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e-bay - who to make claims against


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Hi, I sold something on e-bay which the buyer became unhappywith and they contacted e-bay who gave a refund. The item was returned to me but it appears tohave been damaged in the post. However,the buyer/sender refused to contact the Royal Mail to make a claim and will notsupply me with proof of posting for me to do this.

Who do I make the claim about the damaged item. The buyer or e-bay?

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If the item was damaged in post

 

You get your money back off the buyer.

 

The buyer gets his money back off Royal Mail.

 

If it was damaged by the seller without Royal Mail involement then you get your money back off the buyer still.

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It is possible for the receiver of mail to lodge a claim for compensation. The Royal Mail provides for that, which may well be the sensible thing to do in the event of damage, because it's the receiver of the mail who has the evidence.

 

On the other hand, I am not so sure of how the Royals Mail would react to a story about a sender who refuses to supply a proof of postage. Does the proof exist or was it not procured to start with?

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