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Complaints procedure


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Hi Guys

 

If you make a complaint to an estate agent asking to cancel all ties and request all funds returned and they do not comply, are there any government bodies etc that you can contact to take the complaint further?

 

Thanks

Kash

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As you are posting in the Lettings section, are we to assume you mean "Letting Agent" as opposed to "Estate Agent"? In which case, they may be members of ARLA, NALS or TPOS (look for logos in windows or on stationery) and you could solicit their help. Otherwise, they are just like any other business, you can try Consumer Direct (not much use IMHO) or Citizens Advice.

 

Do you have a contract with the agency? What does that say about ending the relationship?

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