Jump to content
  • Tweets

  • Posts

    • Update on this for you:   Quick reminder, I wrote to Ford Finance for the SAR, and I also wrote to Link (again) requesting a breakdown of the alleged debt and how it was calculated. I have since had two identical letters from Link at the beginning of October just saying I owe them £628.83, but nothing addressing the alleged debt calculation/explanation whatsoever.   At the same time as the above letters, I also contacted Experian to refute the default on my credit record that Link had placed there. Experian have emailed to say they contacted Link and have had no response from them within 28 days regarding this, so Experian have suppressed this information from my report.   The SAR reply from Ford Finance has arrived. The £628.83 charge shows on the SAR comprising as "£14.99 D/Charge" (whatever that is), and "XS mileage £612.84", apparently worked out pro-rata.   As ever, any advice or comments most gratefully received as to how to proceed.   Thanks.    
    • Ok, so I would just ignore demands from ARC for now.   See what they do over the next few weeks and keep us posted ...........
    • click create in the top red banner   dx  
    • ok but that doesn't give us dates.....  
    • DD cancelled roughly a month after they stopped taking payment. Last used the gym a day before they closed. Used it almost daily. 
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Please note that this topic has not had any new posts for the last 3383 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi I have 7 payday loans with


Wageday Advance

Text Loans




Payday UK

Payday Express


I have been rolling over loans for months and am not able to keep up any more. I bank with Santander and went to them yesterday to close my bank account and open a new one with them. After reading some of the forums I wonder can these companies raid my new account?


Also, I have account details for all of them apart from MiniCredit and Countrywide. Does anyone know the details of either of these? I should have known Countrywide would be slippery after I applied with them and they wanted to know my telephone banking passwords for Santander! I just told them to call me later as I did not want to give these out and then they processed my loan anyway!


Is there a template e mail to contact these companies to default? They are all due to be repaid on 27th July and now I am panicking if I am doing the right thing

Link to post
Share on other sites

Hi there!


Don't panic - you have done the right thing by opening a new account. No, they cannot access your new account unless you give them your new account number which you're not going to do!


Best to email the companies rather than call them and offer what you can afford to pay. Work out what you genuinely can afford to pay them and then email them (best not to talk on the phone to them); this way you will have a record of any correspondence between you and them. Can you afford to pay maybe one small one off this month and then offer the others what you can afford?


There are template letters in the CAG library - top of your screen - click onto library. Have a read there. Come back if you need more help.


Good Luck xx

Link to post
Share on other sites

Having just had Santanders Terms and Conditions IO notice they CAN give somebody your new account details without reference, you really need a new account with another bank to be completely safe. Halifax Easycash online is very good, so is the Co-op and Post Office.


You have taken the first steps to being debt free. Is it possible to pay one account off completely each month - its called Snowballing and proves more effective than pro-rataing. In all cases remember you are only liable for the original loan amount and one months interest, no matter what THEY might like to tell you.


I'd email them as follows



Dear XXX


Please find my shortened I&E, I am experiencing financial problems and wish to pay you X amount over X months, this being the original loan amount and one months interest as deemed due by Section 87 of the CCA Act.


I am not to be approached by telephone and wish to keep everything in email format, should any telephone calls be received they will automatically be recorded and kept for evidence should it be necessary.


I will not fill out any I&E forms nor pay any 'set up arrangement' fees - requests to do either will automatically be reported to the OFT and Trading Standards, the information below should be sufficient for you.


Short I&E Form




Priority Debts


Council Tax


TV Licence


Non-priority Debts

Travel to work/Car expenses




Amount left for X creditors X divided by no of creditors = X


I will send an update every three months as my situation changes. It is too unstable at the moment to provide any more details as they are still being assessed.


I am sorry this situation has arisen but feel it is the only way forward.




Keep it short, straightforward and leave all threats out for now, that way they can't start pressurising you.


Keep us informed as to what is happening.

Link to post
Share on other sites

Blimey sillygirl - didn't know santander could do that! Sorry for misinformation wannabeoutofdebt! Can they still take funds from a new account without permission?

Link to post
Share on other sites

It appears in a lot of banks T&Cs, you have to read them carefully to find it, its also in the Halifax one. Basically if you set up another account with the same bank they can give your details to anyone who had access to your old details.... it explains why if some company takes your money the bank can state that they 'deemed it owed' and were doing their duty.


I thought their duty was to protect YOUR money, not let anyone else take it at will! - Goes to show what reading T&Cs on a boring afternoon does!

Link to post
Share on other sites

Please can I ask about this cancelled card thing? My bank assure me that payments will not go through on a cancelled card. It concerns me to read otherwise.If pay day loan companies can just do this, then why don't they do it automatically without recourse to threats of door step visits, constant phone calls etc?

Link to post
Share on other sites

Quick action plan for you and you'll fine.


1. Close all your accounts with Santander and open one elsewhere. Coop was suggested above, great idea, great bank.


2. Contact Payplan. Get a debt management plan together, they'll sort all this out free of charge.


3. VERY IMPORTANT. Even though you've got in touch with payplan, *still* email the payday loan company the excellent email that sillygirl provided above. But add your payplan details and tell them payplan will be in touch. Might be worth missing off the I&E bit though and say that payplan will supply all the details that you require. Payplan are brilliant but can be a little slow IMHO, if you need to pay up on 27th of this month, payplan won't be in touch in time so you may end up having a doorstep collecter turn up. At least you've contacted these companies.


4. Knock up a little letter and keep it by the door. You can then give it to the door step collector if one should turn up. It should just mention that you've been in contact with the loan company, you've got a debt management plan (put payplan details on there), and you've requested that they only contact you by email but all enquiries should go through payplan, please don't call again.


5. Sit back, and relax, you've sorted it all out. Everything is covered.



But, PLEASE PLEASE PLEASE, don't forget item 3, it's just an email that you can copy and paste and it will stop any messy stuff. You can say you've been up front from the start just by sending that simple email.


Keep us up to date, you'll soon me changing your username to Iamnowoutofdebt in no time (if it's not taken that is).

Link to post
Share on other sites
It appears in a lot of banks T&Cs, you have to read them carefully to find it, its also in the Halifax one. Basically if you set up another account with the same bank they can give your details to anyone who had access to your old details.... it explains why if some company takes your money the bank can state that they 'deemed it owed' and were doing their duty.


I thought their duty was to protect YOUR money, not let anyone else take it at will! - Goes to show what reading T&Cs on a boring afternoon does!


Nice one Sillygirl! May have been boring but definitely constructive.

Link to post
Share on other sites

Thank you all for your advice. I am worried about Santander still letting the companies take the money from my account as I will have some paid in on the 27th and dont want these companies to raid my new account before I can do something about it.


I will go and try and open one of the basic accounts somewhere else tomorrow. I am starting to get nervous but have put aside the money to repay MiniCredit as they seem very scary and not willing to accept any payment plans.:|

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...