Jump to content

canceling orange contract using distance selling regs

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4037 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hi all,

I got a new mobile phone today. It was from online web sales mobiles.co.uk.


I had researched which carrier to go with and after checking oranges web site i decided that they were the ones. However, when i got it i tried to use it with the free pay as you go sim that was also in the box. No signal so i roamed around the house trying to get a signal, none. So out i went to try getting a signal, none anywhere in the village.


So i want to return it. the contract sim was in an envelope marked "by inserting the encolsed sim in your handset and using it , you have signified your acceptance of the terms and conditions enclosed and will not be able to return your handset or cancel your air time contract under the consumer protection (distance selling) regulations."


So since i did not use the service can i still return it?


Thanks for the help.

Link to post
Share on other sites

Hi yes I did do a check online at the orange web site. I put my postcode in and it said I was good for voice text and email.

I have sent an email to mobile.co.uk asking for cancelation. So will post as soon as I get a reply.



Link to post
Share on other sites

You are covered by the distance selling regulations act, you have 7 days should you chose to return it.


If other than the coverage you are happy with the phone etc... you could contact orange and see if the phone is sharing the signal from T-Mobile. Maybe they can help with the coverage issue.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)


Or send a cheque or postal order payable to Reclaim the Right Ltd.


923 Finchley Road London NW11 7PE



Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)


If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site


Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites

Hi everyone.

I finally got a reply this morning telling me that mobiles.co.uk must have the handset returned within 48 hrs or I would be liable for the full contract.


Rubbish i thought.


Here is the reply

Hello Mr Phillips, I have set up a return for cancellation for you, please follow the instructions below. We can confirm your returns number is xxxxxxxxxx for IMEI:xxxxxxxxxxx We request that you send this package back to our warehouse via Royal Mail Special Delivery within the next 2 days. If the goods are not sent back to our warehouse within the next 48 hours and the disconnection fails due to lateness then you will be held liable for the contract as you have been informed of frame for return. All equipment included in the package, which may include a free gift, needs to be sent back to our warehouse in the original packaging. You MUST RETAIN the SIM card (expect for a sim onlydeal) sent to you as you are responsible for the safe disposal of the SIM card. You are liable for any charges incurred against your account until it is terminated. If you use the SIM card after we have set up this return for cancellation it may prevent your account from . When sending this package back please include the following: Invoice – Showing name and address Returns number All accessories which came with the handset Free gift (if there is one on the order) All goods need to be in original packaging. Once the warehouse receives this package back within the 14 day cancellation time frame the contract will be sent for disconnection with the network.

This can take 3-5 working days to . We request that you contact Talk Me Though It TMTI Gadget phone support on 0870 429 6091 and Phone Care Insurance on 0870 111 7002 to notify them

that you are cancelling the order . Should you have any further queries or questions please do not hesitate to contact us.


Sorry about the editing but I had to use my iPad and it has crap basic editing features.


Well the phone was posted this morning by next day delivery but even that on a Saturday will not get to them befor Tuesday.


So any advice?


Can they really insist the phone must be in the warehouse in two days?






Lubna Aziz

Correspondence Advisor



Mobiles.co.uk Customer Services Team


Link to post
Share on other sites


  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...