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faulty fridge freezer


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hello , i am in a bit of a dispute with currys at the moment.

my wife bought a matsui fridge freezer online last april, the apliance has broken down 2 months out of warrenty, i contacted curys and they explained that i must get an engineers report and send it to them . i ahve sent the report aswell as a covering letter, the engineers report states that the compressor is faulty and there has been a gas leak.

 

last friday i received a call stating that an engineer could not be reached till the following monday so i had the day off work , hoping that one would apear sometime monday.i contacted currys late that afternoon and another person explained that a engineer would not be coming out and that currys would offer me a payement of 130 pounds towards a new apliance.

i have been without a fridge freezer for nealy two weeks , i have spent 45 pounds on an engineers report and all they are going to offer me is a small amount towards a new fridge freezer.

 

please help

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Hi Daz

 

Have a read of 10,11 and 12 in my signature. Write a Formal Letter of Complaint mark it as such. Explain what happened and what you want them to do to resolve the matter. Send it to:-

 

John Browett, Chief Executive [email protected]

 

No doubt his Executive Team will respond.

 

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usual crap from them i see

 

we have our own rules regarding soga

 

we are so big that we can treat customers as we like as continue to get away with it.

 

http://webarchive.nationalarchives.gov.uk/+/berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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