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    • I think that whatever you eventually do, because you are within 30 days of the delivery of each damaged table saw, you should assert your right to reject them under the Consumer Rights Act. You wouldn't normally need to do this with Amazon – but I think that it is a prudent thing to do in the circumstances and it protects your position in case there is any question arrived in the future. So I suggest for the moment that you send to letters – separate envelopes – to Amazon identifying the items by their invoice reference number or whatever and that they have arrived in a damage date and because you are reacting within 30 days, you are now formally rejecting the items under the consumer rights act 2015 and that Amazon should make immediate arrangements to collect the items from you. As I have said, send the letters separately – but also try to confirm by sending Amazon an email using their contact system and maybe some other email address – keep copies of everything. The letters of rejection should be sent at least by recorded delivery. What is interesting here is that you have spent vouchers on an item which was sold to you at £272. Looking at the link you have posted, it now appears that the price has increased to £359 and so there is no doubt in my mind that you should be entitled to a Bosch table saw even though it is now that price. The objective of contract damages is to put you into the position that you would have been if the contract had not been breached. This means that your expectation at the end of a successful transaction would be to be in possession of a Bosch table saw. If that means that it is going to take £359 to put you into that post-contract position, then so be it. If you are prepared to accept a Bosch table saw instead of the DeWalt one which you apparently now prefer, then even if you found one elsewhere at say, £400, you will be entitled to claim the cost of that from Amazon. It gets a bit more complicated if you singly want your money back. If you want your money back then I think that you are only entitled to the value of the vouchers. If Amazon are unable to supply the saw table then it seems to me that you are entitled to receive the cash – and of course that is where Amazon will grind their heels in to the point where you may have to bring a small claim against them for the value of the vouchers. If this is what eventually happened – that you had to issue a court claim – then I think you are not looking at any resolution in the very near future. I can imagine that Amazon would object and muster a lot of energy to defending the claim. I can imagine that it would go on for at least six months and maybe more. I think you need to factor this delay into your calculations about how to deal with this. So I think broadly the position is that if you want the DeWalt then we can probably help you get your £272 cash which you could use to pay towards the DeWalt – but it will take quite a bit of time. If you are prepared to settle for a Bosch table saw then in the event that Amazon are unable to supply one, I think that you could quite reasonably source one elsewhere and if it was more expensive, one Amazon that this is what you are going to do and that you would be looking to them for the full reimbursement. This also would take quite a few months. I notice that one of Amazon's third-party sellers is selling a Bosch table saw for £429. Of course to buy this quickly, you would have to fork out the money now and then start claiming against Amazon. The problem of dealing with Amazon is that although they are generally speaking excellent, when things go wrong, they become very difficult to deal with. They are so huge that they don't act rationally in an economic kind of way. Amazon are not used to being pushed around and they don't have the mechanism for dealing with things. They don't seem to be able to escalate things rapidly to a responsible human person who will look at the problem and understand the principles. It's all done by procedures and that means it becomes very cumbersome to deal with. I've given a pretty convoluted reply here. Have a look and tell me how I can clarify things that you don't understand  
    • I googled North State and found some views on it. The reviews look pretty damning to me, I'm afraid.   https://www.forexbrokerz.com/brokers/northstate-review   https://theforexreview.com/2020/08/31/northstate-review/   https://www.financebrokerage.com/northstate-io-review/   https://www.wibestbroker.com/northstate-review/   HB    
    • Their own very small print at the end states that this is a high risk inestment and that you could lose everything you put in - and more. They're based in the Commonwealth of Dominica in the Caribbean, so no UK regulator unless I've missed something.   I don't think my view has changed, sadly.   HB
    • I'm going to take a little while to think about what you have told us and the best advice to give you. However, I would certainly caution you not to return either item unless the arrangements have been made by Amazon and you are using their prepaid labels. Do not at some point decide to make your own arrangements to return the items because if they then happen to be lost en route to Amazon, Amazon will disclaim any responsibility and you will have even more problems than you already do. You have paid for only one of them with vouchers. The other one, I gather, has not been paid for at all. Do Amazon hold your credit card details?
    • I'm very sorry that you feel this way. As has been explained by my colleague, the help we give here is completely free that we need help from you to make your situation clear to us and that includes presenting your story in an understandable way not only in the way that it is presented to us for also in the way you explain it. If you follow the advice given by my site team colleague above and you don't get any joy I think come back here and we will help you through the next step
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Formal Complaints


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Hi

 

I had an operation in January which has left me with damage to the 7th Facial Nerve, this was not mentioned as a complication and is not on the consent form either.

 

There has been a catalogue of errors from the beginning and now I've decided to make a formal complaint.

 

I am still under the care of the hospital and the Doctor that did the operation is the Head of Department, I have another appointment with him in February.

 

If I make a formal complaint against him would they make sure I saw a different doctor in February or would I still have to go back and see him. As he is the head of department any other doctor in that department would be one of his staff.

 

If I wait till after Feb it takes me over the time limit to make a formal complaint.

 

Thanks

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Hi

 

I had an operation in January which has left me with damage to the 7th Facial Nerve, this was not mentioned as a complication and is not on the consent form either.

 

There has been a catalogue of errors from the beginning and now I've decided to make a formal complaint.

 

I am still under the care of the hospital and the Doctor that did the operation is the Head of Department, I have another appointment with him in February.

 

If I make a formal complaint against him would they make sure I saw a different doctor in February or would I still have to go back and see him. As he is the head of department any other doctor in that department would be one of his staff.

 

If I wait till after Feb it takes me over the time limit to make a formal complaint.

 

Thanks

 

Ah, I have made complaits against doctors and dentists myself. Complaints are very common against these professions.

First contact PALS at the hospital, either in person,phone or by e-mail. You find their contact info on the nhs choices web site. They will do a thorough investigation and they are very good.

If you are not happy they can inform you what the next step you can take.

I can really recommend PALS.

It doesn't matter if your doc is head of department, he still has to take responsibility for his actions, so don't be put off.

You don't have to see this doc, do tell PALS about this. You can also change hospital if you want, you have a choice where you want to go. I changed hospital as I wasn't happy with their manners.

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Ah, I have made complaits against doctors and dentists myself. Complaints are very common against these professions.

First contact PALS at the hospital, either in person,phone or by e-mail. You find their contact info on the nhs choices web site. They will do a thorough investigation and they are very good.

If you are not happy they can inform you what the next step you can take.

I can really recommend PALS.

It doesn't matter if your doc is head of department, he still has to take responsibility for his actions, so don't be put off.

You don't have to see this doc, do tell PALS about this. You can also change hospital if you want, you have a choice where you want to go. I changed hospital as I wasn't happy with their manners.

 

Thanks for your advice. I've already been to see PALS earlier on the year and they recommended writing a formal complaint and said ICAS could help me write a letter.

 

I didn't realise I could change hospital, do you see your GP or the hospital about that?

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Thanks for your advice. I've already been to see PALS earlier on the year and they recommended writing a formal complaint and said ICAS could help me write a letter.

 

I didn't realise I could change hospital, do you see your GP or the hospital about that?

 

I told my consultant at my local hospital I wanted treatment at another hospital and she referred me.

But if it's some time you see your consultant ask your GP.

 

Always do a research of. what the hospital you want to transfer to can offer you before referal.

 

And remember it's you who make the choice where you want to be treated!

 

No doctor can refuse your request.

Have you had a neck dissection? sorry to ask but you mentioned facial nerve damage.

I had this op last year and I was lucky, no nerve damage. My consultant told me before the op damage was a possibility so I was prepared.

Edited by DIZZYNITA
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No wasn't a dissecion but basically what should have been a routine operation in and out same day, turned into a life threating situation and in hospital nearly a week!

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No wasn't a dissecion but basically what should have been a routine operation in and out same day, turned into a life threating situation and in hospital nearly a week!

 

Sorry to hear that.

Have you got a copy of your hospital record?

This can be obtain directly from the hospital, it costs £10 adminfee then a few pence per copy and postage.

 

It may help you to figure out what went wrong.

 

Did you ask the doc/surgeon how many ops he had done before you?

Did any other doc help out?

 

What exactly did he say what the consequences were before the op?

Do you work or had to give it up?

Edited by DIZZYNITA
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