Taking action against BAYV

[Ripoffasyouview]

Hi gang,

 

Well after months(check my previous posts) of trying to get BAYV to do something about our faulty good im at the final straw.

BAYV are due to collect money from me this week to which they will not recieve ONE PENNY until they replace the items that are broken.Its a joke for me to be paying £160+ every eight weeks for items i can not use.At NO point i was made aware that when i took another item out from BAYV the whol package would be refinanced and i would own NOTHING.Also when i took out the P.C in 2007 i think it was i was mislead into the amount of repayments i would be making.When my payments rocketed and had to be refinanced the senior manager that came out to sort it out said the individual in question was SACKED for doing the same thing to other people(would that not make my origianal agreement void?)

Ive had posts replied to on here From BAYV to say they would get the manufacturers to sort out the cooker that was broke..guess what no phone call.....i rang BAYV to try and sort out among other things a broken Nintedo ds to which i was told someone would call round to pick up the ds to see what they could do ,guess what?....same again NO CALL.

Now i know this may seem rather extreme to withhold payment,but the way i see it BAYV has left me with NO other course of action.Its like banging my head against a brick wall.The coin meter is only attached to MY tv which i OWN by my tv cable which ive cut.NO damage what so ever has been caused to the meter or its power cord and of course BAYV will be getting their meter back when they call.

IM NOT SAYING IM NOT PAYING FOR THE GOODS WHAT I AM SAYING IS I WANT THE ITEMS THAT I DONT OWN AND STILL PAYING FOR TO BE REPLACED!.

 

Sorry for the rant guys.

 

P.S. could someone point me in the right direction for all the templete letters No doubt im going to need to keep these sharks at bay.

[Ripoffasyouview]

Also,as stated in previous threads, i have had to replace the broken goods with second hand ones myself as i do not have enough space to keep a broken, vaccum cleaner,nintendo ds,hi-fi,cooker,wardrobe set,bunk beds,exercise bike and pc.Not one item works and ive been with BAYV since 2005 and i dont OWN a damn thing.Well if thats the case then the company is responsible for the up keep of equipment until i do own it.They had months to sort it out and i kept the equipment for as long as possible,but bear in mind when you live in a small home with little storage space you cant keep the items forever

[dx100uk]

if they dont work, you should not be paying for them.

 

its HP.

 

dx

[Lefty]

Hi gang,

 

Well after months(check my previous posts) of trying to get BAYV to do something about our faulty good im at the final straw.

BAYV are due to collect money from me this week to which they will not recieve ONE PENNY until they replace the items that are broken.Its a joke for me to be paying £160+ every eight weeks for items i can not use.At NO point i was made aware that when i took another item out from BAYV the whol package would be refinanced and i would own NOTHING.Also when i took out the P.C in 2007 i think it was i was mislead into the amount of repayments i would be making.When my payments rocketed and had to be refinanced the senior manager that came out to sort it out said the individual in question was SACKED for doing the same thing to other people(would that not make my origianal agreement void?)

Ive had posts replied to on here From BAYV to say they would get the manufacturers to sort out the cooker that was broke..guess what no phone call.....i rang BAYV to try and sort out among other things a broken Nintedo ds to which i was told someone would call round to pick up the ds to see what they could do ,guess what?....same again NO CALL.

Now i know this may seem rather extreme to withhold payment,but the way i see it BAYV has left me with NO other course of action.Its like banging my head against a brick wall.The coin meter is only attached to MY tv which i OWN by my tv cable which ive cut.NO damage what so ever has been caused to the meter or its power cord and of course BAYV will be getting their meter back when they call.

IM NOT SAYING IM NOT PAYING FOR THE GOODS WHAT I AM SAYING IS I WANT THE ITEMS THAT I DONT OWN AND STILL PAYING FOR TO BE REPLACED!.

 

Sorry for the rant guys.

 

P.S. could someone point me in the right direction for all the templete letters No doubt im going to need to keep these sharks at bay.

 

Hi again

 

I think it is about time you finally sat down with someone senior at Buy As You View and sorted things out, because from what I can see, this has been going on since at least October 2009... (You may remember your first post from back then...)

 

(Posted in October 2009) Yes il hold my hands up im a total IDIOT for getting over priced goods from these cowboys.

As it stands we are paying £232 every eight weeks for goods we dont even own, and up until last year we always got something new when the old item was nearly paid off.It turns out that even if you have only 1 payment left on an old item and you get something new the whole lot gets refinanced including said item that nealr paid off so that item is not yours for another three years basically.

Anyway last year my partner got a pc from these idiots and was told "it would only add a couple of pounds a week onto your balance" so she signed the contract without even looking at the figures, turns out it more than doubled our payments and a few months later the account manager that signed us up for the pc got the sack for doing the same thing to other people, but buy as you view say we cant do a thing because we signed the contract, even though to me thats miss selling am i correct in that?

Then a few weeks ago me and my partner decide enough is enough and we want facts and figures infront of us from bayv i.e .paperwork, stating how much we have paid up to now ,copies of original agreements,and what do we legally own.We were told someone would contact us in two days as the main office cant gewt that infomation(that was 2 weeks ago).So we rang back and kicked off only to be told this time they dont keep that info on how much we have paid thats for us to do through our bank statements!!!!!.

I dont know what to do form here but our household has been hit hard in the pcoket this year and everything we are trying is falling on deaf ears.Doesanyone have any advice on if wer have been miss sold the pc and on how we can get our hands on our paperwork?.

 

Thanks

 

This has clearly become massively over-complicated, with re-financed agreements, broken items, disposed of items and seemingly empty promises from BAYV.

 

My suggestion would be to send the company a subject access request - SAR - and get to the bottom once and for all of what you have had, how much you have paid, and what balance (if any) is required to settle your agreement.

 

You should also write to cancel any service cover agreements you have.

 

You may like to contact the CAG approved Buy As You View company rep HERE and request he takes a good look at your case. Quite clearly communications have now broken down between you and your Customer Account Manager.

 

Keep us posted as to how you get on.

 

Lefty

[Ripoffasyouview]

Hi again

 

I think it is about time you finally sat down with someone senior at Buy As You View and sorted things out, because from what I can see, this has been going on since at least October 2009... (You may remember your first post from back then...)

 

 

 

This has clearly become massively over-complicated, with re-financed agreements, broken items, disposed of items and seemingly empty promises from BAYV.

 

My suggestion would be to send the company a subject access request - SAR - and get to the bottom once and for all of what you have had, how much you have paid, and what balance (if any) is required to settle your agreement.

 

You should also write to cancel any service cover agreements you have.

 

You may like to contact the CAG approved Buy As You View company rep HERE and request he takes a good look at your case. Quite clearly communications have now broken down between you and your Customer Account Manager.

 

Keep us posted as to how you get on.

 

Lefty

 

 

CHeers lefty

 

 

Did get into contact in 2009 with someone senior at BAYV and got nothing but empty promises to be honest.And when asked for all records BAYV had on us(not SAR though i might add) they sent a load a4 size documents with half of every pages details cut off,so were quite clearly withholding infomation.I do think the SAR is the way to go,and if the BAYV contact on here is the same one as 2009 i wont hold out much hope.But am willing to try to get this sorted.

[Ripoffasyouview]

UPDATE: Well after lots pf phone calls and escalating the matter to our Regional Manager,there is light at the end of the tunnel.BAYV have offered us a discount on our account plus replacement of goods,new products at cost price upto £1100 or clearing our account altogether for the poor service we had received.

[Conniff]

UPDATE: Well after lots pf phone calls and escalating the matter to our Regional Manager,there is light at the end of the tunnel.BAYV have offered us a discount on our account plus replacement of goods,new products at cost price upto £1100 or clearing our account altogether for the poor service we had received.

 

So which option did you take ?? and have they fulfilled their promise ??

Edited October 21, 2011 by Conniff

[dx100uk]

clearing i hope!

 

dx

[Anus Horribilis]

clearing i hope!

 

Please, yes! Any item purchased through Brighthouse etc will cost at least double the price of an ordinary bank loan. And with a bank loan the property is yours from day 1, with no bullying and sales tactics.

[BAYV]

Hi, if your account manager is due to call this week, may I suggest that you speak to him/her.

if you are not happy with the service you receive from him/her, you can escalate your problem to his/her manager who will deal with it.

 

Alternatively, private message me with your contact details and I'll definitely look into it for you.

 

Best regards

BAYV

Hi gang,

 

Well after months(check my previous posts) of trying to get BAYV to do something about our faulty good im at the final straw.

BAYV are due to collect money from me this week to which they will not recieve ONE PENNY until they replace the items that are broken.Its a joke for me to be paying £160+ every eight weeks for items i can not use.At NO point i was made aware that when i took another item out from BAYV the whol package would be refinanced and i would own NOTHING.Also when i took out the P.C in 2007 i think it was i was mislead into the amount of repayments i would be making.When my payments rocketed and had to be refinanced the senior manager that came out to sort it out said the individual in question was SACKED for doing the same thing to other people(would that not make my origianal agreement void?)

Ive had posts replied to on here From BAYV to say they would get the manufacturers to sort out the cooker that was broke..guess what no phone call.....i rang BAYV to try and sort out among other things a broken Nintedo ds to which i was told someone would call round to pick up the ds to see what they could do ,guess what?....same again NO CALL.

Now i know this may seem rather extreme to withhold payment,but the way i see it BAYV has left me with NO other course of action.Its like banging my head against a brick wall.The coin meter is only attached to MY tv which i OWN by my tv cable which ive cut.NO damage what so ever has been caused to the meter or its power cord and of course BAYV will be getting their meter back when they call.

IM NOT SAYING IM NOT PAYING FOR THE GOODS WHAT I AM SAYING IS I WANT THE ITEMS THAT I DONT OWN AND STILL PAYING FOR TO BE REPLACED!.

 

Sorry for the rant guys.

 

P.S. could someone point me in the right direction for all the templete letters No doubt im going to need to keep these sharks at bay.

[Smileymiley]

This company is a joke. Why can't they do the decent thing and sort out theproblem. In my opinion they have 2 options

 

1. Do business properly, give good service, resolve queries in a timely manner

 

or

 

2. Do us all a favour and Dissolve the company with Companies House.

 

My advice to any person on here who has problems with these clowns:

 

1. Withhold any payment

2. Charge them storage for their goods which are faulty

3. Issue them with a Letter before Action adding all costs and statutory interest onto it

4. Obtain judgement by default

5. Instruct bailiffs to recover debt from them.

 

Alternatively issue them with a Stutory Demand for said amount and if they fail make a push to dissolve the company I'm sure a number of people on here who have had problems with them would contribute to the cost of a Winding Up Petition

 

No prizes for guessing what I do for a living