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NCD lost after no claims

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In May of this year I called Hastings asking for advise about a potential claim. I did not make a claim and cost the company nothing.


They have now removed my NCD which has increased my renewal from £400-£600 (using price comparison sites)


Can they do this and how do I get my NCD back as, as far as I am concerned no claim was actually made.


Please Help!



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