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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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TURBODIESEL - turbo spinning against - HBOS


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OK today I have finally received all the statements (in dribs and drabs) that I requested, and it has only taken 16 weeks! WOW! - NOT!!!

 

Anyways, onto stage 2....

I am now preparing my preliminary letter and calculating total amount to claim using the Scottish spreadsheet :)

Just a quick question about interest charges though plese, i am still a little confused.

I understand that the judicial interest set at 8% is NOT included in my calculation at this stage, however, on my bank statements, there are periodical charges recorded as "interest charges as notified last month" - do i include these charges in the calculation on my spreadsheet? and also, there is a field on the spreadsheet which lets you select your own percentage rate. What should this be set to? What is the recommended value? I dont quite understand this part.

Thanks in advance :)

 

TD

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Ok, the interest on your statement is overdraft interest which is claimable but only if it has been charges that took you into that overdraft in the first place. Otherwise no you can't claim this. The interest field on the spreadsheet should be 8% as it should be. Hope this helps. Good Luck. Oh and no you don't send in the 8% at this point, only the court stage.

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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Thank you for clearing that up for me :)

Im just gonna leave the overdraft interest out of my calculation as im not sure which ones qualify and which dont. Its only a few quid anyway.

OK so preliminary letter and spreadsheet on its way tomorrow then.

Here we go :D

 

TD

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There's two distinct lots of interest applicable here and you need to get them straight in your mind first.

 

When you had a charge deducted from your account this lowered your bank balance. Over time the accumulated total of these charges may have driven your account into overdraft, and maybe past your limit. The bank usually charges you interest on the overdraft balance. Some of the interest paid could be due to genuine use of your overdraft, but over time the accumulation of charges will mean that the proportion that is due to charges will be greater, even up to the whole amount. There is a spreadsheet available (see my sig below) that will work out how much of the interest they have charged you is down to the charges. Note that it's the complex version that is required to do this calculation. This interest on charges IS reclaimable as part of your initial claim.

 

When your claim gets to the stage when you have to issue a summons for repayment of the monies owed you are entitled under Section 69 of the County Courts Act to add interest at 8% to the amounts you are claiming. The spreadsheet will also calculate this amount.

 

In your initial claim ask for the charges back, plus the calculated interest on those charges. Only when you raise your court paperwork can you claim the extra 8%.

 

The rate on the spreadsheet is not used to calculate interest on charges as this is done by reference to the interest paid and the accumulated charges by the date of the interest debit.

 

There is a further option of contractual interest in place of the 8% s69 statutory interest. With this method you can't claim 8% at Moneyclaim stage at all, but you claim for the contractual unauthorised rate from the beginning. This is where you would alter the 8% rate in the third page of the sheet to get the amount calculated. Check the current rates advertised for the rate to use.

Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

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Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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  • 2 weeks later...

OK so today i received a letter from HBOS, offering £84 as full and final settlement. LOL. What a cheek.

I believe i can accept this as a partial payment and continue to claim for the remainder.

How do i do this? or should i just decline the offer and continue as before?

The letter has a form attached saying "....I confirm that I accept the offer of £84.00 from Halifax in full and final settlement...."

Should I simply ammend the wording so that "full and final" becomes "inital and partial" or should I write a seperate letter?

Incidentally, tomorrow will be 14 days since HBOS received my initial letter.

So basically im confused as to whether i should send a letter tomorrow accepting £84 as partial settlement? or if i should ignore it all together and continue by sending my LBA?

Help please :)

Thanks

TD

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