how do i cancel orange broadbans

[23sopwith]

ive been trying to cancel the above as the service im receiving is shocking, ive not on contract as ive been with them since 512mb dial up days when they were freeserve.

ive rang numerous times but got the our reps are all busy message and i cant find an email add for them.

some help please

[dx100uk]

it there not a portal on their website?

 

dx

[23sopwith]

yes there is but they dont acknowlege receipt and take no further action, when you ring the 0844 t/phone number and go through all the rubbish and get to the cancellation button all of a sudden all the reps are busy and you are asked to ring back

[locutus]

Who are you wishing to move your broadband to?

[Yellow160]

I would advise you send an email to [email protected] and [email protected] and detail the problems you have had and explain that you wish to leave..

 

Thanks

[monyl]

Hi, just read your message. I'm current Orange customer and had their laptop deal in 2007 with 24mth contract, obviously now expired. Tried to leave last year but they insisted on things in writing etc. Also I left BT and service cannot be provided without BT line. In the end I cancelled DD via bank and then got attention from them and its now sorted.

Monyl

[23sopwith]

have emailed and spoken to the necc and also written to them cancelling dont have a contract been with them since they were freeserve

ive just received a letter stating that as ive cancelled my d/d theyre going to charge me extra. have read small print and it states that i must give them 10 days notice after new isp takes over which was 25/08/2011 now my monthly runs from 3 to 3,

my emails etc are still acessable do you think orange are going to try one on, they are after part of t mobile now