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    • Dear New Tenant   L C S !st Floor West Wing Town Center House The MerrionCentre Woodhouse Lane Leeds LS2 8LY   02/03/2021   Our Case Ref xxxx Re Our Client E.On   Outstanding balance: £37.xx   FINAL NOTICE   We have been instructed to act on behalf of the above named client to recover the sum of the outstanding of £37.xx for dual fuel consumed at X Whatever Road, Sometown , Anyplace. Despite our previous communications and offer of help we have not received payment or valid reason for non payment for the outstanding balance.   Until you have cleared the outstanding balance, your details may continue to be shared with a credit reference agency.  Other lenders may see information about the way you pay our client and the amount you owe them which could affect your ability to obtain future credit.   In order to prevent any further action and potential inconvenience, we would urge you to pay the full sum immediately or alternatively contact our office on 03445439130 quoting Ref xxxx to discuss your options. Alternatively please email us at [email protected] quoting your reference.   Yours sincerely   Rebecca Carter For and on behalf of LCS   I suspect this is the kind of letter they send when they know they are stuffed?    
    • It already allows visitors to spend their quarantine on a golf course in an effort to boost tourism. View the full article
    • I’ve been getting debit collection letters from a number of diffrent companies but I don’t recognise any of them. So I signed up to one of the credit rating agencies to find out who I owed money to. But that didn’t help. It just lists the debit collection company and the amounts they say I owe them. The amounts are staggering. now I was caught out once before by a debit collection agency saying I owed money but not who to and I just paid it. It wasn’t till after this that I found out that some agencies just send letters demanding payment for a nonexistent debit. On my credit report it says I owe money to the debit collection agent but there are no records of any original debit. no unpaid loans or credit cards.  so what do I do? I had a serious brain injury so I have memory problems and some untreatable mental illness. Thanks for taking the time to read this.
    • Hi, I’m sorry I haven’t replied sooner and that I wasn’t clearer. The situation is this.  I had a pay as you go sim and wanted to change to a VOXI pay monthly account. the guy on the phone said I’d need a new sim that would be a standard pay monthly sim. He told me that once I got the sim then I could call and have it put on a VOXI account. So. I agreed but at some point in the,long conversation after he ordered the new sim he said that infact I didn’t need a new sim and could just change my pay as you go sim into a VOXI sim. so he did that. I assumed that that was the end of the matter. I had done what I set out to do. And didn’t think about the ‘new’ sim because it was not needed. I assumed he had canceled it because it was not needed. then in January I get a letter saying I was behind on my phone bill. so I called them and that’s when I found out the ‘new’ sim had been ordered but never arrived .
    • Demand for uniforms, computers and household accessories rose after plans to ease lockdown were published. View the full article
  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 27 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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My sister bought a 2008 Audi TT from a local Audi dealer on an HP agreement not too long ago. There has been a 'ticking' sound from behind the dash for some time, which she's tried to have fixed. Despite repeated attempts, more than five, the reason for the sound was not immediately identified by the garage.


She took the car in a few weeks ago regarding the nosie again - and was told the steering column needed replacing! It seems unlikely that these two issues are connected - can anyone shed any light on this?


She then picked the car up once the new column had beed fitted and drove away, with her 5 month old daughter beside her. She soon realised however that the steering was not working properly and had little control when trying to turn the car. She very carefully managed to return to the garage, quite upset. This had clearly been a very dangerous situation. Once the car had been checked again the after sales manager told her that because something had not been done to the ABS the steering would not work correctly - he was clealry extremely annoyed (with the mechanics) and offered my sister a weekend away fully paid for the inconvenience, which my sister promptly refused - she just wants to have a car that is safe.


Two things; (1) she feels unable to trust the garage now and clearly something has not been right with the car since she bought it - can she refuse to take it back? She has said she wants a different car but the garage have refused. Is this one of those cases where she'll need to go through the finance company as it's an HP agreement?


(2) Can she do anything about the dangerous situation the garage put her into? It is only by luck that perhaps something serious did not happen.


I should say that as she's just had her first baby recently this is all getting a bit much for her, and I offered to try and find out some info - she could well do without the hassle. Can anyone out there please help?



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Ok Briefly,

1. She can try but at this moment in time the dealer is correct. They have had one opportunity to fix the problem and cocked it up. These things can happen. She should insist they collect it and get it right so the car is useable and safe.

2. I think the garage has already done this to try and mitigate/rectify the situation and by the level of offer they recognise this. Perhaps she should have negotiated the offer for something else.


The upshot is that the garage has acted responsibly, and I expect a bit of back lash here, what difference does it make if a baby was involved though I appreciate the sensitivity of it. I would have the same issue if it was my wife or puppy I currently have. The legals situation will have or should have no bearing on this.


So take the potential emotions out of it and there is a car with a clicking noise.


There is a car with a clicking noise which the dealer diagnoses. They change the steering column. The car has handling problems which you are told is down to the ABS.


The reality is, and from experience of TT cars and many others is that the column has been fitted incorrectly. The cause is by not fitting in the correct position so that the steering angle sensor sends a signal which does not correlate to the yaw angle sensor and in turns sends the ABS potty.


This will only manifest itself when the car is driven over a set distance and time which is something the garage should have done.


So easy thing is to me to take up a negotiated offer such as a day in a Spa with you and sis and ask Sales manager to use the car over the weekend whilst you use his.


Seems like one of those things that can and unfortunately does happen.

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Appreciate your response which is pretty much where I thought she'd need to come from.


I think the reason she contacted me was to try and take the emotion out of the situation - that and the fact I used to work for the Court Service!


No more responses to the thread required - thanks.

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