faulty fridge freezer

[daz1968]

hello , i am in a bit of a dispute with currys at the moment.

my wife bought a matsui fridge freezer online last april, the apliance has broken down 2 months out of warrenty, i contacted curys and they explained that i must get an engineers report and send it to them . i ahve sent the report aswell as a covering letter, the engineers report states that the compressor is faulty and there has been a gas leak.

 

last friday i received a call stating that an engineer could not be reached till the following monday so i had the day off work , hoping that one would apear sometime monday.i contacted currys late that afternoon and another person explained that a engineer would not be coming out and that currys would offer me a payement of 130 pounds towards a new apliance.

i have been without a fridge freezer for nealy two weeks , i have spent 45 pounds on an engineers report and all they are going to offer me is a small amount towards a new fridge freezer.

 

please help

[rebel11]

Hi Daz

 

Have a read of 10,11 and 12 in my signature. Write a Formal Letter of Complaint mark it as such. Explain what happened and what you want them to do to resolve the matter. Send it to:-

 

John Browett, Chief Executive [email protected]

 

No doubt his Executive Team will respond.

 

[dx100uk]

usual crap from them i see

 

we have our own rules regarding soga

 

we are so big that we can treat customers as we like as continue to get away with it.

 

http://webarchive.nationalarchives.gov.uk/+/berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/

 

dx