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    • You're like, super helpful and unhelpful at the same time lol.   What do I search for, I searched form 4, and nothing, I searched claiming compensation and nothing about this.   I can't find the top squares logo.   Can you post a link or tell me what to search.   Sorry if I'm slow.
    • use our custom google search box  click our top squares logo it should appear on that page   dx
    • Apologies, I haven't used a forum for years!!   I defo wish to keep the 2 issues separate, sorry!   My only issue I need help with is the increased compo for marstons - if possible.   I don't know anything about claiming compo etc. (I only recently found out one of the NHS biggest costs are NDA payouts)   I don't know what form 4 is; so far, they've offered £250 and I haven't accepted or denied it.   So yeah, can you forward me to some more info?   Also, usually I'm good at google etc. but I can't find many stories on this stuff, regarding PCN/TFL etc.   Thanks again!
    • ok things are getting clearer...   I've merged 2 of your posts for clarity and removed the swearing, (behave please) I've also taken down the two images you posted should you wish to post things up please use PDF so we can zoom easily and don't forget to redect them read upload carefully.   I think you need to continue to keep the two thing sep. those being increased compo for marstons- if possible ( if you are raising a form 4? complaint through the court - it might be better you don't? - they are very hard to justify and can be costly - so the fact it might not be moving forward could be a good thing, but listen to others here too) and the issue of the PCN wasn't justified - which you need to further expand on please.   the more info you post up the better please but please use multipage PDF files only and carefully redact them    
    • Thanks for trying btw! It's kinda in 2 parts.   1 is that the PCN wasn't justified in the first place and I wasn't aware it had escalated. I received the initial fine from TFL which I challenged and heard nothing back from (for 5 months). Then another letter from a separate PCN which made me email TFL to inquire what was going on but again, heard nothing back.   (BTW I can see how confusing this is so thanks again for trying)   So, I had no idea my car was at the risk of being taken - that's the first part.   No 2. is:   I got a phone call saying my car was on the back of a truck round the corner from mine (they hadn't left any notices or anything, and the car was parked directly outside my house). My friend said they were attaching the straps and securing it to the van (so I think they got it on the back of the van and moved it before securing it).   When I ran round the corner I saw the EA's van. I went upto it and asked what was going on. He was rude and told me to go away. Then after I kept knocking he got out the van and was aggressive and refused to ID himself or tell me why he had my car.   He shouted at me, was rude and unprofessional, he then left with my car. I complained to Marstons and asked for the bodycam footage.   They gave me the footage but it was clearly edited and cut short (because in the beginning of the footage he was the most aggressive).   They then told me he wasn't required to have the camera turned on when he's in the van, only when he's 'actively pursuing a warrant' and I was only allowed the footage I was in. (which is 2 different things) So I asked them to clarify which is true.   Anyway, I reviewed the footage and sent in my complaint (talking about what happened in the footage) They replied and said they watched the footage and disagreed with everything I said.   So I wrote a more in depth response with the CIVEA code to reference + the TFL EA guide etc.    Then they asked for more time, called me and finally apologised and admitted he had acted untoward and was in the wrong.   They then offered me the goodwill payment.   This has taken up weeks of my time, caused me serious trauma and PTSD and even after I complained WITH video evidence, they still initially denied it which means they officially lied, on record, while representing TFL.   I told TFL what was happening they said I had to continue with Marstons etc.   £250 goodwill isn't enough, the car cost £800 to get out, the suspension is messed up and I'd like to claim compensation for everything.   I don't know if that makes me sound like i'm money grabbing or whatever but they shouldn't be allowed to get away with it.   The police had to come before they could call an ambulance cause I was having a panic attack and it was a HORRIBLE experience.    So any help would be great please    I have the whole file from Resolver in a ZIP file but it's a lot of writing and I think you've read enough of my writing to last a life time!   I did a statutory declaration of OOT, got it signed by the court etc. but it was rejected.   I then tried to take them to court but it cost £250 I think which I don't have. You can get it for free if your low income but they wanted bank statements that I couldn't get. They're waiting for me to reply with documents to get a free court date.    did you receive any of the pcn's - was that why you appealed? - Yes, sorry!   unless it's trying secure a greater level of compo from marstons? - Yes, sorry!   For the record I just saw this pop up, read it and now feel much less guilty about my enquiry!
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stephent86

Brighthouse: replacement TV problem, please Help

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Hi, my partner has a 32" HD TV from Brighthouse, unfortunaly it accidently fell and broke, so we figured because we had insurance on it we would get a replacement TV, so we sent it to Brighthouse roughly on the 15th June to see if they could fix it or replace it, they have had it since and given us no temporary replacment TV (like they have given us in the past), they said its un-repairable (which i suspected), and now they are claiming since they cant find a TV which is the same model and age that we have to pay £250 (split into weekly payments) for a replacement (newer but same model) TV. I dont want to accept that as while they have had our TV our contract ran out with them, so its fully paid off, I could understant and accept there offer if I still had an outstanding debt with the TV i wanted fixed. is there anyone on these forums that could help with this issue? I would be extremly grateful. Thank You

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Hi, my partner has a 32" HD TV from Brighthouse, unfortunaly it accidently fell and broke, so we figured because we had insurance on it we would get a replacement TV, so we sent it to Brighthouse roughly on the 15th June to see if they could fix it or replace it, they have had it since and given us no temporary replacment TV (like they have given us in the past), they said its un-repairable (which i suspected), and now they are claiming since they cant find a TV which is the same model and age that we have to pay £250 (split into weekly payments) for a replacement (newer but same model) TV. I dont want to accept that as while they have had our TV our contract ran out with them, so its fully paid off, I could understant and accept there offer if I still had an outstanding debt with the TV i wanted fixed. is there anyone on these forums that could help with this issue? I would be extremly grateful. Thank You

 

Hi, and welcome to CAG.

 

Unfortunately, even if you had Optional Service Cover (OSC) AND Damage Liability Cover (DLC) agreements on your telly, it still was not covered for accidental damage. This is a common misconception. Your DLC policy only covered your LIABILITY on your Hire Purchase agreement - it would have NEVER provided a like for like replacement for accidental damage.

 

All payments (Hire Purchase, OSC and DLC) should have stopped at the point the TV was returned on a DLC claim. If you have been making payments AFTER the TV was returned, then BrightHouse owe you some money. (This is probably reflected in the offer of another TV for £250 - which, to be honest, sounds quite reasonable...)

 

Probably not the reply you had hoped for, but you have to consider that if you had bought your telly from, say Currys or Dixons, and you accidentally dropped it after two years, would you be expecting Currys or Dixons to supply you with a new telly?

 

Unfortunately you have just learned the HARD WAY that BrightHouse OSC and DLC agreements are a complete and total waste of money.

 

Cheers

Lefty


If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

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I understand that Currys or Dixons wouldnt replace a broken telly after 2years, but I was told by a member of staff inside Brighthouse that my TV was covered for accidental damage, so if what you say is true then they have mislead me havent they?

 

Edit: Also, when we gave Brighthouse our TV back we told them if they were going to write it off, we didnt want them to as we could have claimed on our More Than home contents insurance, only reason we didnt claim them first is because of the £100 excess, so we thought we would try our luck with the Brighthouse insurance first.

Edited by stephent86

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Yes. You have well and truly been misled. This problem comes up a lot on here.

 

The thing you have to remember is that you DLC policy only insured your LIABILITY on any future payments on the Hire Purchase agreement. In the event of a successful claim, all further payments would be waived. There is - nor never was - any promise of a replacement product due to accidental damage.

 

Bottom line is the telly did not belong to you. It belonged to BrightHouse. You were only hiring it. (It would only have become yours at the time of your final payment on the agreement.)

 

Cheers

Lefty

 

 

 


If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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I know what I'm gonna do, record them telling me its covered by accidental damage, then if they dont replace TV sharpish I'll take recording to my lawyer, sounds like a plan. :) thanks for your info Lefty

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...or better still get it in writing!

 

I wish you luck, but I know BrightHouse pretty well. Unless you are still a customer and have other agreements still active, the store will simply wash their hands of the whole thing. (Which is why I would suggest a little friendly negotiation with the manager and his offer of another telly for £250...)

 

Oh - and if you DO succeed with a fair compromise, don't take the OSC and DLC.... ah, but you know that now, don't you! ;)

 

Cheers

Lefty


If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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I actualy have a decent amount of things still in contract with Brighthouse, and have been a customer for nearly 4 years, and only been late with my payments once or twice in all that time. I gave them an option, I wanted to put the 32" in my bedroom when/if i got it back, and take out a 3D Smart TV for the living room, I offered them to forget the 32" TV if they would give us money off the Smart TV, but they refused that and claimed they cant do compromises on NEW TV's only reconditioned ones.

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My bet is your store manager will do his best to please a valued customer. BrightHouse customer service has improved vastly over the last couple of years, and store managers DO have a LOT of descretion at their disposal.

 

Negotiate yourself a fair compromise.

 

I would also suggest that if you DO have other current agreements, you may like to re-think any OSC or DLC policies you have... ;)

 

Cheers

Lefty


If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Edit: Also, when we gave Brighthouse our TV back we told them if they were going to write it off, we didnt want them to as we could have claimed on our More Than home contents insurance, only reason we didnt claim them first is because of the £100 excess, so we thought we would try our luck with the Brighthouse insurance first.

 

Hi again - just noticed your edit above.

 

If, as you say, you have home contents insurance of your own, why on EARTH are you paying for BrightHouse Damage Liability Insurance? It is completely POINTLESS!

 

If you were to remove all OSC and DLC from your agreements, you would see a weekly saving of around 30-40% !!!!

 

Cheers

Lefty


If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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yea that was the plan, but thats another problem I have with Brighthouse lol, we moved town last year and to a different Brighthouse branch, but the old branch refuse to let us change branch, so in order to remove the insurances we have to go through to the old town where we lived and hand sign documents, we cant do this as we have no car. Now there excuse for not changing store is that they cant do it while theres a current dispute (TV issue).

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