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Just took out insurance with with hastings direct via tesco compare **RESOLVED**


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for the 20th jul same day i did the quote/paid etc and i get a email yesterday with all the details that its from 16th aug 2011 to 16th aug 2012.. this is no use to me, and is next month? what are they playing at??? i called and was told i would have to cancle this (£25-£55) and redo another one. this is crap to me...

 

anyone have any idea? as soon as i recieved the email i emailed them as i was at work, i emailed the motorbike insurance customer support, and still havent recieved a reply!

 

but what can i do?... guy on the phone did not seem to care at all..

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Well for a start, I'm sure that you have a right to cancel in the first 7 days without penalty. Would cancel, insisting at no cost (check their T&Cs) and redo it. I'm sure someone else can advise on the legality of the 7 day bit.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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i indeed did this monthly. and im stuck without my bike untill 16th aug, i need this for work, i cant believe they did it, and im the one having to pay for it, they can clearly see i did 3 differeny quotes via hastings direct, funny enough all start dates are 20th jul, weird how the one i actually buy goes to 16th aug...

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I will flag this up for urgent attention of Hastings Customer Services.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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ok email sent to them,and thread moved here.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Guest Claire Hughes Customer relations. Hastings Direct.
for the 20th jul same day i did the quote/paid etc and i get a email yesterday with all the details that its from 16th aug 2011 to 16th aug 2012.. this is no use to me, and is next month? what are they playing at??? i called and was told i would have to cancle this (£25-£55) and redo another one. this is crap to me...

 

anyone have any idea? as soon as i recieved the email i emailed them as i was at work, i emailed the motorbike insurance customer support, and still havent recieved a reply!

 

but what can i do?... guy on the phone did not seem to care at all..

 

 

Hello there,

 

My name is Claire Hughes and I work within the Customer Relations Team at Hastings Direct. I am very sorry to read that you have experienced problems in purchasing a policy from us. I understand that you have emailed us regarding your policy but if you would kindly contact me at; [email protected] with your name, date of birth, policy number and postal code I will be happy to look into this matter personally.

 

Kind regards

 

Claire Hughes

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Seems to be getting sorted! shame it has to be done this way though isnt it!! :)

 

Thanks will update once fully complete!

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Yes its important that we see progress updated.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Had a extremely nice reply, stated if i make a new policy she would cancel the current, with no fee and refund everything! i've just made a new quote for cover today! will have to wait 2 days for docs tho an possible 2 days to do the tax!! but at least ill be up for the weekend! :)

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Good well at least you are covered.I think you can apply for tax online even if you dont have docs yet,though I am not too sure if you can drive as there is the offence of failing to display even if there has been a disc paid for.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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i think you have x amount of days to display! and i have to wait for the motorinsurance db to update to tax ill try it quickly

 

 

Update: Insurance could not be found

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Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Well al is sorted now, had a huge mess up again,

 

after i re did the insurance it come back as 22 aug! Claire decided its best if i called her an complete a quote this way, after a 20 minute phone call with a very plesent lady its all done! she even honoured the online quote i had, and is also sending me a £25 cheque and today its in the MID and TAX ordered! brilliant! :) - great!

 

 

I wish to thank claire! superior support! :) and i hope she has a good few days off work!

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Very good.Thanks for updating.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Forgot to add-I will add to thread title to reflect.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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