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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Reclaim OSC + DLC info here


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I've been told by head office that they'll terminate my old contract and produce a new one, minus OSC, for the amount remaining on the item, an the store have confirmed this :)

 

Good! Another happy BrightHouse customer! Take note "others"....

 

Just a little tip... Ask for a copy of your original agreement at the same time, and staple them together.

 

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

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  • 5 months later...
OK... So you appear to be dealing with an "old school" and pedantic branch manager...

 

Right then, first thing Monday hand him/her the following letter (and copy to head office):

 

Item Description/Account Number XXXXXXXXXXXXXXXX

 

Dear Sir

 

I am writing to give the required 7 days notice, as detailed in my agreement(s) that I wish to cancel all "optional" service cover on the above product(s). To simplify matters, I have today (date) presented a copy of this letter to the store manager of Brighthouse (Branch), which has been duly acknowledged, so 7 days notice shall commence at the date of this letter.

 

As stated in my agreement:

 

“Your Obligations: Optional Service Cover

Section C (b) The service cover premium is renewable each time your regular instalment is due under the agreement. If the premium is not paid Service Cover will lapse.

 

Section H (3) This policy shall continue in force until you give seven days notice…”

 

I shall, therefore, be making my next payment on (day) at Brighthouse (branch). This payment will not include "optional" service cover.

 

I understand that I may be required to sign a revised agreement. I will only do this on the firm understanding that all payments made previously on this agreement are reflected in any revised agreement. I do not waive any of my rights under the Consumer Credit Act 1974 regarding, in particular, “early settlement” and “repossession” as set out in section J of the original agreement.

 

Kind Regards

You

 

 

Once you have done this, and had your OSC removed, I will advise you how to re-claim the 9 (now 10) weeks of unlawful payments made on this agreement.

 

Cheers

Lefty

 

hi can i just please get it conformed that this is indeed teh proper letter to send / take in to my local store, its just to make sure that ll teh sections and everything are correct , i have an uptodate agreement i can sedn / post if its any use (signed on 17th dec 2011) im just not sure from looking at teh sections listed in above letter match what i have on my agreement, but then again ive been looking through all these posts for a few hours now lol , many thansk in advance for your time and help

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you ideally need to start you own thread

 

this one is +6mts old

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 year later...

Hi guys, sorry to jump on this post! Clemma could you give me the ins and out of how you got your OSC back?

 

as i'm going down that road now and my 1st item with BH was in 2007, i have had 5 items from then till now!

 

would be nice to see how you went about this, i to was told i had to take the OSC with my 1st item or i could not get it!

 

and from that day to this Xmas just gone i have had OSC on all my items,

 

its only when i came on here before xmas, i then went into my BH and got them to take it of

 

But NOW! i want it back for all my items! as at the time i was TOLD i had to have it!!

 

Thanks

 

 

 

Your rights have not been affected as you have still paid more than a third off your agreement. It is just an updated agreement rather than a brand spanking new one.

 

I went through head office to claim back my DLC and OSC but I was truly mis-sold. I was told I HAD to have both products even though I produced a letter from my insurance company stating they covered HP items. They said OSC was NOT optional (Ok, that confused me too as it's called OPTIONAL service cover) and that if I did not take out the insurances I could not have the goods. This was about 3-4 years ago though, so well before they started to clean up their act. I think your situation is different as it was all explained to you properly. Hopefully you will manage to get back the amounts they do owe you though :)

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thread is 2yrs old

 

closed

 

ref only

 

no good you lot keep posting here no-one will see it.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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Please

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That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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