Do HUMANS Work @ Halifax?

[datasafe]

Has anyone spoken to a HUMAN BEING at the Halifax lately?

 

This is getting beyond a joke - all this automated telephone system is just SH*T.

 

Can anyone recommend a bank that employs people rather than robots, people one can actually talk to in English?

 

I've had a guts full of the Halifax and just want to move to another bank that knows what customer service is.

[BankFodder]

You had better join the queue then. Because there is no real competition in the banking industry, they aren't bothered about providing decent customer service.

 

We know that Halifax is rotten - but the problem is that the rest are too.

 

Too big to care.

[datasafe]

I won't pull any punches - I utterly despise banks, all of them. I have great sympathy for the staff who work for them, as it's not their fault.

 

Only one thing motivates bank bosses and that's greed and it doesn't matter who, or what, stands in their way! They wreck lives, wreck businesses, wreck the economy and wreck families.

[Ell-enn]

I bank with Natwest and while they don't have any better reputation than the rest of them - you can at least speak to a human when you ring, and can talk to your branch on the phone.

[rebel11]

These banks are huge, they have millions of customers, everything in the bank is geared towards sales, Customer Service does exist but it comes a poor second to sales. They've budgeted for customer migration so there is no need to improve customer service.

[jimbojack]

I think it's hard to say because there's someone with a horror story for every bank and someone whose never had a problem with their bank.

 

I've always had luck with NatWest in terms of not being charged, cancelling charges and so on, but with Lloyds I've had multiple charges that were completely in their error, times they said they wouldn't charge me for a certain thing, but did anyway etc. but there's probably someone for whom it's the other way around.

[jimbojack]

Oh and humans do work at Halifax, but only those capable of navigating the Phone Menu Labyrinth are deemed worthy of speaking to them.

[sillygirl1]

I find going into a Halifax branch and telling them the phone service gives you the run around gets results.

 

With Natwest I even phoned customer services from the branch and told them to talk to the bank, the bank told me to talk to customer services! I did get a result though!

[bob226]

Don't understand what the issue is here.. Called Halifax ( not " the Halifax) the other day for my credit card and got through in prob less than 2 minutes. Just chose the relevent options. So this thread is a bit of a puzzle. What I have learnt though is that there is 30 million customers with that bank, half the population of this country, so even if 1% of their customer base called that's a figure which is still un real to be honest, so it's physically imposssible for calls to be answerd straight away. I suppose I'm lucky, dunno