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Currys Whateverhappens Agreement on 63" Samsung TV not Honouring Policy..


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I have purchased a Samsung TV from curry's on 26/01/11 with extra Whateverhappens Club cover in that time the TV has had a few faults the most recent one is that the TV was sent for repair on the 9th Aug 2011 I had rung up their customer services on 06/09/11 stating that the TV was over the 28 Day period and I would like to request a replacement TV. I was told to call back within 48hrs if not contacted with a voucher code. I had called today and was put through the "write off team" where I was told I had to wait a further 7-10 Days for a response, I asked to speak to a team leader where I was told I would receive a call back within 24hrs. I believe that they are deliberately trying to wriggle out of their contract in order to try to return the repaired TV back to me over their 28 days policy period.

 

Any advice Guidance given how to pursue Thanks.

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Good luck!

 

My friend had to send her tv back to Curry's for repair under the Whateverhappens cover. After 6 weeks and many phone calls where numerous excuses were given (including that they had actually lost the tv) she eventually got the go ahead for a replacement. The next day she got a call telling her that her tv had turned up! She declined their kind offer to bring it back and went for the replacement.

 

It would appear that hers was not a one off case and they frequently take more than the 28 days quoted. I would suggest that you have to be persistent and perhaps contact your local trading standards to see if they can help.

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Hopefully I have made some progress as I have been in-store curry's Wednesbury where I have told them of the above situation firstly they tried to exchange the TV for the same equivalent price I had Paid which didnt work as the 63" Samsung tv has been discontinued and replaced by the 64". Which is more money and I had explained that under whateverhappens it should be replaced be equivalent or better specification so I was told I would be issued vouchers for an 64" spec TV which is nearest match in a few days time. Will keep you posted.

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