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    • Who actually carried the items? Was it Hermes? I understand that you declared that they were loudspeakers and that before you enter the contract you were told that they would be protected for loss only and so you took out an insurance to cover that risk – is this correct? I'm afraid that if that is correct then there is probably very little you can do. Was it provided to in writing that these would be protected for loss only?   
    • Hi Peter,   I recall Barclays required the account to be brought under a stated threshold. I presume that the failure to comply would allow immediate payment and the filing of a default.?  
    • Peter,   I thought overdrafts were payable on demand ?  
    • I'm sorry but this may be a long post but I really need some advice : My son has been working on a fixed term, claims based contract which usually finishes at the the beginning of January and then employees are asked back.. Unfortunately I was sent home from work to self isolate due to being in contact with a positive contact .I then started to feel unwell and sent for a test which unfortunately came back positive so my son had to also isolate. During this time he had kept his employers informed that he was having to self isolate and that I had received a positive and he had ordered a test and was being tested. (which actually came back positive) This is where it starts to go wrong ,although he had contacted work and gave the names of the colleagues who he had been in contact he sent an email (or so he thought) informing them that he was positive .It was not until he returned to work that he realised that the email was sitting in drafts. The app said that he had to isolate until 28th (he went to work on 28th) which he showed them when he got to work, however it does say that you have to isolate 10 days from the test or from when you start displaying symptoms so he had been isolating for 14/15 days. He was sent home as no one was aware of his test result and was told that the manager would contact him to arrange to speak to him but she was currently on holiday. He sent an email explaining all the time lines .He did not hear anything back until last week asking him what shifts he would be available for in the new year, all good we thought but then he received a letter yesterday stating  "After a thorough investigation relating to your conduct upon receiving a positive COVID-19 test result, the decision has been made not to offer you further employment " He replied saying that he did not know that there had been an investigation and requested the copies of the investigation. The reply was " "as you are not currently in the employ of ---------------there is no legal requirement for me to provide evidence for this. However in light of your request for information, the following informed the final decision:" The absence of communication with a manager upon confirmation of a positive COVID-19 result The absence of communication with a manager to arrange your return to work following a positive COVID-19 test result The high level of risk to people and business associated with the two points above The approach to communication with colleagues and management upon your return to work We have a duty of care to protect our employees and members of the public, and as we continue operating within this pandemic we must be able to fully trust our team to follow correct procedures at all times. Can anyone help please ? Do they not have to provide evidence especially he was not given the opportunity to defend himself.
    • Hey guys - I've read a fair few of the Hermes related posts but hoping you can guide me here.   I paid Parcel2Go to ship 2 speakers to me, via ParcelForce from an ebay seller (Value £170 + £33 shipping) I stated on the form it was 2 speakers, and having been told that these were protected for loss only, I took out their insurance (£9 cost) The seller packed them according to their packaging tips page - two layers of corrugated cardboard and some corrugated plastic cushioning (4 layers).    They arrived badly damaged - the base smashed on one, cracked on the other. Dents on both. Looks like they had been dropped several times from a reasonable height.   Parcel2Go are now saying that they class these as Musical Instruments and that they must be packed in a hard case.  As such they will not pay anything towards the damage. After searching through several pages, and buried links, I've have found this in their terms but its buried pretty deep, and wasn't at all clear in any correspondence, or during the booking process.   Do I have a leg to stand on in terms of making a claim in small claims court? Really disappointed in the terrible handling of both the parcels and the complaints process.   Thanks for any advice - its very much appreciated.    
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Overdraft on a mortgage - help needed urgently!!!!!!!!


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Dear all,

 

I need some urgent help with a repo that includes an overdraft (apparently secured on my home without my knowledge - well, until now!!!!!!!!)

 

Please can someone assist me with defending this claim or at least the OD part of it? I know they are covered by CCA but exempt from a part of it but has anyone had any successes with defending OD claims?

 

I need this help urgently - please, please, please...I have suffered a great deal from default judgments I was too late to overturn. i do not want to have the same happen here over an OD

 

atom

Edited by atom02
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Hi atom

 

You need to provide more details Also scan, post the POC removing all personal details. Have you got all the documents you need?

 

Don't send this off just yet, have a read. http://www.consumerwiki.co.uk/index.php/DCA:_Using_CPR_31.14_to_Your_Advantage

 

You need to have grounds to defend.

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Hi rebel11,

 

Thanks for your quick reply.

 

I have copied the main parts of the POC (attached).

 

Please what do you need to know? Here is some background:

 

(1) I took the account out in 2004 and they added a current/OD account & cheque book to it, which I was told I had to have with the specific product.

(2) In difficult times since, I have drawn some money on it but frankly don't know what the interest rate is.

(3) A few months ago, the acct was terminated by sharkleys under s89 (I think - need to find the letter). Before then, I tried to make an arrangement for both mortgage & OD and was told they would only help if I (God forbid!) suffered from a terminal illness

(4) I served an s77 - 79 request and got one 'made up' agreement for my old CC

(5) Since then, I have heard nothing, was away most of the time looking after a parent who had had surgery...

(6) Possession claim arrived.

 

Does this provide enough info - of course I have to be careful as this is an open forum but happy to throw more light on any of it if it helps anyone to help me.

 

atom

POC - Mortgage.pdf

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Hi rebell,

 

I think I can perhaps challenge the OD as it appears to have been bolted onto the mortgage contract without its own separate agreement that states what the interest rate and other information are. I actually also didn't ask for it.

 

It seems as my mortgage balance has decreased, the OD limit has increased (in some proportion that isn't clear) as a result of which they continue to have room to apply interest with which they have maxed out the initial limit even after I asked to make an arrangement to pay token amounts back. This leaves me in a situation whereby I could (in theory) probably never manage to pay off my mortgage & OD.

 

Also, if I settle the mortgage, the OD gets precedence as they use the money to pay it off first before the mortgage.

 

I don't think this is right but I need some help to challenge it if the more knowledgeable ones here believe there is mileage in this.

 

atom

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This is a so-called "flexible mortgage" where in addition to the loan for the purchase of the property, you get an overdraft draw down facility which is also secured against the property and usually attracts the same rate of interest as the main mortgage. That makes it a cheap way to borrow money, and the overdraft limit will generally increase as the mortgage reduces since the bank looks at your overall lending, i.e. if your mortgage reduces by 10K your overdraft limit is increased by 10K so the overall borrowing is the same. The trouble with overdrafts is that they are repayable on demand and you have no right to pay them back by instalments as you do with the mortgage. Whether or not you asked for the facility, you have obviously taken it so that constitutes your consent. The bottom line is that if your home is being threatened because they have called the overdraft in you could really do with some professional advice - I would start with the CAB if you can't afford a solicitor.

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Hi Gaston,

 

Thanks for your input. I accept what you've said about consent and am working towards trying to sort things out but this is crisis. Surely, even if there is consent, shouldn't I have had some sort of terms clearly spelt out by the bank at the start or later? Sadly though, the rate of interest is higher than the mortgage rate and even the bank isn't able to confirm what this is. It makes me wonder...

 

atom

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Seems to me the main issue here must be to stop the repossession so I'm going to move this thread to the repo forum.

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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thanks - how can one stop a repo? Queues for CAB access are blocks long and I don't have more than 2 weeks. Can someone give me some general direction please?

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At the top of the repos forum there are lots of successes threads so take a read of some of them for ideas.

 

If you're in a position to pay some off the arrears you'll be unlikely to be repossessed.

 

Have repossession proceedings started and if so what's happened so far?

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I have received a claim form for a hearing on 6th sept.

The arrears are approx 12k (including charges of over £1000) so I cannot pay it off at once but have tried to make an arrangement with the company. Only this seems like a moving feast: they have added a few £s to the normal monthly payment and though the interest rate changes to a much lower rate b4 the end of august, I tried to make an arrangement on the basis of the new rate since this will take a forward view of affordability but the bank says they are not sure what those payments will be yet. This places me in an impossible position - literally.

Edited by atom02
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Who is the lender and how much longer is left on the mortgage?

 

What exactly is the hearing for?

 

Is there already a possession order?

 

Why is the interest rate coming down?

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Who is the lender and how much longer is left on the mortgage? - Woolwich (Barc)

 

What exactly is the hearing for? - repossession because of arrears and as they can nolonger increase the OD, it is over limit

 

Is there already a possession order? - no

 

Why is the interest rate coming down?

- it was on a fixed rate on which they have been making over 5% gain on but it drops now to base rate plus x%

 

 

Please see my answers above. thanks.

Edited by atom02
to clarify
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Is it like a one account mortgage where current account, mortgage and savings are all linked?

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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no - it isn't.

 

Just a fixed rate mortgage I asked for and to which they bolted an OD acct. I nolonger have any other active accts with them.

 

At the end of the fixed rate, a new rate (as above) is applicable

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Sorry for all the questions. Just trying to get a clear picture. I've asked Ell-enn to take a look.

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi there,

I assume you have received a N11M defence form with the claim pack? You will need to write a statement at Question 27 of the defence form, we can help you with that. What exactly has the lender stated in the claim form? i.e. do they mention the overdraft or just the arrears on the mortgage ?

 

In order to advise further can you answer the following questions?

 

1. Are you able to offer additional payment towards the arrears in addition to the normal monthly payment?

2.Is the mortgage in joint names?

3.Do you have any children living at home?

4.How many months payments have you missed ?

5.What was the reason for the missed payments ?

 

You say you tried to make an arrangement with the lender, was this in writing and did you keep a copy?

 

Don't panic about getting the defence from to court 2 weeks before the hearing, courts will accept your defence a few days before.

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Hi Ell-enn,

 

Thank you for looking in. To avoid repetition and possibly omissions (am not thinking straight just now), please see the attachment in post #3.

 

Yes - they are demanding the amount they say it is overdrawn by. They have called it a mortgage current account OD and want the current interest amount of £200 per month, which I can't afford.

 

For the other questions, here are some answers:

 

1. Not at the moment but might be able to in about a month or two. Unfortunately, don't have untill then... maybe this hands them the repo? I don't know. But am trying to raise some money to make the monthly payments until I get back to work or sell up.

2. No

3. No

4. Haven't missed any payments, just haven't paid the full monthly amounts

5. job loss and illness (parent) in the family and at the same time, my other half having to have life-saving surgery while abroad. So all savings gone to that while I struggled for months to make part payments to the mortgage.

 

Verbally tried so far (all recorded).

 

I appreciate your help.

 

atom

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Are you working at the moment ?

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Please does anyone know if I offer monthly payments less than what the bank wants whether the Judge automatically grants the repo? For example, if the bank says the monthly payments are £500 and I offer £350 (which is what I can demonstrably afford), whether this is ceratin to end in a repo being granted or the court will take circumstances into account?

 

For anyone willing and able to help, your comments are appreciated.

 

Thanks - atom

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Hi Atom

 

The guys will be happy to advise as soon as they are available. Ell-enn has reponded previously, I'll flag it up.

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