Can my dad return his laptop? Please please help

[sammybizzle]

My dad spent £800 on a laptop in March.Illogical because he does not need a laptop that is so expensive. Recently he had to take it in because the harddrive was damaged and a new one was put it.

 

If he still has the receipt, can he take the laptop in and ask for a full refund if he is willing to spend maybe 400 on a new laptop in that same store.

 

I know on their website it talks about a 7 day period for returns, but can he get a refund if it was bought months ago?..If so, what should I get him to say ?

 

Thanks Very much

[BankFodder]

at that price, I'm sure it must be a very nice laptop.

I'm afraid that he has no rights to return it and I'm afraid that I can't imagine even the most decent shop being prepared to take it back for a refund.

 

The only thing he could think about doing would be to sell it on eBay and get a cheaper one – but he will certainly lose some money on the sale.

[sammybizzle]

Thanks for your prompt response

 

Could he not ask for a refund if he promised to use half of the money on a laptop in their store?

[sammybizzle]

and could you also tell me why he can't get the money back..Is it because it was too long ago?

[BankFodder]

Yes, of course. If there is nothing wrong with the laptop. He accepted a previous repair. There is no basis for asking the store to accept a secondhand computer and to make a full refund.

[ForestChav]

Unlikely as he has had it since March so has had four months out of the laptop. Realistically you would be looking at them repairing the laptop.

[sammybizzle]

Hmmm..I see...So not even a part exchange ?..He is going tomorrow so just wanted to find out if He could get anything out of this ! haha

[dx100uk]

who?

 

dx

[sammybizzle]

Just wondered if my dad could get a part exchange when he goes into the shop..

[PriorityOne]

The only way forward with this would be if something's (currently) wrong with the laptop.... but you'd still have a battle on your hands to change it for something of less value and be refunded the difference.

 

As it's already had a repair for faulty hard drive in such a short space of time, I'd be reluctant to keep it myself to be honest.

[hennessy13]

The Sale of Goods Act (SOGA) provides a statutory right that products should be free from fault. for the first six months after purchase it is assumed any fault was there from the start, and so your dad's laptop, if faulty now (especially after repairs) would be viable for refund, replacement or repair.

 

If it is still faulty.

 

Have you asked him if it's faultless?

 

Ignore their 7 day period for returns, that only applies if you change your mind. If a product is faulty, they have a legal obligation to make reparations. Also ignore the fact their reciepts say they will forward such concerns to the product manufacturer - they do not have that right.

 

If there is anything still wrong with it then you have grounds to request a refund or replacement. Doesn't matter if you've had it for four months, or even five months and three weeks. Further, you do not have to prove a fault exists; they have to prove it does not (if they wish to challenge you).

 

After six months though, this changes.

 

The question is have you checked the laptop is fault free? The posts below seem to assume it is. If it is, then yes, there isn't much you can do, but if there actually is a fault with it then I for one would not accept a repair after it had already been repaired by them, and clearly to an unsatisfactory level...

 

Check the laptop bud, you never know.