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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Lowells....can they do this?


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Basically I have been chased by Lowell Portfolio for a debt concerning Redcats Finance that had not been acknowledged for around 5 years.

 

Last June I began to receive letters demanding payment, so I sent the letter asking for a copy of the signed agreement. In August 2010 I received a letter stating that there was no agreement and so the account was to be closed, they would not contact me again etc, etc. In September 2010 I received a letter that stated they would be returning the account to Redcats Finance, that they would be contacting all relevant CRA's to request deletion of all entries regarding this account.

 

ONE YEAR LATER, I have been receiving letters, texts and phone calls regarding this 'closed account' stating they require payment!

Today, 2nd September, I have received a letter from Lowell's stating this....

 

'We write in respect of the above account, which, as previously notified in writing we have purchased from Redcats Finance Ltd.

Your original creditor has provided us with the attached reconstituted copy of the credit agreement you entered into with them, which they confirm you would have signed prior to the granting of credit to you. We are not obliged to send you an exact copy of your signed agreement.

We are now entitled to receive payment of the balance of £...... from you as neither Redcats Finance Ltd nor ourselves are aware of any reason for non-payment.'

 

My question is this.....can they do this a year after I have in writing that they cannot find a signed copy of an agreement, and that they are closing the account. I also sent the letter a year ago stating that they should remove all my information etc, as per S10 of the DPA.

Also, are they obliged to send an exact copy of the agreement, or do they think the photocopy of 'a credit agreement' they have sent (with no information concerning myself) is reasonable??

 

After speaking to Trading Standards, I have today sent a letter by recorded delivery, including copies of their letters from last year.

 

Should I now just ignore these idiotic people? They have never removed any information from either their own files, or my credit file, and they have even admitted to me that they are STILL checking my credit file - the last time was last week!

 

Any information or ideas you can give would be gratefully appreciated.....these low lives are really starting to get me down, I thought all this had ended.

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when was the last payment made by you on this debt?

PGH7447

 

 

Getting There Slowly

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Advice is given freely but is in no way meant to be taken as Gospel:-)

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You have done the right thing sending them copies of previous correspondence. I expect that Lowell may reply that they are entitled to contact you again, once the original creditors provide a reconstituted copy of the CCA. They can do this, but it would not be easy for them to use it in court, as they would need witness statements from Redcats, about the processes and documents they had in use at the time. You would then argue in defence that the court could not be expected to give any credence to a reconstituted CCA, when only a year ago it was admitted that they did not have the agreement.

 

I would think that it would be highly unlikely that they would take any court action and that the account will become statute barred. It is just a case of waiting for Lowells response and then obtaining further advice on CAG or proper legal advice depending on their response.

 

Don't be surprised if Lowells don't respond to your letter and just continue to hassle you. They have a habit of losing correspondence. Just remind them each time that you are waiting for their response to your letter.

We could do with some help from you.

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Thank you for your quick replies

 

PGH7447 - Last payment made was June 2005.

 

Unclebulgaria67 - the 'credit agreement' they have sent is actually 'Your guide to shopping with Empire'.... It is just basically explaining how to order from the company, buying goods and cash back, home approval and returns, how to claim discount for recommending a friend, an order form, the Empire promise and how to complete a customer card.

 

Sorry but I'm pretty sure this does not even come close to being a credit agreement. Please correct me if I'm wrong, but I thought credit agreements included name/address, terms and conditions, signature...this has none

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Hi

 

If there has been no other payment/written acknowledgement since the payment you mention in June 2005 it's been over 6yrs (5 in Scotland) so the debt has become Statute Barred and cannot be enforced

 

Seems like you're in the clear and Lowell are chancing their arm and assuming you wont know . . guess again

 

If you're 100% sure you could send the Stat Barred letter from the library . . http://www.consumeractiongroup.co.uk/forum/content.php?420-Letter-to-use-if-a-DCA-still-try-to-collect-after-Statute-Barred

 

OR

 

You could see what other twaddle they send then slap them with the SB letter

 

Good luck

 

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

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Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Yes does sound like a reconstituted copy of a CCA. Not an expert on reconstitited CCA's, but I thought that they had to be as close to the original CCA as possible. You would expect to see rights of cancellation, repayment terms, interest rates, charges i.e full terms and conditions for the account. It does not need to be the original, but it should be a copy of a CCA document that they used at the time.

 

Wait to see what Lowells say. In the meantime have a search through CAG and you will find threads about reconsituted agreements. Do your research and I am sure you will find plenty of info to help you if you need to draft a letter in response.

 

If it is statute barred with last payment in June 2005 they may not have realised this. You could therefore write back with the statute barred letter, with a note that the what they have sent you could not be considered a reconstituted CCA anyway.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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Well, I'm going on the copy statements that were sent to me last year as their 'proof', as they could not provide the agreement, and the last payment date from these statements was June 05.

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Well, I'm going on the copy statements that were sent to me last year as their 'proof', as they could not provide the agreement, and the last payment date from these statements was June 05.

 

Game over

 

In that case don't waste any more time or effort just send the Stat Barred letter then get on with things as they cannot touch you

 

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Thank you all for your helpful replies.

 

I will definitely be sending the SB letter on Monday, and will breathe a sigh of relief :-D

 

Should try to get them to delete my information from their records, and that of credit ref agencies? Or is that just asking for more trouble from them? I had sent the letter concerning this last year but they did not comply.

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Thanks Desperate Daniella :-D

 

I've decided to wait and see how, or if, they respond to the letter I have sent today in which I sent copies of their letters stating the account would be closed. Depending on the reply, I will then send the Stat Barred and possibly the request for confirmation of documents under CPUTR!

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