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Vanquis Bank (Credit Card)


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Hi, hopefully someone can help with this matter (sincerest apologies if posting in wrong place, please re-direct me if that is the case)

 

I have a Vanquis credit card, which has been well maintained to date. In August 2011, I made my payment in the usual way using my debit card, and after doing so decided to set up a direct debit to make things easier for myself.

 

In August, I had a confirmation letter stating that my direct debit had been set up, and to make payments via debit card until the direct debit started in September. My payment is normally due on or around 6th each month, but for some reason Vanquis had not taken my direct debit payment and as of today (10/09/11) payment has still not been taken. Now to make matters worse, I had a text today to say my payment was late, and that a fee of £12 has been added to my account. I contacted vanquis to see what the hell was going on, and they claim the direct debit was not due to start until October (even though I have a letter clearly stating it should start from September) and they are refusing to remove the charge; in October I will have to make a double payment (for Sept and Oct) as well as the £12 charge. Any suggestions please?

 

Thank you for your help.

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reclaim the charge

or send them a copy of their own letter!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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