Jump to content

 

BankFodder BankFodder


  • Tweets

  • Posts

    • Just to give another view of the NHS and GPs - two GPs probably saved my life last year.   I'd been extremely ill, no appetite, significant weight loss, not taking enough fluids.  Wife took me to A&E.  Terrible experience.  After four hours told my wife to take me home.  She said "told you this was a mistake.  I'll get you an emergency GP appointment tomorrow".  Saw a GP Registrar (essentially a trainee GP) following afternoon.  She was very concerned and asked a colleague for a second opinion.  Second GP was horrified as soon as she saw me, and said "You ought to be in hospital".  She told the trainee to arrange to have me admitted to hospital and just over two hours later (after my wife had driven me there) I was in bed on a medical assessment ward.  Stayed in hospital for a week and was only discharged because they needed the bed.   I was going to complain about my A&E experience (I think the triage nurse must have screwed up my triage assessment) but a week after I was discharged, I had to take my wife to A&E as her optician thought she might have a detached retina.  It was about 5:30pm on a Saturday and the place was full of injured footballers and rugby players.  It was much busier than it had been on the Monday afternoon I'd been there, but my wife saw a doctor in 20 mins and we were out in 40 mins.  I decided that sometimes you're just unlucky...
    • Many households heated by oil are stocking up on cheap fuel during lockdown. View the full article
    • I keep an eye on the NHS board because I'm a former NHS manager.  I saw this thread started years ago and thought I'd have look.   I'm sure it's purely coincidental, but when I got to #61, it reminded me of a different poster on a different thread from last year.  They aren't identical, but the way things are expressed are remarkably similar.  (eg 20 min wait - ask receptionist - Drs are very busy - wait another 20 min - ask again - receptionist checks computer - says Dr has refused to see you because of complaint 2 years ago - transferred to another GP who expresses "shock" at other Dr's behaviour - vague and confusing references to a "justified" complaint.   Maybe it's just me, but they seem remarkably similar, although the other thread is missing a 2014, 2016, 2017 backstory.     layla_83   As others have already said, there seems little point in complaining now about issues that stem from things that happened in 2014 (and 2016?).  If you wanted to complain to "put the system right", you should have done that six years ago.  Even if the original GP is still about, they won't remember any of it, so there will be absolutely no opportunity for them to learn any lessons from it.  And the fact that the original GP did not want to see you (or rather your mother) because you (she) had made a complaint against them two years ago most certainly does not mean that the GP remembers anything from 2014, it just means that you (or your mother) are flagged up on their system as a "complainer".  As I asked a year ago, why would anyone be unhappy because a GP they had previously complained about refused to see them?  You should be relieved!!!  You say the GP should not take the complaint personally, but if I were a GP I would not want to treat anyone who has made a complaint against me.  (And if you are connected to that other thread, you should have complained to your local CCG or the GMC by now).   You were going to send a letter of complaint to the practice in 2017, so why only now complain about their response?  Did it take them nearly three years to reply?
    • Hi JeelyM and welcome to CAG   1. Do you have the details of the person you bought the bike from.   2. Did you go to their address when you bought it.   3. Did you pay cash for it or what other means.   4. Did you pay the full market for buying the bike.   5. What did you pay.   6. Give us make and model of the bike please.
  • Our picks

    • View this quiz Employment status during COVID-19
      What do you do if you’ve been told not to come to work due to the current crisis.  Watch the video here or on the Youth Consumer Service Instagram page.

      Did you learn anything? Do the quiz
       
       
      Submitter BankFodder Type One Right Answer Time 5 minutes Total Questions 8 Category The Youth Consumer Service Submitted 15/05/20  
      • 0 replies
    • One Parking Solutions - Damning judgement. Read more at https://www.consumeractiongroup.co.uk/topic/421148-one-parking-solutions-damning-judgement/
        • Thanks
        • Like
      • 66 replies
    • View this quiz Coping with extreme hardship
      Life can be tough when you're entering the world of work and in the present virus crisis, things are even more difficult.

      Watch the video below or go to the Youth Consumer Service Instagram page . Afterwards, you can see if you've understood the points which are being made by taking the quiz.
       
       
      Submitter BankFodder Type One Right Answer Time 5 minutes Total Questions 8 Category The Youth Consumer Service Submitted 15/05/20  
      • 1 reply
    • View this quiz: Pre-pay meters
      An explanation of how some gas and electric companies offer emergency quarantine support.

       
      Watch the video here – or go to the Youth Consumer Service Instagram page and watch it there. Then come back here and do the quiz
       
       
      Submitter BankFodder Type One Right Answer Time 5 minutes Total Questions 6 Category The Youth Consumer Service Submitted 15/05/20  
      • 1 reply
Cheshire11

Onthebeach.co.uk cancel holiday

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3213 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi,

 

I have a holiday booked for in 3 weeks time. I booked through onthebeach.co.uk

 

I booked one of their recommended hotels and also booked my flights through them. A friend of mine returned from there last week and told me it is full of cockroaches, it has broken steps which people has cut there feet open on, people are getting food posioning, the hotel does not have airconditioning but when I booked I was told there would be fans and now they are charging for these per day, there is sick everywhere, staff are rude, stray cats all over the resort, urine stained sheets and towels, dirty pool, the list is endless.

 

I have juyst read some reviews on the internet and when booking they would good but now there are some awful ones on there which photos as evidence.

 

I am having surgery next week and this holiday is supposed to be for me to relax and take it easy whilst I recover. But from how irty it is there now I will be at risk of infection and food posioning.

 

I have called onthebeach to tell them the hotel is not as advertised and I would like to change hotels. The lady on the phone was very rude and said it will cost £150 per person to switch hotels and then the cost of the hotel on top!!

 

Is there anything else I can do? I don't have much money and saved for this holiday for a very long time and was really looking forward to it.

 

Thanks in advance

Share this post


Link to post
Share on other sites

If you can prove, as a matter of fact, that the hotel is not as advertised, the remedy is to prosecute the strict liability criminal offence that it is for an invitation to purchase to mislead the average consumer.

 

Ask them who in particular the summons should be sent to. See how rude they think it is.

 

The offence may be prosecuted regardless of any particular contract or consumer, because an advertisement misleads.

 

The appropriate legislation is The Consumer Protection from Unfair Trading Regulations 2008.

Share this post


Link to post
Share on other sites

Hi ches

 

Heres some info:-

 

http://www.adviceguide.org.uk/index/your_world/travel/problems_with_holidays.htm#ProblemHolidayTheholidaywasnotasexpected

 

http://www.which.co.uk/consumer-rights/travel-rights/getting-compensation-for-holiday-problems/your-rights/

 

http://www.adviceguide.org.uk/index/c_package_holidays.pdf

 

You need to put the company on the spot, communicate in writing, mark the letter, Formal Letter of Complaint.

Explain that the hotel isn't fit for purpose and that they should not be advertising it, state that if they don't change

your hotel, you'll take matters further. Explain that the holiday has been booked to help you recover from surgery.

Share this post


Link to post
Share on other sites

It is a booking for a holiday, not a hotel for sale.

 

There is no implied term that a service must be fit for purpose. The implied term is that the supplier will carry out the service with reasonable care and skill.

 

[Supply of Goods and Services Act, s 13]

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...