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Shop direct charges

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HI all just after a bit of advice please, have been trying to reclaim charges from shop direct,m had my final response from them.


They said i was told of their £12 charge when i signed my agreement therefore i cant claim. I know this is a silly question but is it right that they can do that even if they told me? Does this make sense :|





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Hi Becky


The OFT have stated that Default Charges are Unfair, they set a threshold of £12, they said they didn't necessarily think £12 was fair.




You should push them for a Breakdown of their costs, if they can't do that, then you consider the charges to be unfair. And you want them back.

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