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advent laptop repaired 3 times and not fixed


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Back in 2007, my partner's dad brought a Advent laptop from Curry’s for her. He brought it through higher purchase. He also opted to included the extended warranty on the laptop for peace of mind. Now, The laptop has had may repairs since purchase, more so in this year. More to the point, the laptop developed a issue with the screen flickering back in June of this year. I noticed that it would only do this when the screen was moved back and forth. But I had also noted that when the laptop was stabilised when the screen was being moved, that is when it was flickering. I had also noted that by stabilising the laptop and holding it in possition it would only happen when this was done. But only only the left hand side, by the touch pad.

When i phoned the call centre, a technician explained that it might be a screen fault or there might be a problem with the motherboard. After going through tests to indicate what kind of a problem it was, it was booked in for a repair by the technician.

It was away for 9 days in june and came back faulty with other slight issues affecting the laptop. this was noticed about a week after receiving the laptop. when the laptop arrived back we received not power cord. Phoned the call centre again to report no power cord arriving with the laptop. new cord ordered, received half of a power cord a couple a days later. phoned again to report this issues i had. in the mean time my partner was borrowing my adapter. this in turn had a knock on affect with me not being able to use my laptop. new cord ordered, did not receive this.

phoned again to report laptop faulty with same issue with screen. Issue with bios not showing as Advent but Packard Bell. Issue with Power cord not received.

Sent back in to be repaired but had to wait for second half of a power cord. Received back in late July with same issues noted.

sent back in a day later and returned mid august after returning form holiday. same issues noted with laptop but with a sound noted when moving the screen. the sound was like a USB device was being connected and disconnected.

asked for the laptop to be written of as they had not solved the problem. was offered a £30 good will gesture form the guy that i spoke to. was asked for my email address and was told that customer services would then contact me regarding this as he had to pass it on to be confirmed. It was recommended to write a letter of complaint for compensation.

The laptop was then picked up the next day and remains in there possession at present.

To clarify, the dates are :

Picked up on 17th June 2011 and returned 26th June 2011 picked up on the 18th July 2011 and returned 28th July 2011 picked up on the 29th July 2011 and returned 16th. well return date for this one was the 17th August as they failed to deliver.

Wrote a letter of complaint on the 18th August and sent first class to Sheffield on the 19th August.

On the 17th August, i was told that the laptop would be delivered to a main 'hub' which is located quite close to me. Then from there would be delivered to the work shop which is located not far from London. I was told that the laptop would arrive in the workshop by Friday 19th August. I was told that The know-how team(as they are now called)is at fault for not fixing the laptop properly and has breached the policy.

He explained that when its in the workshop, more experienced technicians would assess the laptop to see if it its beyond economical repair. He said that when they have done that, the write of team would then contact me with a voucher code that can be used in either Curry’s, PC World or Dixons. I have continuously phoned to check on the status of the laptop ad where it is at.

As of yesterday, i was told that it was in the workshop. Was told this today as well.

Now I have read story's on here and else where, where people have had a lot a problems with these people. not fulfilling to their end of the bargain, rejecting electrical as miss use or neglect when really they are just plain faulty.

Now they had had the laptop since the 17th, which is over a week now. every time i phone it sounds as though I’m getting fobbed off slightly. I phoned today to check and enquire if they had recieved my letter. They had said that they hadn't as it wasn't on the system, although it was sent last week.

How long should i leave it in till i send another letter of complaint or should I send one straight away. Should i consult other agencies regarding this issue.

If any other information is required please dont hesitate to ask and many thanks for reading such a long post.Any help with this would be appriciated greatly.

Many thanks,

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