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summersun6

Egg reinstated a cancelled d/d to take money from my bank

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As the title says, my wife cancelled her d/d payment to Egg as she had no money to pay the c/c. She advised Egg that this was the case and yet Egg have reinstated the d/d and drawn money from our joint account to pay her c/c, leaving us overdrawn and incurring bank charges.

What is the best way to approach this issue ? As you can imagine we are not happy.:-x

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contact your bank

 

unless you recieved a letter detailing when and what egg were going to take after you cancelled

you can get it back under the dd guarantee

and get the charges removed

 

dx


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Dx100uk - Thanks for your reply. I will do that now. Do I have any recourse on Egg, it feels wrong that they should just get away with it and what is to stop them doing it again as they have my bank details ?

Thanks SS6

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In the first instance, you can ask EGG why they feel they have the right to do that. Advise them that you incurred bank charges in respect of their actions.

 

If you dont get a satisfactory reply, then make an official complaint to the Financial Ombudsman.


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