@npowerhelp NPower My Complaint advice reqd

[stevemallinson]

Ive copied below a letter of complaint ive drafted. In short i switched to npower, despite providing hand over meter readings they didn't bill me for three months, then set the bill what i think now was artificially low. Today I get a letter and my bill have more than doubled, they say to repay the debit. If any one could take the time to read my letter and offer any suggestions or advice id really appreciate it.

Thanks Steve

 

 

I am writing to make a complaint about what I consider to be a failure in your levels of service resulting in me being issued with an increased direct debit payment.

When I switched to yourselves I provided a meter reading for the handover from my previous utility provider. I provided another reading further to this but didn’t receive a bill from npower for around three months.

I was eventually provided with a direct debit of £34 per month. This seemed low to me but in view of the fact that I am a single man and am only at home for around half the week I just assumed it was accurate for my energy consumption.

I was shocked to receive a bill dated 27th July informing me of my new payment of £80 per month which would reduce my account debit over 6 months. I immediately called npower to speak to an advisor who extended the repayment period thus reducing the bill to £64 per month.

I consider this to be an excessive increase which is in no part attributable to myself. The reasons it has increased are clearly due to my account being in debit but I attribute this failure to the substandard service levels provided by you.

Put simply I would like you to address the following issues which have caused this situation:

• Why did it take so long to create my first bill?

• Why was the first bill set so low?

I would like to understand why your inefficiencies in effectively processing my account has so dramatically increased my bill and as I can not afford to pay the debit off I am effectively compelled to remain with npower until I’ve repaid.

If I do not receive a satisfactory response I will be taking my complaint to the relevant ombudsman and further if necessary.

[ihateyes]

Ive copied below a letter of complaint ive drafted. In short i switched to npower, despite providing hand over meter readings they didn't bill me for three months, then set the bill what i think now was artificially low. Today I get a letter and my bill have more than doubled, they say to repay the debit. If any one could take the time to read my letter and offer any suggestions or advice id really appreciate it.

Thanks Steve

 

 

I am writing to make a complaint about what I consider to be a failure in your levels of service resulting in me being issued with an increased direct debit payment.

When I switched to yourselves I provided a meter reading for the handover from my previous utility provider. I provided another reading further to this but didn’t receive a bill from npower for around three months.

I was eventually provided with a direct debit of £34 per month. This seemed low to me but in view of the fact that I am a single man and am only at home for around half the week I just assumed it was accurate for my energy consumption.

I was shocked to receive a bill dated 27th July informing me of my new payment of £80 per month which would reduce my account debit over 6 months. I immediately called npower to speak to an advisor who extended the repayment period thus reducing the bill to £64 per month.

I consider this to be an excessive increase which is in no part attributable to myself. The reasons it has increased are clearly due to my account being in debit but I attribute this failure to the substandard service levels provided by you.

Put simply I would like you to address the following issues which have caused this situation:

• Why did it take so long to create my first bill?

• Why was the first bill set so low?

I would like to understand why your inefficiencies in effectively processing my account has so dramatically increased my bill and as I can not afford to pay the debit off I am effectively compelled to remain with npower until I’ve repaid.

If I do not receive a satisfactory response I will be taking my complaint to the relevant ombudsman and further if necessary.

 

 

what were you paying to your previous supplier?

[stevemallinson]

I was paying £44 per month for combined gas and elect'. i switched to npower as they promised a lower bill for combined gas and elect.

[davehsug]

Did they use the readings you provided to open the account? Usually on a change of supplier, the previous company provide the readings & any change from them has to be reagreed.

Also, you say you weren't billed for 3 months, but that is the normal period of time indeed many are now on 6 monthly bills.

[stevemallinson]

I provided an out going reading to the old supplier (BG) and the same one to npower, i requested a monthly DD be set up because it made it easier to manage my finances