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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BrightHouse - Worried about Repossession


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hi i have been with bh over 2 years and never missed but while my tax credits was being sorted i have gone behind with payments bout 4 weeks now iam trying my hardest to get it sorted but i had a phone call saying they was coming to get the things back and come threw my door without my permission i have sat here all weekend worrying when my door going threw as i have kids what advice can you give me can they do that

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omg i have sat here all weekend waiting for brighthouse to come threw my door i was told over the phone because iam 4 weeks late no fault off my own i have been waiting for tax credits to be sorted i was told they can come and take the goods back with out my permission first i was told they can just kick the door down then the next call was they are coming with the police i have been terrified all week end and scared to go out i have 4 children and just dont know what to do they phone 50 times a day then they told me they was going get a court order can anyone please give me advice

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They are talking a load of crap the only people who can order you to do anything is the courts. Britsham have no power to do out, though they like to make out they can. To have anyone being legally able to enter your house they would have to go to court and that is not done overnight that can take weeks even months or years.

 

The experts will be along soon

 

dpick

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Hi, and welcome to CAG.

 

Firstly, I have moved your post to a thread of its own. That way it is easier to follow, and not just tagged onto the end of an existing thead. I have also removed your duplicate posts - There is no point in posting the same message on different threads. Please keep all future posts to this thread please.

 

All the advice (and the answers to your questions) can be found in our BrightHouse factsheet HERE

 

Have a good read, and if you are still unsure of what to do, let us know.

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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Hi stone35

You haven't logged back on or read any replies to your (several) posts you made the other night. I hope everything is OK. Have you heard any more from BrightHouse?

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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hi there thanx for your help i have read the facts sheet but it doesnt put my mind to rest phone start at 7 oclock in the morning harrassing text messges telling they dont need permission i know i shouldnt but o have buried my head kept my door shut and if some one knocks i door me and my kids hide i have never been so scared they take your last penny i dont kinow what to do im sure ive paid over a third my life is bounded to the house and hiding

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i have been waiting for some advice brighthouse have rang me over 50 times and harrassed my refrences like my mother in law and freinds i dont know what to do im to scared to go into the shop ive written a letter and had no replys

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Is this still ongoing stone? Email [email protected] and tell her what has happened here. Rather than threatening / alienating people they should be trying to help... it must be more profitable to HAVE customers rather than chasing them off....

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

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