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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Abbey Try to Settle **SETTLED**


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Well done, I too won after a counter offer, just waiting for the cheque!! Enjoy.

Abbey - Prelim sent 17th May £2560.00 + £191.44

LBA sent 1st June

Claim Filed 27th June 3349.90 Inc Interest + Costs

Court Papers Served 3rd July

Claim Acknowledged 10th July

50% Offered 27th July

Settled Out Of Court 1st August £3080.45

Capital One - S.A.R - (Subject Access Request) request 31st July

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Well done Ian. Don't spend it all at once.

;) nn

FAQs: click here: http://READ THESE

 

Any views or opinions expressed are in good faith, to the best of my ability. I don't like to admit it, but I have been known to be wrong. Check other threads and if in doubt, seek professional advice.

 

 

Abbey: SETTLED IN FULL:lol:

BoS M/card SETTLED 27/09:lol:

Aqua CC (Halifax) SETTLED 28/06 :lol:

GMAC Request for refund 14/6; Prelim 31/7; LBA 11/9

First National Mortgage Data Protection Act sent 14/6 Statements 26/7

Cap 1 - SETTLED IN FULL:lol:

Abbey x 2: 50% offer refused AQ filed

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Congrats! Another insipation to all of us who are still some way off yet!

[FONT=Times New Roman][COLOR=red]22/06/2006 - Data Protection Act Letter to Abbey Sent[/COLOR][/FONT] [FONT=Times New Roman][COLOR=#ff0000]10/08/2006 - Prelim Letter Sent for Estimated Charges[/COLOR][/FONT] [FONT=Times New Roman][COLOR=#ff0000]04/09/2006 - DPA Belatedly Fulfilled[/COLOR][/FONT] [FONT=Times New Roman][COLOR=#ff0000]12/09/2006 - LBA Sent for Refund of £2,942.14 Including Interest[/COLOR][/FONT]

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I must admit, I was a bit sceptical when I first heard about this, and then a bit scared when I had to start court proceedings, but it's well worth it in the end. 4 and a half months is a long time to stay focussed on this kind of thing, but the result will be favourable to you, so stick with it, and whatever you do, DON'T BACK DOWN!

Abbey

Data Protection Act Request 14th March

Chaser sent 3rd April giving 20 days to respond

Request for Payment and Data Protection Act Failure letter sent 23/05/06

Full statements recieved end of May

Letter Before Action sent 13/06/06.

Claim amount - £1938 plus £288.79 interest

Claim submitted 28/06/06

Ref: 6QZ42158

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Hi Ianc, did you submit your claim online or in person at the court? Just wondered if the solicitors contacted you for a copy of the schedule because they didnt have one?? My claim has been acknowledged, I attached my schedule to the N1 when I took it into court. I am trying to figure out the next move on their/my part.

Thanks

Sam

 

CONGRATULATIONS ON YOUR WIN TOO !!!!!!

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Well Done IanC.

It took ages but as you say was worth it!!

When i get to that stage there will be no negotiation. Theyve made me wait so long, i want it ALLLLLLLLLL down to the last penny..and then some....LOL.

Have fun spending it!!

LIP

ABBEY

DPALetter received by bank on 100406.

£10 Cheque cashed by shABBEY on 200406.

14 statements received between 8-10 0506.

40 day limit reached on 19/5/06.

LBA sent special delivery on 20/5/06

7 days up on the 270506 for the LBA

Prelim approach for repayment for an estimated amt sent. 14 days up on the 200606.

DPAorder for NON-Compliance served 220606. Expires 060706

Final LBA sent, 14 days will be up on the 060706.

Defence from shABBEY received for DPANon compliance 050706

Financial claim deemed served to shABBEY on the 220706

AQ for DPANon Compliance handed in to court on 24706

Defence and 50% offer for Financial claim received 140806

AQ for Financial Claim received 170806

AQ for finacial claim handed in 010906

Hearing 4 amended claim 270906

Fast track Allocation 270906

Disclosure ordered 191006

shabbey failed to disclose 191006

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Bowkett - I did mine all online. I was about to send my Allocation Questionnaire back and they settled.

 

lostinparadise - good luck with your claim! I'm sure you'll be successful, as we all seem to be in the end! And I will enjoy my money - some nice new toys for me I think! Oh, and a donation to this site for helping me out, of course!

Abbey

Data Protection Act Request 14th March

Chaser sent 3rd April giving 20 days to respond

Request for Payment and Data Protection Act Failure letter sent 23/05/06

Full statements recieved end of May

Letter Before Action sent 13/06/06.

Claim amount - £1938 plus £288.79 interest

Claim submitted 28/06/06

Ref: 6QZ42158

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  • 2 weeks later...

Quick note to those accepting an out of court settlement. When you return the form to DLA accepting payment MAKE SURE YOU ADD A COVERING SHEET SAYING THEY HAVE A CERTAIN AMOUNT OF TIME TO CREDIT YOUR BANK! I waited and waited, and eventually had to email DLA on a Tuesday to say if the money wasn't in my bank by 5pm on the Friday I would start another County Court proceeding for failure to pay. The cheque was put into my account by 5pm that day!

 

So, make sure you put a deadline on how long they have to pay up, or you could be waiting a while!

Abbey

Data Protection Act Request 14th March

Chaser sent 3rd April giving 20 days to respond

Request for Payment and Data Protection Act Failure letter sent 23/05/06

Full statements recieved end of May

Letter Before Action sent 13/06/06.

Claim amount - £1938 plus £288.79 interest

Claim submitted 28/06/06

Ref: 6QZ42158

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Well done. Amazing really, Especially in light that they are dragging mine out, but all good things come to those who wait!! (http://www.consumeractiongroup.co.uk/forum/abbey-bank/22590-gordonhall-abbey-nearly-end.html)

 

Congratulations.

.

Barclays - £268 - Moneyclaim

Capital One - £172 - Moneyclaim

Abbey (2nd claim) - Moneyclaim

---------------------------------------------------

 

HSBC - £2164.46- PAID IN FULL

MBNA - £471 - PAID IN FULL

NatWest - £307 - PAID IN FULL

Abbey Business - £314.15 - PAID IN FULL

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Hi Ian & Congratulations !

 

Im just wondering if they have said anything more about closing your account ?

 

Im at the stage of sending my LBA to abbey for £900, recently they changed my overdraught to £900 without asking me.

 

I was thinking that this may be to close my account when i ask for the 900 back.... that will make the balance 0

 

Has anyone else had their accounts closed by abbey yet

Abbey - Dpa Sent 26/05/06

Microfiche letter recieved back 09/06/06

Sent reply 12/06/06 :)

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Abbey

Data Protection Act Request 14th March

Chaser sent 3rd April giving 20 days to respond

Request for Payment and Data Protection Act Failure letter sent 23/05/06

Full statements recieved end of May

Letter Before Action sent 13/06/06.

Claim amount - £1938 plus £288.79 interest

Claim submitted 28/06/06

Ref: 6QZ42158

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