Tax credits

[beckyboo28]

Right. i phoned them yet again this morning and the advisor said there was a note on my claim saying all checks had been done and its now ready to be finalised not too sure what this means as im all puffed out over this, she then said my paper work will be with me 'soon' but couldnt state a time. I wondering what will be in my paper work lol. xxxx

[claire99991]

becky that sounds promising - i think there is just a new checking system and it will just take about 6-8 weeks to be done for all of us i havent been waiting that long only around 3 and half so i probs have a while longer to wait x

[IdaInFife]

just to put your mind at ease - if there was an 'investigation' you do actually get a letter stating this - i did receive one - then worried for weeks and weeks trying to think what i could have done wrong - never ever recevied anything else and that was 2 years ago so either they are still investigating it or couldn't be bothered

[backofbeyond]

that was 2 years ago so either they are still investigating it or couldn't be bothered

 

Jeez you must have some complex case

 

Well nothing in the post again today so going to be stressing til I check the bank first thing Monday!

[beckyboo28]

Well i wont be completly at ease untill the paper work comes personally, im hoping i have no overpayment or a dramatic drop in my money they have done that before now. Will keep you all updated xxxx

[backofbeyond]

Well checked my bank and it is the same amount as always - not even slightly different so my claim obviously is taking a while to "process"!

 

......oh and the post has come and nothing in it! Although my heart skipped a beat when I saw a brown A5 envelope lol - bloody DWP!

Edited August 8, 2011 by backofbeyond
additional info added

[JW11]

Well checked my bank and it is the same amount as always - not even slightly different so my claim obviously is taking a while to "process"!

 

......oh and the post has come and nothing in it! Although my heart skipped a beat when I saw a brown A5 envelope lol - bloody DWP!

 

Well, STILL nothing for me. This is now my 11th week. No point in ringing anymore because I either get a rude person on the phone or get told nothing. NIGHTMARE!!!!!

[claire99991]

well i havent heard anything either but i got my tax credits today and its £5.07 more than what i normally get!! WTF!!!! what does that mean???? none of my details on my renewal where any differnt to the provisional award i got a couple of months go and its gone up??? omg im even more worried now.

[backofbeyond]

Claire surely that's gotta be good news?!?!?!?! I would say that it means your renewal has been dealt with and you are now getting an extra £5.07 per week!!!! If i was in your shoes I'd have been happy. You've now made me panic even more lol - why's mine taking even longer???????????????????

[backofbeyond]

Oh god JW11 - are you the same as me then? Checking the bank every morning and greeting the postman?????? Looks like Claire's is sorted now so just me and you then!!

[claire99991]

havent had any paperwork in the post though - do you think the fact its differnt to my normal weekly figure means that it must have been looked at? x

[backofbeyond]

100%!!!! That's what's happened each year with me - you'll get your paperwork in about 10 days.

 

You've made me panic though now as mine was exactly the same this week so why has mine not been sorted?!?!?!?!?!?!?!?!?!?!?!?!?!?!?!? I go on holiday next Weds so am hoping it's sorted before then as i'll be having withdrawal symptoms of not being able to check the post lol x

[JW11]

Oh god JW11 - are you the same as me then? Checking the bank every morning and greeting the postman?????? Looks like Claire's is sorted now so just me and you then!!

 

Yes I'm still in the same boat. Still nothing at all. This waiting is so unnerving. I'm glad Claire is sorted, means there's hope out there for us yet. But I think I'm the longest on here without any paperwork through yet. Never again will I post my renewal I will always phone!!!! Keep me updated

[backofbeyond]

I sent mine off on 05/07 and I think Claire sent hers in the week after - hers she said was straightforward. I did have a couple of changes towards the back of last year but they were notified straight away. The waiting an constant checking is bloody killing me. I daren't ring them but my husband called 2 wks ago and was told my renewal had been received and it was being "processed" - my worry is, why on earth is it taking so long?!?!?! Normally it's 48 hours. I am guessing it hasn't been dealt with as my payments haven't changed by even a penny.

 

God could do without this stress!!!!!!!!!! Arghhhhh!

[JW11]

I sent mine off on 05/07 and I think Claire sent hers in the week after - hers she said was straightforward. I did have a couple of changes towards the back of last year but they were notified straight away. The waiting an constant checking is bloody killing me. I daren't ring them but my husband called 2 wks ago and was told my renewal had been received and it was being "processed" - my worry is, why on earth is it taking so long?!?!?! Normally it's 48 hours. I am guessing it hasn't been dealt with as my payments haven't changed by even a penny.

 

God could do without this stress!!!!!!!!!! Arghhhhh!

 

Well, I have an update. Normally I get my payments every Thursday but I checked my account today and they have deposited almost £15.00 into my account!!!! I just don't understand this, it gets stranger and stranger. Won't have the time to try constantly to get through on the phone to them today to ask why, will just have to wait until tomorrow and see if my normal weekly amount goes in. Anyone have any thoughts??? Has this happened to anyone else??

[backofbeyond]

Had that for the past few years a random amount being put in my account. That will just mean that last year you were underpaid by £15.00 - your amount on thursday may be slightly more that normal and that will be your regular amount.

 

Now I really am the last one standing lol!

 

Glad its sorted for you! X

[JW11]

Had that for the past few years a random amount being put in my account. That will just mean that last year you were underpaid by £15.00 - your amount on thursday may be slightly more that normal and that will be your regular amount.

 

Now I really am the last one standing lol!

 

Glad its sorted for you! X

 

Do you really think so??? I've never had this happen before. Hope you are right. I hope you will get sorted very soon as well. Don't forget mine has been ongoing for over 11 weeks now so you might be a few weeks behind me. Anyway I'll keep you updated and you do the same. Good luck xx

[backofbeyond]

I have claimed tax credits for nearly 7 years and in previous years if you have an underpayment they pay it separately after renewal and then my weekly payments have altered slightly (a couple of £'s either way); your paperwork will probably follow within 7-10 days.

 

I just find it really unnerving that it is taking soooo long when it hasn't done before. My payment on Monday was exactly the same as it has been for the last few months so either I am exactly right or it hasn't been dealt with?!?!? The waiting is absolutely killing me!

 

Post hasn't been yet today but I religiously check my bank everyday and nothing has gone in (not that I am expecting an underpayment!).

 

I will keep the thread going as like me, people may find this thread searching for answers about their own tax credits delay! I know mine has only been since 07/07 but that's over a month - it has NEVER taken this long! Do you mind me asking did you have a few changes to your circumstances last year?!? As I am wondering whether this effects the renewal i.e. if you have had changes in the previous year they are dealt with differently hence the reason it is taking so much longer?

[claire99991]

i still havent had any paperwork so like i say im not settling till i have my award notice in my hand, and why would they give me a extra £5.07p when my figures were the same as last year i just dont get it. Driving me nuts still,

 

i think your payment of £15 will be what they owe you from last year, update with your payment tomorow if its ok etc...

 

backofbeyond, i bet yours is on its way to you hun xxx

 

ill keep checking in

[backofbeyond]

How they work out payment is anyones guess!!!!!! Well no post again today for me. God knows what am gonna do with my time u know when this gets sorted lol.

 

Let us know when u get your paperwork Claire - I bet it'll be next week some time.

 

X

[JW11]

I have claimed tax credits for nearly 7 years and in previous years if you have an underpayment they pay it separately after renewal and then my weekly payments have altered slightly (a couple of £'s either way); your paperwork will probably follow within 7-10 days.

 

I just find it really unnerving that it is taking soooo long when it hasn't done before. My payment on Monday was exactly the same as it has been for the last few months so either I am exactly right or it hasn't been dealt with?!?!? The waiting is absolutely killing me!

 

Post hasn't been yet today but I religiously check my bank everyday and nothing has gone in (not that I am expecting an underpayment!).

 

I will keep the thread going as like me, people may find this thread searching for answers about their own tax credits delay! I know mine has only been since 07/07 but that's over a month - it has NEVER taken this long! Do you mind me asking did you have a few changes to your circumstances last year?!? As I am wondering whether this effects the renewal i.e. if you have had changes in the previous year they are dealt with differently hence the reason it is taking so much longer?

 

Don't mind you asking at all, I had no changes to my circumstances last year but I did get a letter out in February asking me to contact their "specialist compliance team" to confirm all my details, which I did and was asked some very personal questions which I answered truthfully. This could have had something to do with it. If I had to bet I would say that they have very big staff shortages (as do most government departments) and have a massive backlog to get through which is why it's taking so long. Could be just luck of the draw on whoever's desk it ends up on etc. Either way the manner in which most of the people here have been treated has been scandalous and disgusting. Even the staff who answer the phones end up being rude if you don't accept what their explantation for delays are. I have had answers such as "there are extra checks being carried out" or "it is with the team manager for processing" or "its a very busy time of year for us" or "it's currently with another department". Everytime I ring I get told something new. Like you, my renewal has never taken this long and I'm not counting my chickens until something has been sent to me in writing cofirming what my payments will be. Is is any wonder people dread ringing them to report changes!!!!!

[backofbeyond]

I'm going for an interview this afternoon so if I get the job I am not looking forward to ringing them incase it halts the renewal!!!!!!!!!!!!!!

 

One of my friends has actually stopped claiming tax credits because of the system and the fact that even if you keep them updated you still end up with an overpayment!

[zara3562]

Hi all I'm glad I found this thread. Just wanted to let you know that I too am waiting for renewal to be processed. The tax cred office received my renewal on 10th may!!! That's almost 14 weeks ago and I have been ringing every couple of days and all I get told is that it is still processing. I'm worried sick. I'm due to be paid tomorrow and literally have butterflies checking my account as like so many I rely on that money x

[backofbeyond]

Hi zara - welcome to the "special club"!! Well my husband rang again today and they said it's still processing so still none the wiser!!!

 

It looks like claire and jw have been sorted although they are awaiting their paperwork.

 

Keep us informed! Did u have many changes last year or is yours straightforward? X

[zara3562]

I didn't have many changes last year. I stopped using childcare last july/aug and my young daughter was awarded dla. I think the problem might be that on my renewal I have declared some benefits ( I started getting carers allowance from july 10). I didn't tell them I was getting it didn't know I had to tbh x