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Shop direct charges


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HI all just after a bit of advice please, have been trying to reclaim charges from shop direct,m had my final response from them.

 

They said i was told of their £12 charge when i signed my agreement therefore i cant claim. I know this is a silly question but is it right that they can do that even if they told me? Does this make sense :|

 

Thanks

 

Becky

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Hi Becky

 

The OFT have stated that Default Charges are Unfair, they set a threshold of £12, they said they didn't necessarily think £12 was fair.

 

http://www.oft.gov.uk/shared_oft/reports/financial_products/oft842.pdf

 

You should push them for a Breakdown of their costs, if they can't do that, then you consider the charges to be unfair. And you want them back.

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