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Co-Operative Bank PPI - Payment Issue


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Hey

 

On my farther Co-operative bank credit card, which has been closed with a £0 balance since 2006, I wrote to them on his behalf and filled in there form. They upheld the complaint and sent out the acceptance form. They are now advising all Credit card ppi refund payments have been placed on hold due to a "system processing error". They can not advice when this error will be fixed or when my farther can expect his refund.

 

Any advice ?

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Hi

 

I might start by ringing fos and asking if they have been advised of this "system processing error".

 

I'd then write to them saying that you have accepted their offer and as they have the figures there is no reason why payment should not be made. It is only a payment that is needed, no other processing is required and give them 14 days to cough up.

 

See what they say

 

ims

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Hey

 

I have now been told there is so system processing error, but what it is that there is only 1 department processing both Credit card and Loan ppi payments. They are doing a few days on loans then a few days on credit card payment. I also was told and will quote "It is not for you the customer to comment or question our internal operations"

 

I will call the fos tomorrow and ask them. I have also sent an email to there ceo telling them i am not happy at both the service and also the attitude of the "Manager" who should be setting an better example on dealing with customers to her staff.

 

Cheers John

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You should have replied that "It is not for you, the bank, to unlawfully stripe your customer up for PPI either and that's why you're in it up to your necks so it is of your own making"

 

ims

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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