may also join your "husband" in to the action by citing him as a defendant in an "additional claim" (Civil Procedure Rule 20.7). That is if he has agreed to be liable and indemnifies you.

 

In the worst case scenario, if you are not successful in your action, he will also be liable as a result because he admitted to it earlier on in the claim before judgment. This will result in both of you having CCJs if your action is not successful.

 

You will need to file the additional claim as per CPR 20 at the same time as you file your defence. Don't do it any later otherwise you will need the permission of the court.

 

If it was MCOL, you won't be able to do this online hence why you will need to call them up and get a fax number to fax over your defence and the additional claim. There is a charge for the additional claim, the amount escapes me right now but you are looking at something between £30-£50.

 

The additional claim has to follow a certain format as regards content, etc however if you want to defend, I would get that out of the way as a priority and then think about the additional claim with your husband as a defendant later.

Link to post
Share on other sites

I will deal with husband later, too late to be messing round with that just now. Need to get this off my back. The letter is a Claim form in the Northampton County Court. I only received this yesterday and it is dated 29th September!! Then they say I only have 14 days to reply! I still haven't found the 'Letter N' template which is the sec 78 request letter. I really need to get this off tomorrow, at least it acknowledges that I have responded. There seems to be no court date on letter though.

Link to post
Share on other sites

Before I leave you in the hands of the forum regulars, here is the link you requested:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?20758-Creditors-and-DCAs-Letter-Templates-amp-Budget-Planner&p=162367&viewfull=0#post162367

 

If you acknowledge the claim online, as another stated above, you have 33 days from the date of issue. Just ensure that you go online using your MCOL defence pack and acknowledge the claim.

 

As stated, I leave you in their hands now.

 

Good luck.

  • Haha 1
Link to post
Share on other sites

Thank You! I have been online and done the AOS to acknowledge claim. I guess now I need to get the SEC 78 Request letter out to Cabot and send the £1 PO.

 

What happens if they don't come up with a signed agreement from myself???

 

 

Before I leave you in the hands of the forum regulars, here is the link you requested:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?20758-Creditors-and-DCAs-Letter-Templates-amp-Budget-Planner&p=162367&viewfull=0#post162367

 

If you acknowledge the claim online, as another stated above, you have 33 days from the date of issue. Just ensure that you go online using your MCOL defence pack and acknowledge the claim.

 

As stated, I leave you in their hands now.

 

Good luck.

Link to post
Share on other sites

Difficult to advise further without seeing the PoC verbatim (3rd request)

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Hi Cheeky,

By all means send your CCA Request, but in terms of the summons, as Andy says, you URGENTLY need to send what is called a CPR 31.14 request. This is for documents mentioned in the POC. .

Unlike the CCA Request, a 31.14 request is enforceable by the court if they don't comply, giving you additional protection and a possible avenue for a strike out if they fail to disclose.

 

 

We can help you with this, but need to see the Particulars of Claim to do so as the wording of the 31.14 is dependant upon the POC. Equally importantly a request for an extension of time is usually incorporated in the 31.14 letter.

By my reckoning at present your time is up on 1st November.

 

Hope this helps,

 

Elsa x

Edited by Undercover-Elsa
Link to post
Share on other sites

Putting the ex aspect to one side you need all your ducks in a row to defend, which means not only whether they can produce the agreement but also establishing whether a default notice/notice of assignment etc were correctly issued, whether there's any missold PPI or unfair charges etc etc

Edited by Undercover-Elsa
Link to post
Share on other sites

A few months ago I received letters relating to £10,000 debt to Capital One Credit Card. Upon research I found out that it was my husband who spent this money but the card was in my name. We are not together anymore, I informed Cabot this but they stated I was the card holder so I have to pay, even though my ex husband has agreed to go to Court to state this. The debt was from 2008 and up until some weeks ago there has been no letter regarding this, certainly nothing from Capital One.

Is it too late to ask for original Credit Agreement? I have 14 days to fill in the claim form and send back.

Please advise what should be my next step!

 

How did you take possession of the credit card?

 

Kind regards

 

The Mould

  • Haha 1
Link to post
Share on other sites

I can send copy of POC to you?

I have been online (MCOL) to acknowledge the claim which gives me more days.

I don't ever remember filling in details for the Capital One Card, but I do remember using it in the past, not to the tune of 10k but at least husband owned up to that part. They have never sent me any letters of default on payment I just received the letters from Cabot stating that this debt is from 2008.

I have done the sec 78 request letter and got the £1 PO ready to send by Rec Delivery.

 

 

Hi Cheeky,

By all means send your CCA Request, but in terms of the summons, as Andy says, you URGENTLY need to send what is called a CPR 31.14 request. This is for documents mentioned in the POC. .

Unlike the CCA Request, a 31.14 request is enforceable by the court if they don't comply, giving you additional protection and a possible avenue for a strike out if they fail to disclose.

 

 

We can help you with this, but need to see the Particulars of Claim to do so as the wording of the 31.14 is dependant upon the POC. Equally importantly a request for an extension of time is usually incorporated in the 31.14 letter.

By my reckoning at present your time is up on 1st November.

 

Hope this helps,

 

Elsa x

Link to post
Share on other sites

I can send copy of POC to you?

I have been online (MCOL) to acknowledge the claim which gives me more days.

I don't ever remember filling in details for the Capital One Card, but I do remember using it in the past, not to the tune of 10k but at least husband owned up to that part. They have never sent me any letters of default on payment I just received the letters from Cabot stating that this debt is from 2008.

I have done the sec 78 request letter and got the £1 PO ready to send by Rec Delivery.

 

Cheekypomme

 

Do you know if your husband (ex) received any statements or default notices?

 

It would appear that you were named in the contract as an additional cardholder and therefore the creditor can pursue you or your husband for the sum outstanding and this is regardless of whether you spent the majority of that credit or not.

 

Your husband is clearly the bast**d and so you ought to try and encourage him to do the right thing and ask him to communicate with the creditor in order to try and resolve this matter by way of your husband's proposals to repay the debt. What are you going to defend with? If you defend when there is no defence to be raised you will incurr the claimant's legal costs in the recovery action being awarded against you that could amount to a minimum of an additional £3-£5k on top of the debt already owed!

 

You have used the card and therefore you have knowledge of the account, do you know what you are doing?

 

Kind regards

 

The Mould

Link to post
Share on other sites

I can send copy of POC to you?

I have been online (MCOL) to acknowledge the claim which gives me more days.

I don't ever remember filling in details for the Capital One Card, but I do remember using it in the past, not to the tune of 10k but at least husband owned up to that part. They have never sent me any letters of default on payment I just received the letters from Cabot stating that this debt is from 2008.

I have done the sec 78 request letter and got the £1 PO ready to send by Rec Delivery.

 

Cheekypomme

 

Do you know if your husband (ex) received any statements or default notices?

 

It would appear that you were named in the contract as an additional cardholder and therefore the creditor can pursue you or your husband for the sum outstanding and this is regardless of whether you spent the majority of that credit or not.

 

Your husband is clearly the bast**d and so you ought to try and encourage him to do the right thing and ask him to communicate with the creditor in order to try and resolve this matter by way of your husband's proposals to repay the debt. What are you going to defend with? If you defend when there is no defence to be raised you will incurr the claimant's legal costs in the recovery action being awarded against you that could amount to a minimum of an additional £3-£5k on top of the debt already owed!

 

You have used the card and therefore you have knowledge of the account, do you know what you are doing?

 

Kind regards

 

The Mould

Link to post
Share on other sites

It was my card only. As we were married he used to the card on occasions. I moved to NZ for two years when I came back late last year I wasn't made aware by any statements or letters from Capital One that there was any monies outstanding. Ex is somewhere abroad ;-( No I really do not know what I am doing. I know I am clutching at straws in the hope that I have either been misold the C/Card in the first place (another new thing to come about lately) or Cap One have no signed agreement for the C/Card in the first place. I could offer some payment per month if all else fails and I would rather do that than run up more debt...ie) fees

Desperate to get this sorted though.

Link to post
Share on other sites

Hi Cheeky

 

For the moment, leave the issue of your ex to one side. Remember, revenge is a dish best served cold, not when you are in the midst of a stressfull action.

 

First of all, make sure you acknowledge service of the claim form. If this came from the Northamton Bulk Centre (as appears to be the case) you can do this electronically. The instructions and password are contained with the claim form.

 

Next you need to gather information about the credit agreement. S78 of the Consumer Credit Act used to be a way of getting a copy of the signed agreement. However, due to a court case in 2009 [Carey v HSBC] the law now allows creditors to reconstruct a credit agreement in response to a request under S78. Such a reconstuction of course will not contain the signature of the cardholder. Once a creditor starts a legal action though, he needs to produce a copy of the original signed agreement to prove his case [the Proof Purpose].

 

A copy of the credit agreement should have been attached to the claim form if the agreement is mentioned in the Particulars of Claim. Some 'clever' lawyers are now drafting Paticulars of Claim that don't actually mention the credit agreement, and then try to argue they don't have to produce a copy to bring the claim. That is why everyone needs to see the exact wording of the Particulars of Claim (less any identifying details such as the amount) that are in the form. Once the wording is availale, advice can be given as to the wording in your request for documents.

 

Doc

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

Link to post
Share on other sites

That is why everyone needs to see the exact wording of the Particulars of Claim (less any identifying details such as the amount) that are in the form. Once the wording is availale, advice can be given as to the wording in your request for documents.

 

Doc

 

I have been requesting for 2 days Doc this thread is getting rather over complicated and messy think ill opt out.:|

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...